Sold by: QuandaGo International
Deployed on AWS
Analyze up to 100% of conversations to ensure quality, identify risks, and uncover insights for strategic customer engagement.
Overview
The goal of using Quantified Quality with QuandaGo is to analyze 100% of customer interactions, providing immediate insights into quality without manual reviews. It ensures objective feedback, identifies top performers, and monitors compliance with regulations and client-specific requirements.
By leveraging customizable Quality Metrics, QuandaGo evaluates conversations based on predefined or client-specific criteria, offering detailed performance assessments. Every interaction is measured, ensuring quality standards are met while providing actionable insights at both the individual and organizational levels.
Key Benefits:
Improved Efficiency: Eliminates manual reviews, saving time and resources. Enhanced Feedback: Provides objective, data-driven feedback to improve employee performance. Comprehensive Monitoring: Ensures regulatory compliance and client alignment. Flexible Insights: Summarizes results by employee, team, or topic, offering a holistic view of quality and business objectives.
Highlights
- Lower contact ratio for customer service, saving 100 000 dollar per year for a contact center of 100 agents.
- Input for personalized agent coaching and training.
- Improving agent allocation.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Dimensions summary
You buy this product through two separate monthly channel options, each billed under a contract. The Digital Channels option covers text-based interactions like emails and chats, and includes up to 5,000 conversations per month. The Voice Channels option covers phone interactions, and includes up to 1,500 conversations, each lasting up to 5 minutes. These are independent options, not tiers. You can select the channel type that matches how your contact center engages customers, or combine both to cover text and voice needs.
Top-of-mind questions for buyers
A conversation is one text-based interaction thread, such as an email exchange or a chat session. The Digital Channels option includes up to 5,000 conversations each month. This unit applies to messaging, web, social, and email interactions rather than phone calls.
Each voice conversation covers one phone interaction lasting up to 5 minutes. The Voice Channels option includes up to 1,500 such conversations per month. The 5-minute limit defines what fits within a single counted conversation. For call-handling beyond the included volume, contact the vendor.
Yes. The Digital Channels and Voice Channels options bill independently, each as a separate monthly fee under the contract. They are not tiers. When you subscribe to both, each option's charge and its own conversation allowance apply on the same invoice.
www.quandago.com
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No refunds are applicable to this product.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
AWS infrastructure support
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