Sold by: Capita
Specialist Training for AI provides advanced training programmes on artificial intelligence and machine learning for public sector teams. We help demystify AI for non-technical staff and deepen expertise for technical practitioners, ensuring organisations can adopt AI solutions confidently, ethically, and effectively to improve services and decision-making.
Overview
Specialist Training for AI delivers advanced artificial intelligence training programmes designed specifically for public sector organisations. Capita helps demystify AI for non‑technical leaders while building deeper capability for technical teams, enabling organisations to adopt AI confidently, ethically, and effectively. Training is rooted in real public sector use cases - such as healthcare, citizen services, and operational analytics - ensuring learning is practical, relevant, and immediately applicable.
The service offers a flexible, end‑to‑end AI curriculum ranging from foundational awareness sessions through to hands‑on technical training. Programmes can include AI awareness workshops, role‑specific courses for analysts and IT teams, and tailored modules covering machine learning, data science, natural language processing, and automation. Ethical AI and governance are embedded throughout, with training aligned to public sector requirements around data protection, transparency, and responsible use. Delivery formats include workshops, bootcamps, blended learning, and optional certification pathways, with content adapted to the organisation’s existing data, tools, and priorities.
By building internal AI capability, organisations accelerate adoption while reducing reliance on external consultants. Teams gain confidence to identify, design, and implement AI‑enabled improvements safely and compliantly, leading to measurable efficiency gains, better decision‑making, and improved service delivery. Ongoing mentoring and follow‑up support help ensure skills translate into real outcomes, enabling public sector organisations to innovate responsibly while strengthening workforce capability for the future.
Highlights
- Practical AI training for public sector teams – Programmes designed to demystify AI for non‑technical staff while building advanced capability for technical practitioners, using real public sector use cases to ensure learning is relevant and actionable.
- Ethical, responsible AI by design – Training embeds data ethics, governance, transparency, and GDPR considerations throughout, helping organisations adopt AI confidently and compliantly while maintaining public trust.
- Flexible learning from awareness to hands‑on delivery – Modular curriculum covering AI foundations, machine learning, automation, and applied AI, delivered through workshops, bootcamps, blended learning, and optional follow‑up mentoring to turn skills into outcomes.
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Contact us for more information: marketplace-sales@capita.com
Software associated with this service
By Kore.ai
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.