Overview
ConnectIV CX, powered by Amazon Connect revolutionizes contact center operations with its fully managed Contact Center as a Service (CCaaS) solution enhanced by advanced AI technologies. Seamlessly integrating InterVision's expertise with AWS' Amazon Connect platform, ConnectIV CX introduces a paradigm shift in contact center management.
Bid farewell to long-term commitments and embrace pay-as-you-go billing, all customized to your usage patterns. Ensure a cost-effective contact center experience tailored to diverse business needs. AWS and InterVision collaborate closely to provide a uniquely qualified partnership, guiding you through a risk-free journey from your current state to an advanced cloud-based solution.
Move beyond the standard offerings of Amazon Connect and adopt InterVision's ConnectIV CX for distinctive features and added value that redefine customer engagement. Experience the following benefits firsthand:
ConnectIV CX Benefits:
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Embrace pay-as-you-go billing for unmatched savings, eliminating fixed capacity or maintenance fees
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Maximize the full potential of your agent workforce, resulting in decreased average handling time (AHT) and improved resolution rates
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Optimize workflow efficiency through the implementation of intelligent routing strategies
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Realize expedited deployment timelines, outpacing competitors and delivering accelerated time-to-value alongside amplified ROI
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Customize robust reporting through third-party integration capabilities
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Utilize AI and ML for more informed decisions, enabling data-driven insights that streamline operations.
Highlights
- Full-Featured Cloud Contact Center: Backed by Amazon Connect and augmented by InterVision's innovative technology, ConnectIV CX™ delivers superior customer service at a lower cost. Build aligned agent workforces and cultivate an intuitive agent experience allowing agents to more effectively engage with customers.
- Comprehensive Managed & Professional Services: Streamline administration, elevate agent training, drive process and system enhancement with Best in Class automation and Bot optimization leveraging Generative AI. InterVision offers a templatized approach and tailored solutions to meet your operational and strategic requirements. Rapid Deployment capabilities ensures reliability, security, and faster delivery times, enabling a modernized contact center in weeks, not months.
- Strategic Collaboration: Utilize standard AWS Connect functionality alongside your preferred CRM or Local Measure for the Agent Interface. InterVision is committed to driving strategic goals, optimizing operations, and enhancing your business performance.
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Vendor support
Embracing a fully managed approach, ConnectIV CX assures round-the-clock support, complemented by a 100% cloud-based solution. As a trusted partner, InterVision offers reselling, design, implementation, and continuous support for Amazon Connect. Our customers benefit from diverse options in supporting or managing their AWS Connect infrastructure, empowering them with choice, control, and expert guidance in their contact center operations.
Please contact AWSmarketplace@intervision.com for more information.