Sold by: Sweepr
Deployed on AWS
We empower Communication Service Providers to deliver seamless, personalized digital customer care experiences that drive customer satisfaction up and significantly reduce costs.
Overview
Our platform empowers your Digital, Customer Care and Operations teams to regain control over your digital journey strategy, unifying the authoring, deployment and optimization of all your customer journeys into a single platform. By leveraging personalized and contextual insights tailored to each customer circumstance, Sweepr ensures exceptional digital-first Customer Care Experience. Sweepr is a cloud-based PaaS leveraging AI to build all your customer journeys in a no code way. With Sweepr, you build, deploy, analyze and improve all digital care channels in one place.
Highlights
- Digital Teams: A single platform to create and manage all customer journeys - Care Teams: Consistent experience delivery across all channels - Operations Teams: Real-time insights and optimization capabilities - Executive Leadership: Clear visibility into digital transformation ROI
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Customer | We charge per active subscriber | $100,000.00 |
Dimensions summary
This is a contract with one pricing dimension. You pay per active subscriber, meaning each user who engages with the digital care platform. Your cost scales directly with the number of active subscribers you serve. There are no separate tiers, instance sizes, or add-on charges to choose between. As your subscriber base grows or shrinks, your billing adjusts to match that count. This single per-user model keeps pricing tied to actual reach across the channels the platform supports.
Top-of-mind questions for buyers
An active subscriber is a user who engages with the digital care platform across supported channels like app, web, chat, social, IVR, and agent desktop. Each subscriber who interacts through these touchpoints counts toward your billed total. The count reflects actual reach, not just registered accounts.
Your cost tracks the number of active subscribers directly. When your subscriber count rises, your billing rises with it. When it falls, your billing adjusts down. There are no fixed tiers or instance sizes, so charges scale in step with your actual active users.
No. You pay per active subscriber, not per channel. The platform deploys once and reaches subscribers across app, web, chat, social, IVR, and agent desktop from one control plane. Using more channels for the same subscriber does not add a separate charge.
sweepr.com
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Vendor refund policy
No refunds
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
support@sweepr.com - 00353872244000 - The Sweepr team will be providing support in order manage incidents during the project and in live production according to the following SLAs: Hours of support for all issues to be 24 hours, 7 days a week, 365 days a year.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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