Sold by: GeekFeed Co.,Ltd.
Introduce Agent Workspace to support operator tasks. Integrates necessary information into a single screen, contributing to improved response quality and reduced Average Handling Time (AHT).
Overview
Problems
Are your contact center operators working while switching between multiple systems and screens?
Solutions
This service is a professional service that introduces Amazon Connect Agent Workspace to build the optimal integrated workspace for operators. It integrates customer information, call history, knowledge base, third-party applications, etc., into a single intuitive interface.
Expected Effects
Utilizing features like generative AI response suggestions (Amazon Q in Connect), we prepare an environment where operators can respond to customers quickly and accurately. Experts support the construction of the optimal workspace, from business process analysis to screen design and system linkage.
Highlights
- Construction of an intuitive operator screen integrating multiple systems
- Introduction of advanced operator support functions utilizing Amazon Q in Connect, etc.
- Realization of reduced Average Handling Time (AHT) and standardization of response quality
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Email: alliance@geekfeed.co.jp