Sold by: Cirrus
Cirrus helps organisations modernise contact centre operations through CX AI transformation, combining expert consultancy with NiCE CXone implementation to identify where AI can deliver the greatest value and turn the right use cases into measurable outcomes. Backed by NiCE Platinum Partner status and UK & Ireland AI Partner of the Year recognition and membership of the NiCE AI Specialisation Programme.
Overview
Cirrus CX Professional Services helps organisations modernise their contact centre operations through CX AI transformation, combining consultancy, implementation, training and ongoing optimisation around the NiCE CXone platform.
As a NiCE Platinum Partner, UK & Ireland AI Partner of the Year, and member of the NiCE AI Specialisation Programme, Cirrus brings deep expertise in AI-driven customer experience to every engagement.
Professional Services & Implementation
Cirrus works alongside your IT, ops, and contact centre teams from kick-off through go-live. The structured project roadmap includes planning, co-created solution design, deployment, testing with real-life scenarios, and HyperCare support during rollout. Your dedicated team includes a Project Manager, Solution Consultant, System Tester, and Trainer--ensuring nothing is left to chance.
AI consultancy
Cirrus helps organisations understand where to start with AI, identify quick wins and prioritise the use cases most likely to deliver early value. Our consultancy builds the business case, supports senior stakeholder buy-in and provides a practical roadmap for deploying AI through NiCE CXone , with clear priorities, expected outcomes and next steps.
Cirrus also helps organisations consider security, governance and data sovereignty as part of their CX AI approach. We advise on data residency requirements, responsible GenAI practices and the selection of appropriate AI and language models, helping customers deploy NiCE CXone and AI agents with the right balance of performance, control and risk.
Business Consulting
Cirrus examines how your operation works today--following customer journeys, gathering agent feedback, analysing performance data, and reviewing technology. You walk away with a tailored action plan covering operational improvements, SLA recovery, and technology optimisation.
Customer Success Management
After go-live, a dedicated Customer Success lead tracks progress, identifies issues early and supports continuous improvement as customer, operational and technology needs evolve. Success management is included as part of the package--no extra cost, no ticket required just to talk to someone.
Training
Role-based training equips agents, supervisors, and administrators to use the platform confidently from day one. Ongoing access to the Cirrus Help Centre (guides, how-tos, videos) and self-paced e-learning ensures knowledge stays current as your setup evolves.
Proven Results
Cirrus engagements have delivered a 90% increase in customer satisfaction, 90% boost in staff productivity, and 46% more interactions handled with no additional headcount.
Target Sectors
Government, healthcare, retail, finance and insurance, housing, higher education, not-for-profit, and business process outsourcers.
These services support the implementation and optimisation of NiCE CXone capabilities, including omnichannel routing, AI agents, workforce management, automation, analytics, sentiment analysis, AI Agent Studio, Knowledge AI, and pre-built integrations with Salesforce, SharePoint, Zendesk, Confluence, and other CRM, ERP, and WFM systems.
Highlights
- NiCE Platinum Partner and UK & Ireland AI Partner of the Year with AI Specialisation--delivering expert CXone implementation, AI consultancy, and contact centre transformation services.
- Proven results: 90% increase in customer satisfaction, 90% boost in staff productivity, and 46% more interactions handled without additional headcount.
- End-to-end service delivery from business consulting and co-created solution design through deployment, HyperCare go-live support, role-based training, and dedicated ongoing Customer Success management.
Details
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Introducing multi-product solutions
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
After go-live, your dedicated Cirrus Customer Success lead stays close to track progress, flag issues early, and help you keep improving
No ticket required just to talk to someone. For enquiries, contact Cirrus by phone at 0330 053 4444 or by email at sales@cirrusconnects.com .
Ongoing self-service resources include the Cirrus Help Centre with guides, how-tos, and videos, plus self-paced e-learning courses.
Software associated with this service
By NICE
NICE CXone Mpower is the customer service AI platform helping organizations of all sizes automate customer service from start to finish.
Move beyond traditional inbound service and into proactive AI-driven experiences to boost revenue, increase efficiency, and cut costs at scale. CXone Mpower seamlessly orchestrates customer service workflows, agents, and knowledge across every touchpoint.
What sets CXone Mpower apart? It's trained on the industry's largest , most trusted CX dataset, offers an open framework with endless integration possibilities, and offers a complete suite of advanced AI applications connected on a single platform designed to unlock smoother operations, eliminate inefficiency, and deliver results.