Sold by: USERTESTING
Deployed on AWS
UserTesting, a SaaS leader in experience research and insights, is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers throughout the process-from concept to execution.
4.4
Overview
The UserTesting Human Insight Platform enables companies to make customer-informed decisions quickly and at scale. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from UserTesting's proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input directly from customers-earlier in the process, pre-launch-helping to mitigate risk, reduce guesswork, and bring experience data to life with human insight. The UserTesting Human Insight Platform allows companies to observe, listen to, and communicate with their customers as they interact with products, apps, campaigns, and experiences. This enables brands to empathize with and understand their customers' perspectives better, so they can build products and experiences that customers love. UserTesting is a leader in the Forrester Wave for Experience Research Platforms, and a leader on G2 and TrustRadius, and has been a trusted company of top brands for 15+ years. UserTesting is headquartered in San Francisco, California, and has more than 3,000 customers including 75 of the Fortune 100 companies.
For custom pricing, EULA, or a private contract, please cloudpartners@usertesting.com for a private offer. Please view UserTestings' addendum to AWS Marketplace here: UserTesting Customer Terms and Conditions - https://www.usertesting.com/privacy-center/terms-of-use-enterprise-client
Highlights
- Burberry partnered with UserTesting to integrate customer insights into their workflow, enhancing their app and personalized content strategy. This initiative led to a 200% increase in customer interactions with personalized content and improved their App Store rating from 4.6 to 4.9. Burberry identified pain points and optimized digital and in-store experiences, fostering greater customer engagement and satisfaction. https://www.usertesting.com/resources/customers/burberry
- Amazon leveraged UserTesting to gain insights from existing and potential sellers, which helped enhance the Seller Central platform. By understanding the needs and pain points of their users, they improved the interface to be more intuitive and effective, ultimately boosting seller satisfaction and engagement. This approach enabled Amazon to continuously refine the platform based on dynamic customer feedback. https://www.usertesting.com/resources/customers/amazon-seller-central
- Panera Bread used UserTesting to redesign their catering website, integrating customer feedback to improve the user experience. This led to a 9% increase in conversion rates and an 18% rise in revenue per visit. The feedback allowed Panera to streamline their site's functionality, enhance customization options, and ensure a seamless ordering process that mirrors the warmth of their cafe experience. https://www.usertesting.com/resources/customers/panera-bread
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
UserTesting AWS Adv. Ed. | 2,000 Session Units/2 Seats | $30,000.00 |
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Resources
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Vendor support
The UserTesting team is available to provide both tactical and strategic best practice guidance through Education,Support, Customer Success Management and Professional Services.
Award-winning resources and support are included with UserTesting subscriptions:
- UserTesting University: Unlimited access to live, instructor-led workshops, quick connect sessions, more than 100 free, on-demand courses to provide a deeper dive into platform features, best practices, tips, tricks, methodologies, and a publicly searchable knowledge base that provides comprehensive platform user guides, how-to's, and product documentation.
- UserTesting Community: Ask questions, share ideas, and network with UserTesting's customer community of like-minded professionals. Gain access to exclusive content and discussions and get rewarded for participation.
- Customer Support Team: Get help when you need it from an award- winning team with both research and technical expertise. Customers that don't have a dedicated Customer Success Manager can also access all of the resources and support included with their subscription plans, including UserTesting University, UserTesting CommUnity, Customer Support team, plus UserTesting Success team-a centralized team for success management. In addition to the resources and support that are included with UserTesting subscriptions, there are supplemental packages that customers can select:
- Premier Support: Customers get faster technical support response times and access to guidance from research and UX experts.
- Professional Services: Includes Consulting Services, Audience Services, and Insights Services where customers can engage with experience research experts who can address their specific needs and ensure ongoing success.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Telecommunications
Quick Recruiting, but Too Limited for Flexible User Testing
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
It's quick for recruiting to get quick findings, and has more or less ways to do quick user testing
What do you dislike about the product?
It's limited in its capabilities. It's missing certain methods such as click test. It's limited in types of questions and formats you can use
What problems is the product solving and how is that benefiting you?
They have new releases often, but it's still leaving a lot to be desired
Anchal J.
UserTesting: Real Feedback Made Simple That Improves Products
Reviewed on May 04, 2026
Review provided by G2
What do you like best about the product?
The best thing about UserTesting is getting fast video feedback from real people so you can see exactly how they use your product.
What do you dislike about the product?
The main thing I dislike about UserTesting is its high price, which can be too expensive for smaller companies or individual creators.
What problems is the product solving and how is that benefiting you?
UserTesting takes the guesswork out of product decisions by letting you watch real people use your product. That saves time and money because you can catch mistakes early. It also shows you exactly where users get stuck, so you can improve the experience and avoid spending money building features that nobody ends up liking.
Gonzalo M. G.
UserTesting Streamlines Recruiting and Delivers Consistently Relevant Insights
Reviewed on Apr 18, 2026
Review provided by G2
What do you like best about the product?
UserTesting helps me enormously when it comes to recruiting relevant users. It has made it easier for us to streamline our research process and consistently gather highly relevant insights.
What do you dislike about the product?
It’s very expensive, and it doesn’t offer the most relevant integrations—especially when it comes to bringing in data that wasn’t collected through UserTesting.
What problems is the product solving and how is that benefiting you?
It helps us quickly gather feedback on our digital products from the right users, and it doesn’t require much extra effort on our side.
Information Technology and Services
Quick Testing and Insights That Drive Better Business Decisions
Reviewed on Feb 20, 2026
Review provided by G2
What do you like best about the product?
UserTesting enables our team to launch tests quickly and gather results that directly inform our business decisions.
What do you dislike about the product?
There are limitations with the participant panel, and it can be difficult to find participants who match our exact user profile.
What problems is the product solving and how is that benefiting you?
UserTesting helps us move quickly when gathering feedback on our designs, which in turn helps us stay on track with our product roadmap.
Robert K.
Frustrating Experience with UserTesting
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
The initial setup of UserTesting was easy.
What do you dislike about the product?
I didn't really get going with UserTesting because I had issues initially with the software and then trouble with the VPN. My account was deleted for no reason after I appealed many times to customer help. Their onboarding process needs some help. The initial interview had an issue with my VPN, and it was the only service that did. I attempted to get help from UserTesting with no results. It wasn’t very user-friendly, and there could be a lot more information available on the app itself. Communication was very complicated, and I was never offered any resolution.
What problems is the product solving and how is that benefiting you?
UserTesting didn't solve problems for me; it actually created some.