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    Access Contact Center - TTY Call Management Subscription

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    Access Contact Center - TTY Call Management Subscription
    Listing Thumbnail

    Access Contact Center - TTY Call Management Subscription

     Info

    Overview

    Access Contact Center demonstrates your commitment to inclusion, accessibility, and data privacy. Our TTY software provides instant, direct, and private communication with deaf and hard-of-hearing customers.

    NexTalk integrates with AWS Connect to route RTT/TTY calls to your agent's queue. Allowing them to directly communicate with the caller via text on their agent desktop.

    No added hardware is needed.

    *For private offers contact sales@nextalk.com 

    Highlights

    • Easy to install - Platform based communication software that is easily scalable.
    • Shorter call times - Queue agents to receive RTT/TTY call by routing the call via your ACD. Agents receive TTY calls on their desktop. No need for relay services.
    • Direct customer interaction - Private and secure communication that enhances customer experience and reduces legal risk.

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Access Contact Center - TTY Call Management Subscription

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Access Contact Center
    TTY Call-management Software for call centers - 10 Users
    $15,000.00

    Vendor refund policy

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    support@nextalk.com , 801-274-6001

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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