Sold by: USAN
Go-live on Amazon Connect Customer with a complete omnichannel contact center and AI capabilities together in an average of 12 weeks. CX Launch and Innovate includes everything in CX Launch, plus Amazon Connect AI Agents for self-service bots and agent guidance, AI agent assist, agent workspace customer profiles, and task routing — so your team goes live on Amazon Connect with AI already working from day one.
Overview
**Migrate to Amazon Connect Customer — With AI Built In From Day One **
Most organizations treat AI as a phase two project. CX Launch + Innovate by USAN delivers your Amazon Connect Customer environment and AI capabilities together — in a single, managed 12-week implementation — so you go live with AI already working.
As an AWS Advanced Tier Services Partner with Amazon Connect Delivery and AI Services Competency, USAN brings 36+ years of contact center expertise to every engagement, with a 100% on-time project delivery track record.
**What's Included **
CX Launch + Innovate includes:
- Voice, chat, and email across 3 routing profiles, 3 queues, and 3 security profiles
- Dynamic IVR flows, flexible menus, and metric-based routing
- Time-of-day, holiday management, and English/Spanish language support
- Hold and callback options with estimated wait times
- Contact Lens speech analytics with transcription, summarization, and real-time triggers
- Connect reporting and dashboards for real-time and historical metrics
**Plus, a set of AI features designed to improve your contact center: **
- Amazon Connect AI Agents for self-service bots and agent guidance — resolves routine inquiries autonomously before they reach an agent
- AI agent assist — surfaces real-time recommendations to agents during live interactions
- Agent workspace customer profiles — delivers full customer context at the moment of contact, integrates with your CRM and database
- Task routing — routes work intelligently based on skills, availability, and priority
- AI performance evaluations — automatically score agent interactions on up to 10 elements
**Managed From Kickoff to Handoff **
A dedicated USAN project manager guides every engagement through discovery, AWS funding, design, build, QA, UAT, and go-live. Every CX Launch + Innovate concludes with full configuration documentation and eLearning training for administrators and supervisors.
To get started, schedule a call here https://usan.com/schedule-a-call or contact us at AWS-Sales@usan.com .
Highlights
- Go live on Amazon Connect Customer 35–50% faster, in an average of 12 weeks, with a partner who handles the full implementation with AI built in at every layer.
- Deploy Amazon Connect AI Agents for self-service bots and agent guidance, AI agent assist, and agent workspace customer profiles on Amazon Connect Customer from day one — no phase two, no retrofitting AI after the fact.
- A dedicated USAN project manager guides every engagement from discovery through full technical handoff, including configuration documentation and eLearning training for administrators and supervisors.
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