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    Professional Services for Amazon Connect and Local Measure CCaaS

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    Sold by: TELUS Digital 
    Get the most value from your Amazon Connect and Local Measure investment with flexible professional services. Whether you have already deployed Amazon Connect CCaaS or are considering it for your business, TELUS digital can help you design, deploy, integrate, and manage an advanced Contact Center to cost-effectively support your staff and delight your customers.
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    Listing Thumbnail

    Professional Services for Amazon Connect and Local Measure CCaaS

     Info
    Sold by: TELUS Digital 
    Request private offer

    Overview

    Amazon Connect CCaaS offers an extensive set of Contact Center functionality that can be used as building blocks to host, build and run your Contact Center platform. With many services and a constantly evolving platform, architecting the right Amazon Connect solution and managing it can be challenging. Whether you have already deployed Amazon Connect or are considering it for your business, we can help. A clear strategy is needed to identify the right Amazon Connect/Local Measure design and to right-size the infrastructure for optimal application performance and cost optimization. In addition, best practices should be implemented to improve business outcomes, lower consumption costs, reduce operational overhead and mitigate security risks. Leverage our expertise to optimize your Amazon Connect CCaaS deployment and performance. TELUS digital helps you realize the full benefits of Amazon Connect by offering our Professional Services and our relationship with our partner, Local Measure. We focus on maximizing the value your business gets from the product so you can move from a cost center to a profit center to increase loyalty experience profit and reduce churn.

    Highlights

    • CCaaS experience and expertise - TELUS digital has run contact centers for many large brand names for two decades. We have CCaaS-specific and system integration teams that you can rely on to implement your contact center quickly and improve it by utilizing our AI tools, processes, and people.
    • Flexible integration and implementation - No Contact Center is an island. TELUS digital can deliver large implementations on time while integrating them into the required elements of your existing infrastructure.
    • Global 24/7 CCaaS support - TELUS digital has a global support infrastructure in place supporting thousands of agents today. We can ensure your business-critical Contact Center is fully operational at all times.

    Details

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    Managed Services 
    Premium Support 
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    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Software associated with this service

    Local Measure Engage for Amazon Connect
    By Local Measure
    Our flagship product, Engage, is a cost-effective, pre-built contact center platform for Amazon Connect. Powered by AWS and GenerativeAI, It is designed to manage inbound and outbound customer communications in a single interface, radically improving agent productivity and powering meaningful customer experiences. Our obsession around security and privacy means that all customer data is stored within their own AWS environment, not ours. We are also externally audited as a SOC2 Type 2 application.
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