Sold by: Elyxia Global Limited
Deployed on AWS
AWS Free Tier
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience.
Overview
Elyxia Global Limited offers a comprehensive solution with its pre-configured and hardened OsTicket image on Alma Linux, a reliable alternative to CentOS. This ready-to-run package includes a repackaged open-source software product, with any additional charges clearly specified in the pricing information section, ensuring a fully configured stack for your convenience.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience. It seamlessly integrates inquiries created via email, phone and web-based and API into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Pre-bundled with this AMI: OsTicket 1.18, AlmaLinux 9, MariaDB 10.5, PHP 8.2, Web Server Apache, Firewalld: Linux Firewall Management Tool Cockpit: Modern File/Server Manager
Disclaimer: The respective trademarks mentioned in the offering are owned by the respective companies. We do not provide the commercial license of any of these products. Many of the products have a free, demo or open source license as applicable. Elyxia Global Limited provides image related support and plugin development, drop us an email support@elyxia.uk .
Highlights
- **Effortless Ticketing:** Create, track, and prioritize support tickets with ease. OsTicket offers a user-friendly ticket submission process for customers and comprehensive ticket management for your team.
- **Automation and Workflow:** Automate repetitive tasks with customizable workflows. Assign tickets to the right agents, set up auto-responses, and streamline your support processes.
- **Multichannel Support:** Provide support across various communication channels, including email, web forms, and phone. Centralize all interactions in one platform for a cohesive support experience.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Rhel Alma Linux 9
Deployed on AWS
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t3.small Recommended | $0.02 |
t3.micro AWS Free Tier | $0.02 |
t2.micro AWS Free Tier | $0.02 |
c3.2xlarge | $0.02 |
d2.4xlarge | $0.02 |
i3.large | $0.02 |
t2.small | $0.02 |
i3.8xlarge | $0.02 |
inf1.2xlarge | $0.02 |
m5d.24xlarge | $0.02 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Release Notes for OSTicket What is New:
- Upgraded to OSTicket 1.18.2: Seamlessly upgraded to the latest stable OSTicket 1.18.2, ensuring compatibility with the latest features and security enhancements.
- MariaDB Upgraded to 11.5: Updated to the latest MariaDB version for improved performance, enhanced scalability, and advanced database functionalities.
- Alma Linux Updates: AlmaLinux has been updated to the latest version with all critical patches applied, ensuring a stable and secure environment.
- Security Patch Updates: Addressed latest CVE reported risks to enhance security and mitigate potential vulnerabilities.
- Performance Optimizations: Optimized performance to ensure faster execution and resource efficiency.
- Package Updates: All packages have been updated to the most recent stable versions, ensuring improved compatibility and reliability.
- Bug Fixes: Addressed user-reported issues to improve usability and reliability.
For more details on this release, please visit our official release notes page, OsTicket - https://assist.elyxia.uk/docs/osticket/release-notes/
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/osticket/one-click-installation/
Additional details
Usage instructions
For a seamless setup experience, check out our One-Click Installation Guide at https://assist.elyxia.uk/docs/osticket/one-click-installation/ This step-by-step guide simplifies the initialization process, ensuring you get your instance up and running in no time!
Resources
Vendor resources
Support
Vendor support
OsTicket Community Support: https://forum.osticket.com/ For specialized AMI-related assistance and custom development, connect with us at https://www.elyxia.uk/online-help or reach out via email at support@elyxia.uk .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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