Sold by: Capita
Automates the identification and recovery of aged debts using AI, boosting collection rates and reclaiming revenue that can be reinvested into public services.
Overview
Capita’s Aged Debt service helps public sector organisations recover outstanding revenues more effectively and ethically by using AI‑driven insights and automated workflows. The service identifies which debts are most likely to be recovered, prioritises action accordingly, and applies tailored engagement strategies that balance firm recovery with fair treatment of vulnerable individuals. This enables faster cash recovery while protecting citizen trust and complying with government debt and fairness standards.
By combining predictive analytics, omnichannel outreach and real‑time case management, Capita reduces manual effort, accelerates resolution, and improves overall collection rates. Proven outcomes include millions recovered from long‑standing debt, improved cash flow, significantly fewer write‑offs, and minimal citizen complaints - allowing recovered funds to be reinvested into frontline public services.
Highlights
- AI‑driven prioritisation of recoverable debt - Uses machine learning and predictive analytics to segment aged debt, focusing effort on cases with the highest likelihood of recovery while identifying vulnerable individuals who require supportive handling
- Automated, multi‑channel citizen engagement - Delivers consistent and timely outreach across letters, email, SMS and calls, ensuring debtors are contacted through their preferred channels and reducing manual effort for collections teams
- Proven financial outcomes with minimal complaints - Demonstrated success in recovering millions in long‑standing debt, improving cash flow and reducing write‑offs - while maintaining extremely low complaint levels through a fair, compassionate approach
Details
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Deployed on AWS
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Contact us for more information: marketplace-sales@capita.com
Software associated with this service
By Kore.ai
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.