SuperDesk - Generative AI Powered Service Desk Augmentation

SuperDesk is a comprehensive, AI-powered service desk solution that addresses the challenges of inefficient support workflows, prolonged resolution times, and high operational costs. By leveraging Amazon Bedrock, Amazon SageMaker, or Databricks DBRX, SuperDesk integrates seamlessly with existing platforms such as ServiceNow, Jira, Zendesk, Salesforce, and Hubspot centralizing support operations and fostering continuous improvement. Deployed directly in your AWS account (or hosted by zeb upon your request), SuperDesk ensures maximum security and control over your data.

Key Features of SuperDesk

• Platform Agnostic Integratability: SuperDesk integrates effortlessly with your existing platforms, enhancing the return on investment (ROI) from the services you are already using while being deployed in your own AWS account for greater security and control.
• Incident Management Automation: SuperDesk automates the entire incident management process, from intake to triage to resolution, ensuring efficient and timely support through advanced AI capabilities.
• Customer Service Assistance: SuperDesk acts as a virtual customer service representative to provide personalized support to customers and addressing their inquiries and concerns.
• Knowledge-base Augmentation: SuperDesk enables real-time updates to your knowledge base during incident management, ensuring accurate, up-to-date information is always available.
• Enterprise-wide Search: SuperDesk provides a centralized platform for enterprise-wide search, allowing employees to quickly access relevant information across various systems and databases.
• Human-Centric AI Assistance: Leveraging advanced AI technology from Amazon SageMaker, SuperDesk augments human agents, enabling them to deliver faster, more accurate responses, improving overall customer satisfaction.

By adopting SuperDesk, organizations can expect significant improvements in productivity (up to 65%), response accuracy (up to 85%), and cost savings (up to 40% annually). SuperDesk is designed to meet the demands of today’s dynamic business environment, ensuring that your organization stays competitive and delivers exceptional service experiences.

Visit the SuperDesk web site for more information!