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    Pega Cloud

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    Pega has brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform. Pega Cloud is a trusted and reliable service on the Pega Platform™ and Pega CRM/industry applications.

    Overview

    Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures.

    Pega Cloud client quickly realize significantly-improved value that is achieved by having Pega run Pega applications for them. Some of the most significant benefits to clients who leverage Pega Cloud services are listed below:

    1. Faster time to market: Pega provisions production environments scaled to support the entire business solution with the reliability to ensure your applications are available 24x7. Pega Cloud environments are available and operational in days, vs. weeks or months with traditional infrastructure approaches.
    2. Lower TCO: In this cost-conscious economy, Pega provides our clients with a flat, predictable, monthly operational expense that is all-inclusive of equipment, software and personnel - so that clients can immediately tie the business case and ROI for the solution to business metrics, and avoid a large capital expense.
    3. Enterprise-grade security, compliance, and scalability: Pega routinely meets and exceeds clients' own internal security, compliance, performance and reliability needs.
    4. Keeping your Pega solution current to allow you to continuously innovate.

    Highlights

    • Pega's low-code platform helps you take on today's challenges while building architecture for tomorrow.
    • Hyper-personalize every interaction with Pega to stay timely and relevant - no matter what happens next
    • Handle massive volume with speed and efficiency, while still showing customers you care

    Details

    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Pega Cloud
    Usage of Pega Cloud Services as defined by End User License Agreement
    $990,000.00

    Vendor refund policy

    As defined in terms, or as required by applicable law

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/  Global Customer Care: https://msp.pega.com  or Contact us over the phone at:

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    265 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Crysthel Jane S.

    "Navigating the Pega Platform: A User's Comprehensive Review"

    Reviewed on Apr 23, 2024
    Review provided by G2
    What do you like best about the product?
    I find it incredibly versatile and user-friendly, it offers powerful tools for streamlining processes and enhancing productivity. Hence, this can also be used by non programming people as it is easier to learn rather than using tradional programming in building applications.
    What do you dislike about the product?
    But on the other side, I've noticed that the learning curve for some of the more advanced features, will take time to master. Also there is a limitation in terms of documentation.
    What problems is the product solving and how is that benefiting you?
    It automates task efficiently which added to enhance customer engagement that benefits the user for easier and improve decision making.
    Ruthvik J.

    Good RPA Tool

    Reviewed on Nov 27, 2023
    Review provided by G2
    What do you like best about the product?
    We have been using Pega platform to help automate the finance operations and reduce the time-consuming manual activities and processes. We found it easy to monitor the RPA execution and the consolidated data reports that it presents gives clear insights.
    What do you dislike about the product?
    Pega's filtering capabilities on custom dashboards is very limited, the custom search results can be improved. It is also a bit complex to setup.
    What problems is the product solving and how is that benefiting you?
    It has benefitted us by automating our transactional, redundant tasks and cutting down our manual activities. The setup of workflows and monitoring has become easier to say the least.
    Abhishek S.

    Good platform, constantly eviolving BPA tool

    Reviewed on Oct 31, 2023
    Review provided by G2
    What do you like best about the product?
    Kind of low code plateform for developing the business process workflow and capturing the complex business process flow. A good platform for application developement and it has interactive visual builder and drag and drop feature.
    What do you dislike about the product?
    Without proper traing it is bit difficult to understand for SME's and customer support is bit slow.
    What problems is the product solving and how is that benefiting you?
    Streamling business process management, operational efficiency and improves business process outcomes.
    Anudeep N.

    Building applications faster

    Reviewed on Oct 27, 2023
    Review provided by G2
    What do you like best about the product?
    Its a low code platform where all the required fields or properties comes with pre coded which helps to build applications faster.
    What do you dislike about the product?
    The integration to other environments and the resources to learn pega at outside market place is less compared to other technologies
    What problems is the product solving and how is that benefiting you?
    We have a project where the physical data need to be converted to digital as a part of digitialzation and we have using pega for the digitialzation process
    Banking

    Pega - Low code application

    Reviewed on Aug 11, 2023
    Review provided by G2
    What do you like best about the product?
    Being helpful for handling business cases for different industries, and involve the actors with smooth journey for the case lifecycle.
    What do you dislike about the product?
    Nothing major but human brain is most intelligent due to which we feel free things are missed out like simplifying few integrations
    What problems is the product solving and how is that benefiting you?
    It is an BPM tool, so eventually solves all problems faced related to it.
    View all reviews