ConnectIV CX, powered by Amazon Connect revolutionizes contact center operations with its fully managed Contact Center as a Service (CCaaS) solution enhanced by advanced AI technologies. Seamlessly integrating InterVision's expertise with AWS' Amazon Connect platform, ConnectIV CX introduces a paradigm shift in contact center management.

Bid farewell to long-term commitments and embrace pay-as-you-go billing, all customized to your usage patterns. Ensure a cost-effective contact center experience tailored to diverse business needs. AWS and InterVision collaborate closely to provide a uniquely qualified partnership, guiding you through a risk-free journey from your current state to an advanced cloud-based solution.

Move beyond the standard offerings of Amazon Connect and adopt InterVision's ConnectIV CX for distinctive features and added value that redefine customer engagement. Experience the following benefits firsthand:

ConnectIV CX Benefits:

• Embrace pay-as-you-go billing for unmatched savings, eliminating fixed capacity or maintenance fees

• Maximize the full potential of your agent workforce, resulting in decreased average handling time (AHT) and improved resolution rates

• Optimize workflow efficiency through the implementation of intelligent routing strategies

• Realize expedited deployment timelines, outpacing competitors and delivering accelerated time-to-value alongside amplified ROI

• Customize robust reporting through third-party integration capabilities

• Utilize AI and ML for more informed decisions, enabling data-driven insights that streamline operations.