Next Generation Metrics for Contact Lens

Next Generation Metrics for Contact Lens enables Contact Lens users to generate valuable insights from the data lake the tool generates. Next Generation Metrics will categorize qualified data in a clean environment with a custom vocabulary that includes the common phrases, product names, and acronyms an organization uses.

• Customized Language – Next Generation Metrics will take the language used within your organization and apply that to the data created by Contact Lens.

• Vertical Specific Classification – Data generated from Contact Lens will be classified with the industry and vertical language that is important to your organization for easier accessibility and analysis.

• Key Metrics and Dashboards - Next Generation Metrics dashboards will provide agents and supervisors with the information they need to create new journeys and improve overall customer experience.