Sold by: TELUS Digital
Maximize your Zendesk Contact Center value with TELUS Digital professional services. Design, deploy, integrate, and optimize your Amazon Connect-powered CCaaS solution for cost efficiency, agent empowerment, and superior customer experiences.
Overview
Amazon Connect CCaaS (integrated in Zendesk Contact Center) provides modular, scalable building blocks for hosting, building, and operating advanced contact centers. Its extensive, ever-evolving feature set makes optimal architecture and delivery complex. TELUS Digital, leveraging our deep Amazon Connect and Zendesk expertise, delivers comprehensive professional services to overcome these challenges. Whether already deployed or under consideration, we help you: Develop a clear strategy for the right Amazon Connect + Zendesk design Right-size infrastructure for peak performance and cost efficiency Implement best practices to boost outcomes, cut consumption costs, reduce ops overhead, and minimize security risks Transform your contact center from cost center to growth center: increase customer loyalty, enhance experiences, drive revenue, and reduce churn. Maximize ROI with TELUS Digital's tailored design, deployment, integration, optimization, and ongoing management for a superior, cost-effective customer experience.
Highlights
- CCaaS experience and expertise - TELUS digital has run contact centers for many large brand names for two decades. We have CCaaS-specific and system integration teams that you can rely on to implement your contact center quickly and improve it by utilizing our AI tools, processes, and people.
- Flexible integration and implementation - No Contact Center is an island. TELUS digital can deliver large implementations on time while integrating them into the required elements of your existing infrastructure.
- Global 24/7 CCaaS support - TELUS digital has a global support infrastructure in place supporting thousands of agents today. We can ensure your business-critical Contact Center is fully operational at all times.
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