Sold by: Pegasystems
Deployed on AWS
Pega has brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform. Pega Cloud is a trusted and reliable service on the Pega Platform™ and Pega CRM/industry applications.
4.3
Overview
Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures.
Pega Cloud client quickly realize significantly-improved value that is achieved by having Pega run Pega applications for them. Some of the most significant benefits to clients who leverage Pega Cloud services are listed below:
- Faster time to market: Pega provisions production environments scaled to support the entire business solution with the reliability to ensure your applications are available 24x7. Pega Cloud environments are available and operational in days, vs. weeks or months with traditional infrastructure approaches.
- Lower TCO: In this cost-conscious economy, Pega provides our clients with a flat, predictable, monthly operational expense that is all-inclusive of equipment, software and personnel - so that clients can immediately tie the business case and ROI for the solution to business metrics, and avoid a large capital expense.
- Enterprise-grade security, compliance, and scalability: Pega routinely meets and exceeds clients' own internal security, compliance, performance and reliability needs.
- Keeping your Pega solution current to allow you to continuously innovate.
Highlights
- Pega's low-code platform helps you take on today's challenges while building architecture for tomorrow.
- Hyper-personalize every interaction with Pega to stay timely and relevant - no matter what happens next
- Handle massive volume with speed and efficiency, while still showing customers you care
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Pega Cloud | Usage of Pega Cloud Services as defined by End User License Agreement | $990,000.00 |
Vendor refund policy
As defined in terms, or as required by applicable law
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/ Global Customer Care: https://msp.pega.com or Contact us over the phone at:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Pegasystems
Top
25
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
No-Code Platform
Low-code platform enabling application development and deployment without extensive manual coding
Enterprise Security and Compliance
Meets enterprise-grade security standards and compliance requirements with routine validation against internal security protocols
Customer Engagement Personalization
Enables hyper-personalization of customer interactions across multiple touchpoints and scenarios
Cloud Infrastructure Management
Delivers fully managed cloud environment with production-ready provisioning, automated orchestration, and 24/7 application availability
Codeless Application Development
Platform enables building and deploying complex software applications without writing code, eliminating technical debt and reducing development time.
System Integration and API Management
Provides seamless integration across multiple systems and data sources with capability to create reusable APIs and automatically expose business logic.
Business Process Automation
Supports orchestration and automation of complex business processes with flexible workflow model featuring RBAC-based swimlanes for role-based access control.
Digital Experience Customization
Enables creation and deployment of branded digital experiences at scale with flexible styling options and reusable templates for consumer-grade interfaces.
Enterprise Architecture Standards
Implements codeless architecture standard designed for large enterprises with support for usability, extensibility, upgradability, portability, reliability, and predictability across diverse use cases.
Enterprise Content Management
Cloud-native platform combining Enterprise Content Management (ECM), Business Process Management (BPM), and Intelligent Document Processing (IDP) capabilities for managing content across multiple systems.
Intelligent Document Processing
Intelligent Document Processing (IDP) functionality across inbound channels with AI-driven capabilities for automated document recognition and processing.
Pre-configured Content Applications
Library of preconfigured content apps and Fast Starters templates covering various business units and industries that can be adapted to specific organizational needs.
Business System Integration
Out-of-the-box integrations with leading business applications including SAP, Salesforce, and Microsoft platforms for seamless interoperability across enterprise ecosystems.
AI-Powered Process Automation
AI assistants and machine learning capabilities for automating end-to-end business processes, generating intelligent insights from data, and enabling citizen developer functionality.
Standard contract
No
No
No
Customer reviews
Carine O.
Organizing Complexity When others Only Construct Forms.
Reviewed on Jan 14, 2026
Review provided by G2
What do you like best about the product?
It’s less a development tool and more an industrial software manufacturing plant. Pega feels burdensome, dogmatic, and relentlessly process-logical, and it isn’t particularly tolerant of deviation. If you’re looking to build a fast prototype, you’ve come to the wrong place.
In my view, it’s best used for company orchestration where the cost of failure is very high. It also makes sense when you need to handle complex decisioning logic across legacy systems. If all you need is a simple data-entry application, you should look elsewhere.
In my view, it’s best used for company orchestration where the cost of failure is very high. It also makes sense when you need to handle complex decisioning logic across legacy systems. If all you need is a simple data-entry application, you should look elsewhere.
What do you dislike about the product?
The customization of the UI in the Cosmos system of design is infuriatingly strict. Although the common structure makes upgrading compatible, attempting to make the display pixel-for-pixel and customized to the consumer's appearance means battling the structure. You are frequently forced to accept poor interfaces in lieu of what your design team really wanted.
What problems is the product solving and how is that benefiting you?
Integrated a fragmented customer retention process among three different old CRM systems. We used the platform to separate the complexity of the backend so that the agents can see one case. This cut the average call handling time on call retentions by almost two-fifths in the first quarter.
Banking
Pega Has Performance Problems
Reviewed on Dec 09, 2025
Review provided by G2
What do you like best about the product?
What I like most about the Pega Platform is how it lets you automate complicated processes without needing to code. The case management is seriously strong
What do you dislike about the product?
“What I dislike about the Pega Platform is that some parts of the UI feel outdated, and performance can slow down if the app isn’t optimized well. Basically, it’s powerful, but it sometimes takes more effort than it should.”
What problems is the product solving and how is that benefiting you?
Pega helps me automate and streamline processes that were previously manual and messy. It brings everything into a single workflow, reduces errors, and saves a ton of time. Overall, it makes the whole operation more efficient and easier to manage.
Joseph A.
Awesome product!
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
I can create a user interface without software developers. I can easily integrate our accounting and eCommerce integration software with Pega. I can easily send data to and from Pega using their API. I like the AI formula creator. I only wrote about 30 lines of code on our side. I like the onboarding process. Tim has been very helpful.
What do you dislike about the product?
I wish Pega would introduce an app store. I feel many companies could use a systems integrator with Pega.
What problems is the product solving and how is that benefiting you?
Relying on my developers to create software, build a UI, write business logic and deploy on Microsoft Azure. I built an analytics tool and it cost over $150,000 and it took 9 - 12 months to code. The cost and time to write software from scratch is too long. I could have probably built most features in Pega in 3 - 4 months.
Financial Services
Good low code application for big companies
Reviewed on May 26, 2025
Review provided by G2
What do you like best about the product?
It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems
What do you dislike about the product?
Own code language. You need to get involve in the way it works to be able to get advantage of the application.
What problems is the product solving and how is that benefiting you?
Credit card inbound and outbound.
Consumer Goods
Quick and simple
Reviewed on Apr 14, 2025
Review provided by G2
What do you like best about the product?
Platform is quite nice, simple but has everything necessary.
What do you dislike about the product?
There are some limitations in the platform.
What problems is the product solving and how is that benefiting you?
Tickets and status.