MaintainX

What do you like best about the product?

MaintainX is easy to use for the Techs and Maintenance Managers. The administration is straightforward and allows SME in the Maintenance department do nearly everything without the need for IT support. The API makes integration and customization very easy. The support and implementation teams are fantastic. This has been one of the easiest software to implement, and the feedback has been nothing but positive.

What do you dislike about the product?

I'd have to be very nit picky to find something bad to say. The PO PDF customization is a little lacking if you want full control of what it looks like. The only other thing is tracking confirmed received dates by part line item in POs.

What problems is the product solving and how is that benefiting you?

MaintainX is giving the maintenance teams across our 5 companies a powerful yet simple EAM/CMMS. The data is easily reported on for the site and organizational level. MaintainX will continue to get better the more we use it for historical solutions, documentation centralization and foundational maintenance data. We had 3 different EAM/CMMS systems before bringing MaintainX and no of the site were able to track things easly and getting a companywide view was nearly impossible. MaintainX solves those issues without creating a heavy lift for integration across the companies which is critical to the business as a whole.

What do you like best about the product?

Extremely user-friendly thanks to intuitive UI and mobile-first methodology. The desktop app is also extremely powerful and the reporting features are outstanding. The AI features make maintenance work super easy and less of a chore.

Integrations with IoT sensors and condition monitoring looks easy-to-use and setup, without the need for expensive consultants.

The performance is blazing-fast, thanks to being cloud-based rather than locally hosted like other CMMS we have used in the past.

The pricing is competitive for the features offered, and I would pick MaintainX over any other CMMS any day (I've had my experience).

Support and onboarding was outstanding and still continues to this day. The almost-instant responses from MaintainX helpdesk cannot be beaten.

What do you dislike about the product?

I don't dislike anything about MaintainX. As it is with any CMMS, the only challenge is the quality of data people put into it.

What problems is the product solving and how is that benefiting you?

MaintainX has solved PM generation, technician availability, KPI reporting, reliability issues when compared with other CMMS, and the obstacle of using mobile-capable CMMS.

What do you like best about the product?

It's simple to use and the support staff is great

What do you dislike about the product?

The recurring PM's populate immediately after they are completed instead of the next day. This can be confusing if people aren't paying close attention to the details.

What problems is the product solving and how is that benefiting you?

It's helping stay on top of our preventative maintenance and making us more efficient at our jobs.

What do you like best about the product?

It’s extremely easy to use, very intuitive, and has a great design.

What do you dislike about the product?

The only thing I don’t like is that requesters have pretty limited interaction with the app.

What problems is the product solving and how is that benefiting you?

We now have much better tracking of our equipment data.

What do you like best about the product?

Very useful for our on-the-ground real estate team that utilizes MaintainX for all work orders and requests that come through on a consistent basis

What do you dislike about the product?

There are no dislikes that we've heard from the team thus far

What problems is the product solving and how is that benefiting you?

It's helping us solve streamlined organization for work order and daily maintenance requests

What do you like best about the product?

User friendly and easy to update. Saves time in moving from tracking maintenance previously through google sheets. Keeps everyone informed in one central space and allows us to track our assets and work orders efficiently.

What do you dislike about the product?

Have not found anything that I dont like about it

What problems is the product solving and how is that benefiting you?

Making it easy for our managers to quickly report issues and for us to easily see, address and track them.

What do you like best about the product?

It enables us to keep track of our reactive maintenance and is now helping in other ways. There is a good level of fluidity in being able to find what you need.

What do you dislike about the product?

Sometimes it could go one step further. Pull through of data to central space, ability to customise a tad more in terms of process if needed for eg.

What problems is the product solving and how is that benefiting you?

We can now make better decisions, improve audit trail and have greater visibility for the team.

What do you like best about the product?

I like being able to track all my assets and maintenance in real time, which makes it much easier to stay on top of everything.

What do you dislike about the product?

Nothing yet—I need a bit more time to see if there’s anything that could be improved or done better.

What problems is the product solving and how is that benefiting you?

This has been helping us get more preventative maintenance done, rather than constantly relying on reactive maintenance.

What do you like best about the product?

Being able to track all our work and using the data to build better efficiency with our maintenance, inventory, and operations. The team at MaintainX such as Nick Sinopoli and Jessica Rich who are very friendly and helpful.

What do you dislike about the product?

I would like to have more customizable reminders/alerts for work orders that could be sent to my phone before something becomes overdue. Having to open MaintainX on my phone/computer in order to manually see what is due for the day is not always practicable to start each day depending on what is going on upon the start of work such as if there is a machine that needs immediate repairs from a breakdown that potentially happened on nightshift or other things that keep me away from my office for a chunk of time. The current email alerts only offer the ability to notify after something is overdue. If there was an option to turn on reminder emails or ideally texts that would say "this thing is due today" it would allow me to make sure I'm never forgetting things that could pop up as needing to be done on that day only to find out later when I finally have a chance to log in to my MaintainX account on a device and manually check for updates. Honestly if there were some simple options to set reminders at custom intervals ahead of time that would be great. maybe some things I would just want a reminder that it is due the same day but other times I could see where I might want 24 or 48 or 72 hours of heads up reminders just to get it in my head as pending when there are many things I'm trying to keep tabs on in my mind each day as a maintenance supervisor type role that also is working in the field actually physically doing most of the repairs and maintenance.

What problems is the product solving and how is that benefiting you?

tracking our maintenance and inventory of parts and helping us compile data to make things more efficient

What do you like best about the product?

What I like best about MaintainX is its ease of use. The mobile platform makes it simple for technicians to complete work orders and PMs in real time, while providing clear visibility into equipment history, downtime, and maintenance performance.

What do you dislike about the product?

While MaintainX is very easy to use, I would like to see more advanced preventive maintenance scheduling options, improved downtime analytics, and greater reporting customization. Some key maintenance and reliability metrics still require exporting data to Excel for deeper analysis

What problems is the product solving and how is that benefiting you?

MaintainX helps us ensure critical equipment receives the right preventive maintenance at the right time. It provides a centralized system for PMs, repairs, spare parts, and asset history, allowing us to improve equipment reliability, reduce downtime, and better prioritize maintenance resources.