Sold by: Hexaware Technologies
Improve your ITSM (IT service management) team’s efficiency with the help of our Intelligent Resolution Assistant Conversational AI Bot. Our solution, with its enhanced Agentic AI-based approach, uses multiple sources of historical resolution data to recommend the best possible resolution(s) for the incidents within seconds with its Conversational AI thereby increases SLA compliance significantly.
Overview
Resolving the incidents on time is a serious challenge for IT support and technical teams and it is largely a manual process. Any delay in the resolution would impact the business for high priority incidents such as DataOps job failures.
Hexaware’s Intelligent Resolution Assistant developed with AWS services helps the support and technical team to resolve incidents efficiently by using the knowledge base of historical resolutions for the similar incidents extracted from multiple sources i.e., ServicesNow, Confluence pages, Mails, Teams’ chat, etc. This solution uses state-of-the-art AWS Bedrock LLM models to generate accurate responses and estimated to increase efficiency by 3X with its Conversational AI.
Highlights
- Combines resolutions’ data from multiple sources: Our solution builds the unified layer dynamically with the historical resolution data from different sources and summarizes it for the users with the best possible resolution options.
- AI-Powered framework: Leveraging advanced AI techniques, including agentic workflows and RAG, our solution provides best results which saves significant human efforts.
- Continuous Improvement Loop: Our solution incorporates a feedback mechanism that learns from users’ feedback on the results.
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