GovConnect for Public Sector: 3-1-1 Portal & X-1-1 Salesforce Solution

Successful 3-1-1 programs meet residents where they are and route work efficiently. Deloitte's GovConnect X-1-1 solution provides public portals to submit issues, track status, and find answers in a unified knowledge base. Back-office teams triage requests, dispatch work, and monitor service levels.

Built-in code enforcement supports inspections and citations. Mapping shows request locations and patterns to inform deployment. Configurable workflows and notifications keep departments aligned and residents informed throughout the process.

Deloitte delivers implementation, integrations, and training to help agencies improve response times and satisfaction. Our approach is designed to reduce swivel chair tasks and increases visibility across departments.

This is a professional services engagement to configure and deploy GovConnect on Salesforce (not included), which can be purchased separately through the AWS Marketplace. Salesforce's Hyperforce infrastructure architecture runs on AWS services to provide a compliant, scalable, secure, and reliable platform tier.