Sold by: bCloud LLC
Deployed on AWS
AWS Free Tier
This product has charges associated with it for seller support. iTop is an open source IT Service Management and Configuration Management Database solution.
Overview
iTop 3.2.2 on Ubuntu 24.04 with Maintenance Support by bCloud.
iTop Solutions on AWS Marketplace
AWS Marketplace offers iTop solutions for fast and reliable deployment on Ubuntu 24.04 LTS, optimised for AWS cloud environments. This solution is designed to help organizations efficiently manage their IT infrastructure, streamline service delivery, and improve overall IT operations across cloud and hybrid environments.
iTop is an open source IT Service Management (ITSM) and Configuration Management Database (CMDB) platform that provides a centralized system for managing IT assets, incidents, changes, problems, and service requests. It is widely used by IT teams and service providers to maintain operational visibility and service quality.
These solutions are optimised to run reliably on AWS infrastructure. They can be deployed using Amazon Machine Images (AMIs), ensuring consistent environments and faster setup.
iTop Offering Available on AWS Marketplace
1. iTop 3.2.2 on Ubuntu 24.04 LTS with Maintenance Support
This offering provides iTop 3.2.2 preinstalled on Ubuntu 24.04 LTS as a repackaged open source software product. Optional paid maintenance and support services are available, wherein additional charges apply.
Main Points
- Preinstalled iTop 3.2.2 ITSM and CMDB platform on Ubuntu 24.04 LTS
- Centralized management of assets, incidents, changes, and service requests
- Supports structured IT service workflows and operational processes
- Optional paid maintenance and support available
- Optimized for deployment on AWS EC2
Core Technical Benefits of iTop
Centralized IT Service Management
iTop provides a unified platform for managing IT assets, configurations, and service operations, helping teams maintain accurate infrastructure visibility and control.
Process Driven IT Operations
iTop supports ITIL-aligned workflows for incident, problem, change, and service request management, enabling structured and repeatable IT operations.
Open Source and Extensible
iTop is distributed as open source software, allowing organisations to customise data models, workflows, and integrations to match internal IT processes.
AWS Marketplace Optimized Advantages
AMI Based Deployment
iTop is delivered as an Amazon Machine Image (AMI), allowing users to launch a fully configured ITSM environment quickly with consistent and repeatable configurations.
AWS EC2 Ready
iTop runs efficiently on Amazon EC2 and is suitable for:
- Enterprise IT service management
- Internal IT operations teams
- Managed service providers
AWS Service Compatibility
The solution is compatible with AWS services such as Amazon EC2, Amazon EBS, and Amazon RDS or Amazon S3 for infrastructure and data management.
Web-Based Management Interface
iTop provides a web-based user interface for managing IT assets, service tickets, and workflows from a centralised console.
Consolidated AWS Billing
All infrastructure usage is billed directly through AWS, simplifying procurement, cost tracking, and payment management.
Support and Maintenance
This is a repackaged open source software product. iTop is not affiliated with or endorsed by its original developers. Additional charges apply for maintenance and support services provided by the seller.
Use Cases
iTop 3.2.2 on Ubuntu 24.04 LTS is suitable for:
- IT service management and helpdesk operations
- Asset and configuration management
- Incident, problem, and change tracking
- Internal IT teams and service providers
- Lightweight to mid scale ITSM deployments on AWS
Technical Highlights
- iTop 3.2.2
- Ubuntu 24.04 LTS
- ITSM and CMDB platform
- Web based management interface
- EC2 AMI based deployment
- EBS compatible storage
- Optimized for AWS Cloud Marketplace
Highlights
- iTop offers a robust CMDB that allows organizations to maintain a complete inventory of their IT assets, including servers, workstations, network devices, and applications.
- With built in ITSM capabilities, iTop supports incident, problem, change, and service request management.
- iTop is highly customizable, allowing organizations to adapt it to their specific processes and workflows.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.08 |
t3.micro | $0.08 |
t2.micro | $0.001 |
c5.large | $0.08 |
c4.large | $0.08 |
m3.medium | $0.08 |
c3.large | $0.08 |
t3.small | $0.08 |
t2.small | $0.08 |
m5.large | $0.08 |
Vendor refund policy
No refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Packaged with latest updates as of Jan/2026
Additional details
Usage instructions
Connect your instance via SSH, the username is ubuntu. More info on SSH: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html - Run the following commands: #sudo su #sudo apt update Hit on browser - http://public-ip Use Database Details as below: Database name: itop Database user: itop Database Password: Enter_Instance_ID
Support
Vendor support
Feel free to reach out anytime. Our support team is available 24x7 for assistance. Phone: +1 (408) 646-8523 Email: cloud@bcloud.ai Website:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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