Next Generation Metrics for Contact Lens enables Contact Lens users to generate valuable insights from the data lake the tool generates. Next Generation Metrics will categorize qualified data in a clean environment with a custom vocabulary that includes the common phrases, product names, and acronyms an organization uses.

• Customized Language – Next Generation Metrics will take the language used within your organization and apply that to the data created by Contact Lens.

• Vertical Specific Classification – Data generated from Contact Lens will be classified with the industry and vertical language that is important to your organization for easier accessibility and analysis.

• Key Metrics and Dashboards - Next Generation Metrics dashboards will provide agents and supervisors with the information they need to create new journeys and improve overall customer experience.