Modjo

What do you like best about the product?

I use Modjo as a notetaker, transcript and feedback tool, follow-up email generator, summary tool, and as a way to get up to speed before a follow-up call. I really appreciate that it takes away the need to take any notes or memorize longer conversations. I find the follow-up emails great and really enjoy how Modjo summarizes key points without missing any important details. I also like that it can follow frameworks like MEDDPICC. Additionally, it integrates seamlessly into our Mail, VoIP tool, and CRM.

What do you dislike about the product?

Sometimes the emails it generates sound a bit too much like AI. They are very long, always use certain emojis, and the structure just gives an AI vibe.

What problems is the product solving and how is that benefiting you?

I use Modjo to take notes, generate follow-up emails, and summarize conversations, eliminating the need to memorize long discussions. It helps me stay updated and follows frameworks like MEDDPICC while capturing key points without missing details.

What do you like best about the product?

I use Modjo every day to record all my deals, whether it's on Gmeet video calls, calls via Aircall or Hubspot, and emails via Gmail. I like to challenge the AI assistant to generate response and reformulation emails. I like being able to ask questions about entire deals and have access to all the channels used. I have integrated Modjo with Hubspot to request anything I want about ongoing deals without leaving Hubspot. I also appreciate the rating system for video calls or calls to guide my sales team, and the library of demos or case studies to help them. Everything is well centralized, which makes it easy to find information, and the AI allows us to quickly get answers to our requests. The ease of use of Modjo is remarkable, and the onboarding as well as the connection to my tools were incredibly easy. The AI is very efficient and I love using it. I also appreciate the relationship with the account managers.

What do you dislike about the product?

I have not yet found a limit.

What problems is the product solving and how is that benefiting you?

I find that Modjo makes it easier to search for information by centralizing everything, and the AI allows me to quickly get answers to my requests.

What do you like best about the product?

I use Modjo to extract AI-driven insights from customer conversations, which helps me boost revenue and team performance. I can rely on Modjo to record every interaction, which helps me improve even when I forget to take detailed notes or create a case. I really appreciate the AI summaries and the option to search for only my own calls, which saves me so much time when dealing with high call volumes. The initial setup of Modjo was effortless, as simple as accepting an invitation.

What do you dislike about the product?

A feature was taken away that allowed flipping through previous interactions a customer had. This option was very useful for researching complaints, and now I'm not sure how to do this.

What problems is the product solving and how is that benefiting you?

I use Modjo to extract AI-driven insights from customer conversations to boost revenue and team performance. It ensures every interaction is recorded, helps me remember to take notes, and lets me search through my calls easily, saving time in high call volume situations.

What do you like best about the product?

I appreciate the ease of use as well as the completely seamless integration of this tool into my daily life. It has become an essential partner for tracking my activity and managing customer relationships.

What do you dislike about the product?

AI call scoring still needs to be perfected, as AI does not always grasp the subtleties of the French language. It sometimes has difficulty correctly interpreting certain elements.

What problems is the product solving and how is that benefiting you?

Modjo is a true daily assistant. Thanks to it, one improves both productivity and the accuracy of reports, while ensuring better customer follow-up.

What do you like best about the product?

What I appreciate the most is the ease of use and the quality of recordings and transcriptions. This allows for easy review of calls, identification of areas for improvement, and sharing of best practices with the team. The tool is also very useful for training new employees, as it provides concrete examples from the field. Centralizing and automatically analyzing interactions is a real time-saver, and integration with the CRM makes tracking easier.

What do you dislike about the product?

The least practical point remains that some advanced analysis features require an adaptation period to be fully utilized. Integrations with certain third-party tools could still be optimized. Furthermore, the volume of data generated can sometimes seem overwhelming if a clear organization is not implemented. Finally, the cost can be a barrier for small structures.

What problems is the product solving and how is that benefiting you?

Modjo primarily solves the problem of tracking and analyzing business exchanges. Before, it was difficult to keep an accurate record of calls, identify areas for improvement, and share best practices within the team. Thanks to Modjo, each exchange is recorded, transcribed, and analyzed, providing a clear and objective view of the customer relationship.