MaintainX

What do you like best about the product?

The procedures and how they appear on the work orders. My customers love them

What do you dislike about the product?

Difficult and time consuming to enter parts and add mark ups

What problems is the product solving and how is that benefiting you?

Work order tracking
Parts billing to the right work order
Giving customers a detailed review of the procedures

What do you like best about the product?

What is the best about MaintainX is how easy is to use it

What do you dislike about the product?

Small changes I would like to have but they are available in different plans

What problems is the product solving and how is that benefiting you?

Of all apps I’m aware if this one was the most efficient

What do you like best about the product?

MaintainX support made it easy to integrate with our existing systems. They’ve also been a strong thought partner throughout the projects we’re implementing, helping us move forward with clarity and confidence.

What do you dislike about the product?

I wish they had an integration with Claude AI!

What problems is the product solving and how is that benefiting you?

It helps us centralize work orders and provides reporting that we didn’t have in the past.

What do you like best about the product?

Have better control of maintenance work and parts.

What do you dislike about the product?

Sometimes the application fails, but even so, technical support is available to help you with any issue and guide you until it's resolved.

What problems is the product solving and how is that benefiting you?

the greater control of the company and helps us to have reports of everything we manage

What do you like best about the product?

MaintainX has revolutionised our workplace maintenance management. We can easily create work orders, link them to the right assets and locations, and assign them to the relevant technician to resolve the issue. It also gives us a clear, demonstrable history of all work carried out on every piece of equipment across our site. The different user tiers mean we can customise who sees what information, which helps keep processes efficient and well controlled.

I don’t recall the system ever having any downtime during work hours, so we can rely on it when we need it most. Processing speed is fast as well, which really helps—especially when uploading images quickly.

Overall, between the effective system and the brilliant ongoing support from our account manager, it feels like great value all around.

What do you dislike about the product?

At this stage, I have very few frustrations with MaintainX.

What problems is the product solving and how is that benefiting you?

Before using MaintainX, we tracked our reactive maintenance on a whiteboard. That left us with very little detail on what actually needed doing, no image evidence to support the request, and no reliable way to assign the job—especially if the right person didn’t see the board.

Now that we have MaintainX, we can create work orders and assign them on the go, and we use the comment feature to discuss the specifics as we go.

The CoPilot AI integration has also helped team members interact and find solutions to problems without having to sift through an entire manual themselves.

Overall, we’re saving hours of admin time every week.

What do you like best about the product?

I like that MaintainX can be customized to support a wide range of needs. I’ve found several ways to adapt it to fit my operation and workflows. While it’s not perfect, I don’t think I could have designed a tool that works better for such a broad range of operational processes.

What do you dislike about the product?

1. It doesn’t have tools properly worked into a structured maintenance workflow. Tools aren’t exactly parts, and most tools aren’t valuable enough to be treated as assets.
2. There’s no routing or map function. While not every job needs it, many maintenance operations involve sending someone from one location to another to complete the work.

What problems is the product solving and how is that benefiting you?

We use it to track work, manage inventory, centralize communications, improve our process flow, and keep an eye on costs.

MaintainX helps solve the disorder of having to do things in multiple places, especially when everything is operations-focused.

What do you like best about the product?

Price was a deciding factor, and it’s critical for ROI. Support and onboarding were also key, and they made implementation seamless. Maintain X has been critical for organizing our maintenance flow and keeping things structured.

What do you dislike about the product?

Since this is our company’s first time implementing a CMMS, we haven’t identified any downsides yet.

What problems is the product solving and how is that benefiting you?

Organizing maintenance tasks and prioritizing them gives us better visibility.

What do you like best about the product?

Adaptability to the software for my company.

What do you dislike about the product?

Maintain x does not have a CRM format or add on format

What problems is the product solving and how is that benefiting you?

Maintain X is solving the dis order we had with our work orders along with inventory management.

What do you like best about the product?

The inspection forms can be created in a variety of ways - from existing templates to custom designed from scratch. Customer design is highly intuitive and flexible. I've examined other inspection tools - nothing comes close to the ease of use of MaintainX!
Customer service is fantastic and highly accessible. A friendly and highly competent support team (not bots!) is available 24/7 via chat. For conceptual or setup, best practices, an account manager is eager to assist.

What do you dislike about the product?

No downsides - for service providers, the platform had not had a true "customer" module, but that feature has been recently introduced. MaintainX are continuing to develop the platform and are very responsive to user feedback.

What problems is the product solving and how is that benefiting you?

MaintainX has provided us with the ability to complete a range of inspections and better document our processes and customer equipment. It has been a game changer for us!

What do you like best about the product?

The ai function when making templates or procedures

What do you dislike about the product?

Users that dont put in the correct information so maintain X cant display it correct

What problems is the product solving and how is that benefiting you?

Logging time and parts on job orders

Showing stock levels

Making graphs on meters showing the input from users