Sold by: MediaMelon
SmartSight is a real-time, anomaly detection based analytics solution that immediately provides actionable intelligence with the root cause of video playback experience issues. Rapidly resolve issues to improve viewer experience and satisfaction while also reducing abandonment & viewer churn.
Overview
SmartSight Analytics is the lens on the real viewing experience your watchers have, measuring continuously from the player for the entirety of their session. Enable operations to reduce the impact of issues and resolution time with real-time alerts that leverage anomaly detection. Be informed as soon as viewing inhibitors arise, such as high buffering, CDN issues, errors during playback and start-up failures with full point of failure analysis. Inform customer care with session information that is immediate, granular and event level to understand all important contextual information such as network conditions that may be impacting buffering frequency, duration and concentration
Highlights
- SmartSight Analytics integrates with any solution using powerful APIs as well as your own data architectures
- We measure continuously from the start of every session, to the very end across all ads and breaks capturing the entire experience
- A single deployment provides insight across all teams, including networks, operations, technology, marketing, social, product, content, data science and analytics
Details
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
MVH | Million Viewing Hours | $1,200.00 |
CPM | Cost Per Mille (Cost per 1000 impressions) | $0.10 |
Dimensions summary
This contract uses two independent usage-based dimensions. You pay based on Million Viewing Hours (MVH), which measures the volume of content watched across your streaming platform. You also pay based on CPM, the cost per 1,000 ad impressions delivered. These dimensions cover separate parts of the platform: MVH tracks viewer experience analytics, while CPM tracks ad monetization analytics. Neither is a tier of the other. Your cost scales with your actual streaming and ad delivery volume, so charges rise as viewing hours and ad impressions increase.
Top-of-mind questions for buyers
MVH measures the total content watched across your streaming platform, counted in blocks of one million hours. The platform captures every viewing session with no sampling, so all playback time contributes. This dimension covers viewer experience and quality-of-experience analytics.
CPM stands for Cost Per Mille, meaning cost per 1,000 ad impressions delivered. It covers ad monetization analytics, tracking events across the ad delivery chain from request to completed impression. Every ad event is captured, so your charge reflects actual impression volume.
Both bill independently and appear together on the same invoice. MVH grows with total viewing hours, so it dominates for high-watch-time content. CPM grows with ad impressions delivered, so it dominates for ad-heavy inventory. Your mix of streaming and advertising determines which weighs more.
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Vendor refund policy
There is no refund on SaaS monthly contract - please contact support@mediamelon.com for more information.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
MediaMelon will provide email and slack support. For additional enhanced support options, please contact MediaMelon at support@mediamelon.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
SmartSight by MediaMelon is a fully managed data intelligence platform purpose-built for video-centric services. By delivering real-time visibility, SmartSight empowers service providers to maximize Quality of Experience (QoE) and drive viewer retention & growth. The platform helps analyze millions of streaming sessions to optimize video performance, ad delivery, and deepen subscriber engagement.
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