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UserTesting makes user research quick and easy
What do you like best about the product?
UserTesting makes collecting user feedback quick and easy. You can conduct various types of studies and use various types of stimuli, making it flexible for almost anyone from small busines to large corporations to use. In addition to this, their power sessions are extremely useful if you ever want to get valuable feeback from another researher, or need to think of a creative way to get the feedback you need from a researcher who knows the platform in and out. There is also live chat, which I have found to be easy to access when needed, and an extremely robust knowledge base of articles for quick reference.
What do you dislike about the product?
I wish there were more options in the basic subscription plan. They just merged with User Zoom and are adding features that we do not have access to unless we upgrade our subscription.
What problems is the product solving and how is that benefiting you?
UserTesting is helping us learn about our user wants & needs, as well as rapid prototype usability testing to reduce as much friction as possible before we launch an update to our product.
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A fantastic tool for gaining valuable insights!
What do you like best about the product?
UserTesting is such an easy platform to use! The ease of use is the main thing that I like the best, the quick turnaround for getting tests out to participants, and also the ease of if a participant's recording isn't up to standard, or they haven't followed the instructions properly it's so easy to replace a participant and not disrupt the research process. The metrics and displays of data in graphs automatically are extremely helpful too, I have used these when presenting to stakeholders at short notice. The recordings are always good quality, and the transcripts are helpful to follow when you are unable to play the full recording out loud. I use the platform at least 3 times a week out of a 5 day working week and am the champion of it in our company so can say I really do love it as a tool!
What do you dislike about the product?
I wouldn't say it's a dislike but sometimes the transcripts are inaccurate, or details have been missed/don't match what participants have written. I know there is an AI tool that can be used by those with a more premium account with Usertesting, it would be great if you could buy use of that feature through your credits.
What problems is the product solving and how is that benefiting you?
UserTesting was instrumental in an end-to-end redesign of the Russell & Bromley checkout. I was hired into the company to deliver the project and was the lead UX designer. Every round of user testing provided us with more valuable and detailed insights, which contributed hugely to the overall design. I felt so confident going into sign-off meetings with C-Suite members, communicating to key stakeholders and feeling confident that the design was user-centred and championed who would be our customers using it. I believe that UserTesting was also used for sign-off on the business case for the project before I was onboarded, as participants were asked to review the checkout alongside competitors. I regularly use the platform to test my designs for A/B testing before they go live on site, this can help me decide between, and /or refine variants that will go live on site. We currently also use Content Square, so any time our analyst identifies a problem being encountered by users on site, I will send out a user test to gain qualitative insights and understand why users are feeling the way they do, their own pain points, and reactions to the interface.
Essential tool for my day-to-day work
What do you like best about the product?
The functionality is top-tier. It's such an intuitive and easy-to-use tool where I can log on run tests and get feedback in super quick time. Ideal for my work.
What do you dislike about the product?
Honestly, I have nothing to fault. UserTesting fulfills all my work needs efficiently.
What problems is the product solving and how is that benefiting you?
I focus on UX content design and USer Testing helps me get my ideas in front of real-life users which is essential to my decision making,
UT is very quick to set up and administer, but lacks more granular screening options.
What do you like best about the product?
I really love how intuitive and user-friendly the product is. We introduced UT to our stakeholders to make UX research more accessible across the org, and everyone was able to use it without any issues. Another aspect I love about UT as a researcher is that it saves me a tremendous amount of time finding research participants. I simply design the study, launch it, and receive the results in just a couple of days - it's awesome!
What do you dislike about the product?
I would love the ability to set a participant cap for specific groups, or the option.
What problems is the product solving and how is that benefiting you?
– It enables me to compare design solutions and determine which one resonates best with users, allowing me to make informed decisions before launching to a wider audience and minimizing potential risks.
– UT provides valuable video feedback from users, which helps me build empathy and gain buy-in from product leadership.
– I can collect feedback from competitors' users, saving me time and effort that would be spent recruiting and conducting research outside of the UT contributor panel.
Overall, UT streamlines my research process, providing actionable insights that drive better design decisions and product success.
– UT provides valuable video feedback from users, which helps me build empathy and gain buy-in from product leadership.
– I can collect feedback from competitors' users, saving me time and effort that would be spent recruiting and conducting research outside of the UT contributor panel.
Overall, UT streamlines my research process, providing actionable insights that drive better design decisions and product success.
Recruit as many participants as you need in MINUTES using a detailed screener
What do you like best about the product?
When launching a test with stringent recruitment criteria, my biggest fear is the amount of time it will take to get participants who qualify. *Knock on wood* Usertesting has not failed me in this department yet and usually provides participants within a day, even sometimes in 30 minutes!
What do you dislike about the product?
UserTesting still has to work on its AI features as it is not fully accurate. Especially when it comes to analyzing participants' sentiments, I don't find their negative/positive analyses to be particularly helpful. I usually ignore it. If anything, it creates more visual noise in the transcription of the user sessions.
What problems is the product solving and how is that benefiting you?
Given that UserTesting pre-screens and has a robust repository of participants, I save a lot of time because I don't have to draft consent forms and get participants to sign documents before getting into the main testing.
Useful for unmoderated user testing
What do you like best about the product?
Great for quickly performing light unmoderated user testing.
What do you dislike about the product?
Respondents were a mixture of professional testers and genuinely useful participants.
What problems is the product solving and how is that benefiting you?
Quick unmoderated usability testing.
Fantastic tool for getting feedback fast
What do you like best about the product?
Find users to test with quickly. The ability to run unmoderated tests means you can run tests at scale and gather and analyse insights really quickly.
What do you dislike about the product?
Some of the users that come through do not match the target user profile.
What problems is the product solving and how is that benefiting you?
Testing usability of prototypes or new features. Assessing fit of propositions. Assessing clarity of copy. All these help us ship prodcuts that are clear and easy to use, and we can make those improvements in designs before we actually build them in code.
UX Researcher
What do you like best about the product?
easy to quickly get unmoderated research results
What do you dislike about the product?
latency - very slow loading times that seem a bit unrealistic for software in 2024
What problems is the product solving and how is that benefiting you?
concept testing, usability testing
Robust tool that's great for getting fast results
What do you like best about the product?
Due to UserTesting's market size, you can get very fast results from its vast pool of testers. It has also grown (or acquired) a lot so that it has many tools and methods for collecting user feedback.
What do you dislike about the product?
The biggest downside is the cost, as the per-subject costs seem reasonable, but the per-seat licenses do not seem reasonable.
What problems is the product solving and how is that benefiting you?
UserTesting allows me to get quick feedback on product feature ideas and design mockups.
UserTesting continually improves efficiency of research tasks
What do you like best about the product?
The countinual improvement of AI-assisted (or AI-like) features such as sentiment tagging make analysizing responses faster. Ability to make clips, highlight reels for sharing with collegues. The addition of card-sorting and other specific research tasks has been very helpful in keeping all of my response and research data in one central place.
What do you dislike about the product?
Often confused by the organization architecture of workspaces and studies. It takes me a minute to know where i am in respect to the study i'm looking for. Would love to see the expansion of AI-automated tasks to further reduce the time in gathering and sharing insights.
What problems is the product solving and how is that benefiting you?
A huge benefit is being able to field research remotely. I've also used their premium support (power sessions, I think they're called) which has been very helpful in creating more effective research plans and tasks.
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