Amazon Connect QuickStart for Credit Unions

Credit Unions choose Amazon Connect for its personalized experiences, AI guided journeys and member security. Our Member Experience team focuses on helping credit unions implement and adopt Amazon Connect in their organization. With over 150 Connect implementations collectively among the team, our experts ensure you migrate efficiently to Connect and are trained to manage and adapt Connect to future operational priorities.

SoftwareOne strives to maximize the efficiency and effectiveness of Amazon Connect for credit unions. We developed a professional services package, Connect QuickStart, which includes purpose-built journeys, to help Amazon Connect elevate your member experience to the next level.

The Connect QuickStart for Credit Unions professional services package for Amazon Connect provides the discovery of your requirements, implementation of Connect & Lex, User Acceptance Testing, training, and go-live support, all in a 6-week timeline.

Our Connect QuickStart for Credit Unions package provides a predictable migration to Amazon Connect, including:

• Up to 100 agents
• Up to 5 call flows and 5 queues
• Up to 20 total touch tone menu selections
• Announce Estimated Wait Time in Queue
• 100% Call Recording
• Implement Contact Lens for transcription, sentiment analysis, and call categorization
• Lex chat bot for FAQs (up to 10 intents or 20 responses)
• Live chat with agents
• Refinement and Training of the out-of-box reports for Real-Time and Historical data
• Administrator training on managing your Connect environment. SoftwareOne offers professional services optional add-ons to Connect QuickStart for Credit Unions including:
• Conversational AI Speech self-service with core integration
• Speech navigation to queues and departments
• Account screen pops
• Wisdom Real-Time Agent Assist
• Voice ID biometric authentication
• Forecasting, Capacity Planning and Scheduling
• Agent Workspace for guided step-by-step actions