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Ongoing management of your Zendesk and Zendesk Contact Center built on Amazon Connect, run by the team that built it — configuration, release management, and integration monitoring day to day, plus a continuous improvement cycle that tunes routing, extends AI coverage, and reports on what moved. Engagements are sized to your environment and change volume, not a ticket count, with one named consultant who carries the context. Delivered by our Zendesk practice across Australia, New Zealand and Singapore.
Overview
Ongoing management of your Zendesk and Amazon Connect environment by the team that knows how it was built.
Day to day we handle configuration changes, release management as Zendesk and AWS ship new capability, integration monitoring and repair, user and permission administration, and support to your administrators when something behaves unexpectedly.
Beyond keeping the lights on, we run a continuous improvement cycle: reviewing contact volumes and handling time, tuning routing and automation, extending AI coverage where the data supports it, and reporting on what changed and what it moved.
Engagements are sized by environment complexity and change volume rather than a fixed ticket allowance, and include a named consultant who carries the context rather than a rotating queue.
We run managed services across Zendesk in Australia, New Zealand and Singapore.
Highlights
- Named consultant who holds the context, not a rotating support queue Configuration, releases, integration monitoring and administration handled as one service
- Continuous improvement cycle tied to your contact data, with reporting on what changed
Details
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Deployed on AWS
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