Sold by: Toku Ltd
Deployed on AWS
Orchestrate customer interactions all channels with an AI-driven and all-in-one contact centre cloud-based solution. Empower agents and supervisors to improve efficiency and reduce costs while enhancing customer experience. This product is available only through Private Offers . Please contact enterprise.sales@toku.co to register your interest.
4.5
Overview
Manage your contact centre from one place. Manage your agents, configure your call flows, get real-time productivity reports, and monitor recorded and live calls from a centralised admin view. This product is available only through Private Offers. Please contact enterprise.sales@toku.co to register your interest.
Highlights
- Adapted to your business needs
- Helping organisations with complex operations to unlock operational efficiency
- Enabling organisations to enhance their customer experiences across multiple channels
Details
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months | Overage cost |
|---|---|---|
Contact Center Concurrent Premium User | $10,000.00 | |
Contact Center Concurrent Std User | $8,000.00 | |
Contact Center Concurrent Supervisor User | $12,000.00 | |
Contact Center Named Premium User | $4,000.00 | |
Contact Center Named Std User | $3,200.00 | |
Contact Center Named Supervisor User | $4,800.00 | |
Contact Center Call Minutes | $5.00 | - |
Dimension | Cost/unit |
|---|---|
Contact Center Call Minutes (PAYG) | $5.00 |
Dimensions summary
You buy this contact center by user license or by call minutes. User licenses come in two access models: Concurrent (shared seats used at the same time) and Named (assigned to specific individuals). Within each model, you pick a role: Standard user, Premium user, or Supervisor user. Call minutes are billed two ways: a committed contract volume and a pay-as-you-go (PAYG) rate that charges only for minutes used. You can combine user licenses with either minute option to match your team size and call volume.
Top-of-mind questions for buyers
A Named license is assigned to one specific individual and stays tied to that person. A Concurrent license is shared, counting how many users are logged in at the same time. Named suits teams with dedicated agents. Concurrent suits teams where staff rotate across shifts.
Contract Call Minutes commit you to a set volume billed under your agreement. Pay-as-you-go (PAYG) Call Minutes charge only for minutes actually used, with no committed volume. Contract minutes suit steady, predictable call traffic. PAYG suits variable or unpredictable call volume.
You pay for user licenses and call minutes separately, and both appear on the same invoice. User license counts set your seat costs. Call minutes add usage costs on top. Heavy calling teams see minutes drive more of the bill; smaller-volume teams see licenses dominate.
www.toku.co
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Vendor refund policy
For refund, please contact your account manager.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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For long-term or large-scale use, this product is also available through private offers.Please contact our support team for pricing information.
Customer reviews
Jenalyn E.
Toku is easy to use even on the first time user.
Reviewed on Mar 21, 2024
Review provided by G2
What do you like best about the product?
I really like the feauture of a woman's voice saying , ".. welcome to toku, you are successfully connected".
What do you dislike about the product?
The only thing that I dislike about tooku is that when you are logged in too long and did not used the dialing feauture it will become connecting. Needs to re log in. So far it is not diffult problem.
What problems is the product solving and how is that benefiting you?
The only problem I had encountered was that if the the internet connecttion was lost and then restored, the toku still showing connecting and you need to log in back. I think that is normal to all soft ware.
Logistics and Supply Chain
Bridging Boundaries
Reviewed on Oct 09, 2023
Review provided by G2
What do you like best about the product?
The tool is intuitive and easy to navigate, making it suitable for users of all levels of tech-savviness. Setting up the tool and making calls is straightforward. TOKU provides a comprehensive set of features, including call recording, call forwarding, concurrent calls and call monitoring (barge). The customer support team is prompt and helpful in addressing queries and concerns. Their dedication to assisting users is commendable and contributes to a positive user experience.
What do you dislike about the product?
The tool's performance can vary at times, with occasional lag or slow response when navigating through different features or handling calls. While generally reliable, there have been occasional (though infrequent) minor glitches or connectivity issues, resulting in dropped calls or delays
What problems is the product solving and how is that benefiting you?
The tool is been used as primary system in serving my clients
Daryl T.
Toku Connect
Reviewed on May 18, 2022
Review provided by G2
What do you like best about the product?
The level of connectivity it provides on the telecommunication level.
What do you dislike about the product?
The user interface is not as friendly and not customisable for the needs of the user.
What problems is the product solving and how is that benefiting you?
I am using Toku connect to call my clients, candidates and anyone outside the organisation essentially. I would not need to use my personal number if I am not comfortable to share.
Recommendations to others considering the product:
It is a cheap alternative to get the job done
Maxime B.
Great experience and services
Reviewed on Jun 15, 2021
Review provided by G2
What do you like best about the product?
Voice quality, integrations with Teams, Hubspot, customer support
What do you dislike about the product?
The service is fluid and new features are added regularly. Nothing to dislike
What problems is the product solving and how is that benefiting you?
Integrate our voice system as part of logged & automation, setting up cloud telephony on several markets