To engage remote customers and support work from home, organizations must expand the range of communication types they use. They must also monitor these channels so that regulatory, e-discovery and conduct requirements are met. Smarsh understands this and provides a unified, cloud platform for collecting and analyzing communications data to eliminate risk.

As technology continues to evolve, organizations are faced with increasingly challenging records retention and oversight requirements. Smarsh empowers organizations to adopt the most innovative communications channels while solving the most demanding communications capture, archiving, and e-discovery challenges.

The Smarsh Enterprise Platform is built around four key components:

Capture Capture allows you to capture and manage content from over 80 channels, including the most popular email, social, mobile, IM & Collaboration, and voice tools used today. Data is captured right from the source with full context preserved.

Say 'yes' to new ways of engaging customers and remote staff with intelligent capture of email, social, mobile/text, IM, collaboration and voice data. Unlike other offerings, Capture's patented technology collects data in its original format for greater accuracy in determining who said what to whom and why. Open APIs future proof Capture, allowing easy addition of new channels.

Enterprise Archive Enterprise Archive is a self-service platform for storing, enriching and analyzing data. Its cloud-native design delivers the speed, security and availability teams need to quickly and confidently respond to requests. This includes: Low latency data access for faster imports and exports; Triple-active provisioning across Availability Zones for superior uptime; WORM, SEC 17a-4 validated archiving to meet regulatory demands; Robust access controls, regular audits and data encryption at rest / in-flight to prevent unauthorized access.

Smarsh Enterprise Archive positions your business for the future using modern, web-scale technologies to ingest, search and export content orders of magnitude faster than legacy archives. The archive provides a centralized location to retain, analyze and enrich your communications data and is built to scale as your data volumes grow with no impact on platform performance.

Enterprise Conduct Enterprise Conduct is a central component of the Smarsh Enterprise Platform that enables you to identify risks and opportunities in human communication. With a targeted approach to surface risk, anomalies and trends in your communications, Enterprise Conduct improves your ability to meet global regulatory requirements for supervision and surveillance from FINRA, IIROC, FCA, MiFID II and more.

Discovery Smarsh's Discovery tool saves you time and money in your e-discovery process with the ability to place legal holds quickly, review all communications in native format and reduce the need to over-collect prior to export for outside counsel and third-party review tools. Initiate data exports free of charge from the archive to efficiently enable your downstream teams.

Along with a platform fee, the Smarsh Capture subscription requires a per user, per year SKU based on content type (email, voice, chat, etc.). For additional information on pricing, the additional components of the Smarsh Communications Intelligence Platform, or a custom private offer, select "Free Evaluation".