
Overview
Precisely is pleased to offer the following solutions on the AWS marketplace. If the pre-configured packages do not meet your business requirements, please reach out to us to configure a private offering.
EngageOne Communicate EngageOne Communicate simplifies the complex, making it easy to design and deploy personalized, interactive communications across Video, Email, SMS, Chatbot, and PDF, all in one place. Through a unified approach to templating and design, data management, delivery, and analytics, EngageOne Communicate empowers business users to collaborate with technical specialists to achieve business objectives. Utilizing a user-friendly, no-code, SaaS platform, EngageOne Communicate enables business owners to create personalized, meaningful conversational engagements with their customers, while streamlining processes and reducing costs.
Communicate Package options include service pack as described below:
EMAIL + Video Package Service Pack includes:
- Email Channel Fundamentals and Integration - Remote training covering email fundamentals including API integration principles
- Follow-up Question & Answer session once client started using the email/SMS channel
- 16 hours ad-Hoc implementation Support - Assist the client during their Video project implementation. After the 16 hours have been used, standard services rates will apply (Hours expire 90 days after package purchase).
- One review cycle of client's created/provided storyflow, script and storyboard
- One review cycle of client's provided video assets (creative)
- Build and testing of the video for up to 10 scenes based on client provided collateral (storyflow, video assets, script, storyboard)
- User Acceptance Testing support
- Video fundamentals including project creation, adding images and video, voiceover and data sources
- 4 hours Go-Live Support Total Duration - 10 business days from initial review of client's provided video assets
EngageOne RapidCX The Precisely EngageOne RapidCX offering is unique in the market as it is much different than the traditional document composition vendors. We offer an integrated solution of Software, People, and Process. The platform is a managed SaaS Platform offering with staff augmentation with a center of excellence staff (over 120+) with much of the staff having over 15 years' experience. The Precisely EngageOne RapidCX offering will provide the business owner full control to author, edit, and generate essential automated and ad-hoc communications for specific touch points within the customer journey life cycle through current and customer-preferred delivery channels. A unique capability of the RapidCX offering is the solution manages the entire lifecycle of the communication from receipt of data to delivery of the communication. Throughout the entire lifecycle, we log all activity and touchpoints to ensure compliance is achieved as well as meet audit requirements.
RapidCX offering includes:
- Supports up to 100,000 accounts
- Silver Support Level
- Supports up to 5,000,000 annual printed pages
- Supports up to 2,400,000 annual emails
- Supports up to 10,000 SMS messages
- 3200 hours for Implementation Services included
- After execution of agreement, client and Precisely will develop scoping document for use of Implementation hours
Precisely Data Integrity Suite The Precisely Data Integrity Suite is a set of seven interoperable services that enable your business to build trust in its data. Data with integrity has maximum accuracy, consistency, and context - empowering fast, confident decisions that help you add, grow, and retain customers, move quickly and reduce costs, and manage risk and compliance. Seven Services, One Data Integrity Foundation: This listing does not include any of the seven Data Integrity Suite service modules, please contact your Precisely sales representative to request a custom private quote.
Highlights
- Communicate simplifies the complex, making it easy to design and deploy personalized, interactive communications across Video, Email, Chatbots, SMS, and PDF, all in one place. Current customers have achieved: 1) reduced customer churn by 20% 2) reduced call center calls by 12% 3) improved NPS score by an average of 12 points
- RapidCX is unique in the market as it is much different than the traditional document composition vendors. We offer an integrated solution of Software, People, and Process to help companies move rapidly to digital communications. The platform is a managed SaaS Platform offering (over 120+ staff with average tenure of 15 years). Our customers save approximately $4M annually and reduce communications content changes from 60 days to 1 day.
- The Precisely Data Integrity Suite contains everything you need to deliver accurate, consistent, contextual data to your business - wherever and whenever it's needed. The Precisely Data Integrity Suite features a modular design, allowing you to employ only the capabilities you need, when you need them.
Details
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Features and programs
Financing for AWS Marketplace purchases
Pricing
| Dimension | Description | Cost/12 months | 
|---|---|---|
| Communicate 10k Package | Up to 10,000 annual recipients plus Email and Video Service pack | $49,633.00 | 
| Communicate 25k Package | Up to 25,000 annual recipients plus Email and Video Service pack | $53,887.00 | 
| Communicate 50k Package | Up to 50,000 annual recipients plus Email and Video Service pack | $59,965.00 | 
| EngageOne RapidCX | EngageOne RapidCX - support up to 100k accounts | $2,225,000.00 | 
| Precisely DIS | Data Integrity Suite Foundation | $500,000.00 | 
The following dimensions are not included in the contract terms, which will be charged based on your usage.
| Dimension | Cost/unit | 
|---|---|
| Communicate - Annual cost per recepient over contracted amount | $5.25 | 
Vendor refund policy
No Refunds
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SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer reviews
Has enabled seamless disaster recovery with virtual rollovers and rapid failovers between systems
What is our primary use case?
My main use case for Precisely Assure MIMIXÂ is for a backup in case of disaster or a recovery or an outage.
A quick specific example of how I have used Precisely Assure MIMIXÂ for disaster recovery or during an outage is when we had an event of weather or a circuit went down from our Telco, AT&T; we had to do a rollover to the backup box, which was located in another state, and we ran on that box for a week or until a set time, the disaster was over.
I also have another scenario to add about my main use case for Precisely Assure MIMIX: we used it as a test where we could roll, do a virtual rollover, and test a product on production data, and after the test was complete, we could roll back over and everything would be put exactly back the way it was.
What is most valuable?
The best features that Precisely Assure MIMIX offers are that it is very designed and simple to use; it just works. The screens are very designed, informative, and show you everything that you need to know about your current and backup system, and with the proper speeds across the circuit, the instant you make a change on the production box, that change shows up on the backup box. The reporting for Precisely is very good, and you can run reports that tell you information, and for audit purposes, it is excellent to mark off the list that you have a disaster recovery box, which a lot of auditors look for.
Precisely Assure MIMIX alerts you when there is an issue by sending information to your job queue or your message queue or Q-CIS OPER message queue, which are always monitored, and it allows you to send messages and be updated about any issues by the colors that are changed on the screen. There are also instant alerts, instant messages that allow you to see exactly what is happening all the time.
Precisely Assure MIMIX has positively affected our organization by reducing downtime because it takes 30 minutes from swapping from one box to another; production is back up and running within 30 minutes, and a lot of times, I could get it down to 20 minutes. I believe I also had a successful 15-minute rollover from the time I took down the production system to the time I brought the disaster recovery box back up, which is an incredible time saver, money saver, everything saver for all the plants involved in the disaster recovery process. We had a total of 10 plants that were all back up and running within a coffee break.
In terms of productivity and customer satisfaction, it was great; everybody loved the ability to roll over and have that functionality available. Many companies do not have the ability to bring production back online within minutes, especially during a critical fiber cut or a critical disk drive error, and it very much became essential to have Precisely Assure MIMIX, as without it, we would lose thousands of dollars.
What needs improvement?
Improving Precisely Assure MIMIX is going to be a really hard one; over the years, the tech support started off kind of rough but gradually got better and better as I used it often, being on a first-name basis with many of the customer service reps because of having to call with issues that they were always able to resolve fairly quickly.
I would have liked to see more reporting, maybe automation of reports, but as far as integration with other systems, I always used Precisely Assure MIMIX on an AS/400, iSeries, IBM iSeries machine, and I cannot speak to using it on any other device.
For how long have I used the solution?
I have been using Precisely Assure MIMIX for 15 years.
What do I think about the stability of the solution?
Precisely Assure MIMIX is absolutely stable without a shadow of a doubt; even during the update process, I downloaded the update, stopped the product, installed the update, and it automatically did it. You could watch it; it was very thorough, simple, efficient, and stable, and I never had an issue with the product's stability.
What do I think about the scalability of the solution?
Precisely Assure MIMIX handles growth very; we bought another company and had to add that company into the mirroring process, and it was very simple to set up. Getting them going involved a save and then a restore, and with the proper bandwidth over the internet, we could and I believe did that over the T1 line to our disaster recovery box, making the process very easy.
How are customer service and support?
The customer support for Precisely Assure MIMIX was good; in the beginning, it was a little shaky, taking a while to respond and resolve issues. But over the years, their customer support became very advanced, with quicker responses, better responses, and simpler resolutions, improving significantly over time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I did not previously use a different solution; we searched out and looked at several different solutions, but Precisely Assure MIMIX was the one that we preferred over the others.
What was our ROI?
I have seen a return on investment with Precisely Assure MIMIX; you definitely have money savings because the savings are realized during downtime. If you have to be down for five or 10 hours overnight, you are talking hundreds or even thousands of dollars in lost production, and not being able to ship products or bill customers, so the return on investment comes from getting back online, back in business, and back to production within a matter of minutes.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Precisely Assure MIMIX is that the pricing was a little steep; I believe it could have been lower, but for what I received as far as the service, the price is pretty close. I don't remember there being any specific setup cost, just the initial cost, and the monthly maintenance fee was a little steep because if you didn't use the product a couple of times a year and didn't call maintenance or use support, it's unclear why you would need a steep maintenance cost.
Which other solutions did I evaluate?
Before choosing Precisely Assure MIMIX, we evaluated other options, including IBM, which was not as far along in the process and didn't have the visibility that Precisely did, so we went with Precisely instead.
What other advice do I have?
My advice to others looking into using Precisely Assure MIMIX is to give it a chance; it works, is efficient, and makes your backup system a production system in a matter of minutes. You have to ensure that you test and do role swaps regularly to prepare yourself effectively.
My additional thoughts about Precisely Assure MIMIX before we wrap up are that it is a product that will work for you. You have to get a system in place, dot all the i's, and cross all the t's, but Precisely just works.
I rate Precisely Assure MIMIX 9 out of 10.
Which deployment model are you using for this solution?
A decently stable tool that ensures a high return on investment for its users
What is our primary use case?
I use the solution in my company since it offers more flexibility compared to other software that I have worked with, including IBM I Cluster technology, Precisely OMS/ODS, and a little bit at the base level of MIMIXOWN. Precisely Assure MIMIX is a very old tool that I have used several times, and because of that, I feel comfortable using it.
For those companies looking into the products available in the market, I would say that nothing comes close to Precisely Assure MIMIX in terms of the functionalities and the area of usage that the tool provides.
What is most valuable?
The most valuable features of the solution are auditing and object replication. The tool takes care of the recovery part by allowing our company to use its auto-recovery features.
What needs improvement?
The high cost of the product is an area of concern where improvements are required.
The cost of the product should be reduced a little bit, especially compared to the products offered by the other vendors or competitors in the market.
For how long have I used the solution?
I have been using Precisely Assure MIMIX for fifteen years. I use Precisely Assure MIMIX V10.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
How are customer service and support?
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with IBM I Cluster technology, Precisely OMS/ODS, and DataMirror in some of my previous organizations. My current organization started off with DataMirror and then switched to Precisely Assure MIMIX later.
How was the initial setup?
The product's initial setup phase was straightforward and simple.
The solution is deployed on an on-premises model. 
What was our ROI?
I have seen a return on investment from the use of the solution in my company, especially in terms of cost, since it helps our company deal with downtime and during a disaster, the product helps us with the switchover process, owing to which such issues did not have an impact on us.
The solution helped our organization save a lot of time by ensuring that my company did not experience any downtime.
What's my experience with pricing, setup cost, and licensing?
The cost of the product is too high.
Which other solutions did I evaluate?
My current organization is evaluating options like IBM i high availability technologies.
What other advice do I have?
Precisely Assure MIMIX has improved our organization's disaster recovery efforts since my company has multiple LPARs. Precisely Assure MIMIX has around 45 LPARs for the database recovery, and I have one site-to-site replication for one of the servers in our environment, which is really good.
The failover process of Precisely Assure MIMIX has enhanced our company's business continuity planning, considering that we have been testing the failover test area once a year and found out that the area revolving around recovery is good.
When I was having a discussion on one of the online forums meant for Precisely Assure MIMIX around five years ago, which was even before the LAKEVIEW stuff was introduced by Precisely. Through the online forum, the team of Precisely Assure MIMIX helped my company deal with the area related to ServiceNow integration.
I have never faced a scenario where Precisely Assure MIMIX prevented data loss during an unexpected outage in our company.
I would ask those who plan to use the product to evaluate their own environment before purchasing Precisely Assure MIMIX.
I rate the overall tool a nine out of ten.