Overview
Crossfuze is a globally recognized ServiceNow Elite Partner with over 20 years of experience and 3,000+ successful implementations across North America, Europe, and APAC. As a top 1% ServiceNow partner, Crossfuze is trusted by CIOs and digital transformation leaders to deliver long-term value through innovative workflow solutions.
SmartLaunch ITSM is Crossfuze’s flagship rapid deployment offering for ServiceNow ITSM. Built on industry best practices and refined through hundreds of engagements, SmartLaunch delivers a predefined, prescriptive implementation of core ITSM modules—Incident, Problem, Change, Knowledge, CMDB, Service Catalog, and more. It’s designed to eliminate technical debt, accelerate time-to-value, and lay a future-ready foundation for growth.
With SmartLaunch, organizations benefit from:
- A fixed-scope, expert-led implementation.
- Real-time visibility via Crossfuze’s proprietary ServiceNow-based delivery portal.
- Enablement and training to ensure adoption and long-term success. Seamless integration with Crossfuze’s Infuze support services for ongoing enhancements.
Whether you're new to ServiceNow or seeking to reboot a legacy instance, SmartLaunch ensures your ITSM journey starts strong.
Highlights
- Accelerated Implementation & Future-Ready Architecture: Go live in as little as 4 weeks with a scalable, best-practice foundation for enterprise-wide ServiceNow expansion. All configurations are 100% out-of-the-box, eliminating technical debt and ensuring compatibility with future releases.
- Comprehensive Enablement & Expert Delivery: Delivered by top-tier consultants with 500+ ServiceNow certifications and 12 validated practices. Includes UAT scripts, training materials, update sets, and go-live playbooks to ensure adoption and long-term success.
- Real-Time Visibility & Ongoing Support: Track milestones and communications via Crossfuze’s proprietary ServiceNow-based portal. Seamlessly integrate with Infuze for platform administration, enhancements, and upgrades, driving continuous improvement and customer satisfaction.**: Optional ongoing support for platform administration, enhancements, and upgrades.
Details
Unlock automation with AI agent solutions

Pricing
Custom pricing options
How can we make this page better?
Legal
Content disclaimer
Support
Vendor support
For further support, contact us at LetsTalk@crossfuze.com or https://www.crossfuze.com/contact/sales-enquiry