Sold by: USERTESTINGÂ
Deployed on AWS
UserTesting, a SaaS leader in experience research and insights, is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers throughout the process-from concept to execution.
Overview
The UserTesting Human Insight Platform enables companies to make customer-informed decisions quickly and at scale. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from UserTesting's proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input directly from customers-earlier in the process, pre-launch-helping to mitigate risk, reduce guesswork, and bring experience data to life with human insight. The UserTesting Human Insight Platform allows companies to observe, listen to, and communicate with their customers as they interact with products, apps, campaigns, and experiences. This enables brands to empathize with and understand their customers' perspectives better, so they can build products and experiences that customers love. UserTesting is a leader in the Forrester Wave for Experience Research Platforms, and a leader on G2 and TrustRadius, and has been a trusted company of top brands for 15+ years. UserTesting is headquartered in San Francisco, California, and has more than 3,000 customers including 75 of the Fortune 100 companies.
For custom pricing, EULA, or a private contract, please cloudpartners@usertesting.com for a private offer. Please view UserTestings' addendum to AWS Marketplace here: UserTesting Customer Terms and Conditions - https://www.usertesting.com/privacy-center/terms-of-use-enterprise-clientÂ
Highlights
- Burberry partnered with UserTesting to integrate customer insights into their workflow, enhancing their app and personalized content strategy. This initiative led to a 200% increase in customer interactions with personalized content and improved their App Store rating from 4.6 to 4.9. Burberry identified pain points and optimized digital and in-store experiences, fostering greater customer engagement and satisfaction. https://www.usertesting.com/resources/customers/burberry
- Amazon leveraged UserTesting to gain insights from existing and potential sellers, which helped enhance the Seller Central platform. By understanding the needs and pain points of their users, they improved the interface to be more intuitive and effective, ultimately boosting seller satisfaction and engagement. This approach enabled Amazon to continuously refine the platform based on dynamic customer feedback. https://www.usertesting.com/resources/customers/amazon-seller-central
- Panera Bread used UserTesting to redesign their catering website, integrating customer feedback to improve the user experience. This led to a 9% increase in conversion rates and an 18% rise in revenue per visit. The feedback allowed Panera to streamline their site's functionality, enhance customization options, and ensure a seamless ordering process that mirrors the warmth of their cafe experience. https://www.usertesting.com/resources/customers/panera-bread
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UserTesting AWS Adv. Ed. | 2,000 Session Units/2 Seats | $30,000.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
The UserTesting team is available to provide both tactical and strategic best practice guidance through Education,Support, Customer Success Management and Professional Services.
Award-winning resources and support are included with UserTesting subscriptions:
- UserTesting University: Unlimited access to live, instructor-led workshops, quick connect sessions, more than 100 free, on-demand courses to provide a deeper dive into platform features, best practices, tips, tricks, methodologies, and a publicly searchable knowledge base that provides comprehensive platform user guides, how-to's, and product documentation.
- UserTesting Community: Ask questions, share ideas, and network with UserTesting's customer community of like-minded professionals. Gain access to exclusive content and discussions and get rewarded for participation.
- Customer Support Team: Get help when you need it from an award- winning team with both research and technical expertise. Customers that don't have a dedicated Customer Success Manager can also access all of the resources and support included with their subscription plans, including UserTesting University, UserTesting CommUnity, Customer Support team, plus UserTesting Success team-a centralized team for success management. In addition to the resources and support that are included with UserTesting subscriptions, there are supplemental packages that customers can select:
- Premier Support: Customers get faster technical support response times and access to guidance from research and UX experts.
- Professional Services: Includes Consulting Services, Audience Services, and Insights Services where customers can engage with experience research experts who can address their specific needs and ensure ongoing success.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
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768 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Computer Software
Genuine User Insights, Though Dashboard Can Be Overwhelming
Reviewed on Oct 28, 2025
Review provided by G2
What do you like best about the product?
UserTesting helps in understanding what people think when they you their product. There is no need of guessing what users might be feeling, with the help of UserTesting you have the ability to watch them and interact with your website and App in real time. It's feedback is genuine and unfiltered that helps in spot issues you would never notice from your own.
What do you dislike about the product?
It's Dashboard is little overwhelming at first with lots of options and filters to sort through.
What problems is the product solving and how is that benefiting you?
It helps in solving problems related to understanding of what users actually thinks and how they actually interact with the product. Our team was struggling with guessing user behaviour that often leads to designs or features that don't meet real needs. UserTesting helped by allowing us to watch and listen real people use you website, app, revealing where they are confused and what needs to be improves.
RKay G.
Very good website for earning side income
Reviewed on Oct 11, 2025
Review provided by G2
What do you like best about the product?
good test or survey to earn some good income
What do you dislike about the product?
survey is avaliable for very less time u have to be active
What problems is the product solving and how is that benefiting you?
usertesting asks to test or answer and give some good side income
LOKESH G.
A reliable platform to share feedback and improve digital experiences
Reviewed on Oct 07, 2025
Review provided by G2
What do you like best about the product?
UserTesting offers a straightforward and user-friendly interface for conducting usability tests. I appreciate how it enables me to test different websites, prototypes, and mobile apps, all while contributing to the improvement of various products. The instructions for each test are clear, and payments are handled efficiently once a test is completed. Overall, it’s an excellent platform for honing UX skills and gaining insights into user behavior in practical, real-world situations.
What do you dislike about the product?
At times, the number of available test opportunities can be limited based on your demographics or profile type. Some tests also require users to have higher experience ratings before they can participate, which may pose a challenge for newcomers trying to get started. Furthermore, the review process for submitted tests can sometimes take longer than anticipated.
What problems is the product solving and how is that benefiting you?
UserTesting enables me to efficiently collect genuine feedback from real users on digital products such as websites, apps, and prototypes before they go live. This process helps me uncover usability problems, refine design flows, and ultimately deliver a better experience for end users. The platform serves as a valuable link between design teams and actual users, empowering businesses to make informed, data-driven decisions about user experience. For me personally, it has deepened my understanding of user behavior, significantly sped up the usability testing process, and provided practical insights that benefit both my personal projects and my professional work in UX.
Erdogan E.
I am a loyal user of User Interview. Sometimes I am struggling to have works from them.
Reviewed on Oct 07, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most is their reward system—it truly feels magical.
What do you dislike about the product?
There are times when I feel like I would be a great match for a study, but I still don't get selected.
What problems is the product solving and how is that benefiting you?
This service provides high-quality surveys with excellent participants, which I find very important. It truly helps by ensuring both the surveys and the respondents meet a high standard.
Anshu K.
user Testing
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
User Testing is human insight plateform that helps companies to understand the how real users interact with company's product, website and services.it allows companies to collects real feedback from real users recorded vedios , surveys and josh talk or interviews.
What do you dislike about the product?
Its advance feature require subscription either montly or annually which make extra cost to small size companys .Technical experienced persons are required to to implement or handle into organisation.
What problems is the product solving and how is that benefiting you?
User Testing is maily used for solving many problems in organisation in which is one is that we can conduct the survey or interview to collect or maintain real feedback from real users which make beneficial for any organisation to increase their customer based on survey or interview. we can slo reduce cost of company . it do not reqire any type of coding to implement into organisation.