Deloitte’s Supply Chain IQ Powered by Celonis

Modern supply chains face volatility from fluctuating demand, material shortages, capacity constraints, and rising customer expectations. Many organizations still rely on fragmented data and manual analyses – making it difficult to detect risks early, understand what is causing them, and respond in a coordinated way.

Deloitte’s solution – Supply Chain IQ – is built on the Celonis Process Intelligence Platform and solves this challenge by turning real time ERP data into transparency, intelligence, and proactive operational steering.

End to End Transparency Supply Chain IQ digitally reconstructs and visualizes the full supply chain – from order intake to final delivery – using Celonis process intelligence. This creates a single real time view of all orders, showing where delays could occur, which customers or materials are affected, and how issues propagate across suppliers, production, and logistics.

Automated Root-Cause Analysis The solution automatically classifies both potential and actual delays across procurement, planning, production, logistics, and customer service. Users get clear explanations of underlying causes, such as material shortages, delivery blocks, warehouse bottlenecks, or planning constraints, allowing them to focus on the issues that matter most.

Proactive and Cross Functional Steering Supply Chain IQ includes dedicated steering modules for each supply chain function:

1. Production Planning – Intelligent Supply Chain Network

• Reconstructs the supply network end to end, mapping dependencies from raw materials to finished goods.
• Identifies critical suppliers, materials, and production nodes using advanced analytics and network graph modelling.
• Highlights vulnerable areas and recommends targeted actions to secure supply, rebalance capacity, or prioritize orders.
• Supports the integration of key assembly lines and delivery centers for deeper visibility into capacity constraints.

2. Customer Service – Proactive Delivery Block Handling

• Prioritizes blocked orders based on urgency and customer importance.
• Recommends actions such as removing dunning blocks or increasing credit limits.
• Enables execution directly from a dashboard to accelerate order processing.

3. Logistics – Bottleneck Detection & Delivery Prioritization

• Identifies warehouse processing delays and their downstream impact.
• Prioritizes deliveries based on service criticality to improve on-time performance.

Measurable Business Impact With its proactive, insights driven approach, Deloitte’s Supply Chain IQ solution helps organizations significantly improve service performance, reduce backlogs, and stabilize delivery reliability. Financial benefits include earlier invoicing, reduced working capital, fewer expedites, and less firefighting.

Deloitte’s Differentiator Named the winner of the Celonis Changemaker Innovation Award 2025, Deloitte brings proven supply chain transformation experience, deep process expertise, and hands on operational know how. The result is a solution that not only provides transparency but also guides operational teams toward the right actions every day.