MaintainX

What do you like best about the product?

MaintainX is a modern product that delivers something much closer to a viable experience than anything else on the market for a CMMS at the moment. They are also actively working to improve the platform and push frequent updates without causing much contention. However, like many companies this size, they do struggle with internal communication. For example, customer service reps will often be surprised to see updates in real time with end users on a call, and the enhancement and feedback cycle is often ad hoc.

Implementation is simple and they provide excellent support/flexibility through the process. Integrations are also readily available, but can be time-consuming/expensive to maintain.

What do you dislike about the product?

The biggest negatives about MaintainX are on the personnel training and industry specialization side. They lack appropriate internal project management/oversight - through the Sales process in particular - but really across the board. The brightest point is that ongoing support staff, who are very responsive and helpful, but ultimately tend to lack real, down-to-earth understanding of the end user groups they support and struggle to make those connections over time since they are not given planned, consistent opportunities for real-world experience. I hope they will grow here in the future.

By far the most negative experiences, however, are with the Sales team, and I would caution heavily to set clear expectations with any engagement. Related to their internal communication issues, they do not seem to have a wholistic awareness of their internal dependencies and will consistently promise things that they cannot deliver and then pass you to the implementation and ongoing support teams to resolve as best they can. I do think that this is the best product on the market right now, but this is a sore spot that needs serious improvement.

What problems is the product solving and how is that benefiting you?

Asset Management, enterprise fiscal oversight, work order management, general maintenance modernization.

What do you like best about the product?

The MaintainX mobile App is the best I have seen for field and technician use. The implementation process was painless and the team was extremely responsive to our requests.

What do you dislike about the product?

I wish it had an auto integration with NetSuite already in production vs in development.

What problems is the product solving and how is that benefiting you?

MaintainX enables our entire service team across two countries to have a consolidated view of inventory, asset health, and service workflows across the organization. This consolidation supports real-time, data-driven decision-making and helps keep everyone aligned.

What do you like best about the product?

MaintainX is going to be very helpful for us when we need to pull reports, keep our spending under control, and stay on top of equipment tracking and maintenance.

What do you dislike about the product?

It feels like a lot at first, but once you start using it more and get comfortable with it, it becomes much easier to use.

What problems is the product solving and how is that benefiting you?

We haven’t had the chance to use it to its full potential yet, but we’re looking forward to putting it to work and seeing the benefits.

What do you like best about the product?

I have used various CMMS solutions continually since 1994. MaintainX surprised and delighted me with its ease of use. The import and export utilities allowed us to compile and organize a massive amount of data, including hundreds of PM work orders, and then go live within a couple of days.

The AI integration for creating procedures is absolutely next level! This innovation removes a major hurdle to implementation by cutting down the time that we would have spent transcribing tasks from all of the various manuals. It is a direct money saver.

What do you dislike about the product?

There is nothing that I dislike. In the UI, there are a few things that take getting used to with regard to where features are located. Like having Exports in Reports and also in Settings - General, had me toggling a bit to find what I needed. Minor issue.

What problems is the product solving and how is that benefiting you?

We have two facilities that are purely reactive maintenance, except for contractor services. In addition to collecting data and driving proactive maintenance work, MaintainX is helping us establish good maintenance management practices. As well as work orders, it has allowed us to establish an indirect supply procurement process, MRO inventories, and a major asset inventory for more detailed depreciation/valuation. It will also help us establish a technical library to get information into the hands of those who need it faster.

What do you like best about the product?

MaintainX is a very simple to use software flatform. This was very easy to implement at our company. The customer support service is above and beyond expectation. They have innovated their CMMS system to fit our global needs as a customer. They continue to make changes as we develop this software into our system. We continue to use this on a daily basis globally. Integrating this CMMS system has become a focal point in our goals for this year.

What do you dislike about the product?

I do not have any current complaints. I feel this has truly been the easiest software I have used.

What problems is the product solving and how is that benefiting you?

This has improved the way we look at improving asset health. We can move from preventative maintenance to predictive maintenance. We can also develop strategies to reduce down time.