MaintainX
MaintainX, Inc.Reviews from AWS customer
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Fantastic Mobile App That Empowers Our Techs
What do you like best about the product?
The mobile application is fantastic for our techs.
What do you dislike about the product?
The reporting appears to be a little clunky.
What problems is the product solving and how is that benefiting you?
When an inspection on an asset fails, we use CoPilot to assist in error codes, questions about the equipment, etc. The time it saves is incredible.
Exceptional Support and Seamless Implementation with MaintainX
What do you like best about the product?
Getting started with MaintainX was straightforward, thanks to outstanding implementation support that was both personalized and highly knowledgeable. The ongoing assistance from our Account Managers and Client Success Managers has been equally impressive. Throughout our experience, we've consistently felt backed by a dedicated team committed to helping us achieve our objectives. The thoughtfully designed mobile app enhances accessibility and is well-suited for use on the production floor. The time between identifying an issue and resolving it has decreased, and the tracking and accountability features offered by MaintainX have proven to be extremely valuable. MaintainX is enabling us to become more organized and shift our focus from reactive problem-solving to more preventative and predictive maintenance.
What do you dislike about the product?
Overall, adoption has gone well, but the system does not stop experienced managers from reverting to their familiar routines and attempting to adapt the system to old habits. As a result, we are still just beginning to explore the full potential of what MaintainX can offer us. While MaintainX makes it easy to get started quickly and allows you to expand the system over time, it does require additional effort and commitment to move beyond the initial setup and data entry in order to truly refine and improve its use. The pricing structure is also somewhat cumbersome in an ever changing work environment.
What problems is the product solving and how is that benefiting you?
MaintainX has helped us bring order and consistency to our maintenance programs across multiple states. It has enabled us to better organize and direct our after-hours maintenance staff, streamline the creation of preventive maintenance tasks, and decrease the frequency of urgent, reactive repairs. Additionally, we now have access to data that was previously unavailable, allowing us to measure downtime issues and monitor asset health more effectively. This information is proving invaluable for justifying smarter spending decisions and clearly demonstrating improvements in uptime.
Great for Maintenance Scheduling, But Needs Better System Integration
What do you like best about the product?
Preventative Maintenance Scheduling, Cost Log
What do you dislike about the product?
Doesn't tie to our other operating systems.
What problems is the product solving and how is that benefiting you?
Keeping on track with PM's
Intuitive and useful tool for tracking with KPIs
What do you like best about the product?
It is a very intuitive tool, which facilitates learning. Additionally, it allows measuring information by area through KPIs, which is very useful for monitoring and analysis.
What do you dislike about the product?
So far I am satisfied and there is nothing that I don't like.
What problems is the product solving and how is that benefiting you?
Performing preventive maintenance on assets ensures that they are always kept in good condition and order, which helps to avoid economic losses in case of failures or stoppages in the line.
Simple, Intuitive, and Excellent Customer Service
What do you like best about the product?
MaintainX is simple and straightforward to use. It has been easy to adjust and allows for metric visibility on machine operation. Working with our techs has been straightforward and customer service is responsive.
What do you dislike about the product?
No major downsides noted thus far. I myself have a lot more to get into to get deeper into capability.
What problems is the product solving and how is that benefiting you?
MaintainX is working to become our hub for managing maintenance and work orders across facilities.
It allows each plant to customize and implement while still living within the same framework company wide.
It allows each plant to customize and implement while still living within the same framework company wide.
Effortless Mobile Experience Makes Workflows a Breeze
What do you like best about the product?
I like the ease of use, especially with the mobile app when on the go.
What do you dislike about the product?
The only minor issue I've had with MaintainX is that when closing out work, I have to navigate to a different section to do things like add time. I would prefer if all these options were available on the main screen, so I wouldn't need to leave it.
What problems is the product solving and how is that benefiting you?
MaintainX simplifies tracking equipment downtime, making it straightforward to monitor when machines are out of service. It also provides helpful insight into when a piece of equipment might need to be replaced soon due to recurring failures.
Access Anywhere with Seamless App Experience
What do you like best about the product?
What works for me is the apps so I see what is going on anywhere
What do you dislike about the product?
Not having full acces to parts for everyone
What problems is the product solving and how is that benefiting you?
Getting the system up and running with the weekly calls
Eliminates Paperwork and Simplifies Tasks Effortlessly
What do you like best about the product?
I like that there isn’t as much physical paperwork, it does the memorizing for me
What do you dislike about the product?
Nothing, still learning how to use it and it’s been extremely helpful. Wouldnt mind the ability to use longer decimal points for unit costs
What problems is the product solving and how is that benefiting you?
Lack of physical paperwork that helps keep up with what’s happening on an organized way
Simplifies Business and Reporting Effortlessly
What do you like best about the product?
It has made business easier as well as reporting.
What do you dislike about the product?
Only complaint is the decimal numbers for parts.
What problems is the product solving and how is that benefiting you?
Has already done wonders for my entire facility needs .
Exceptional Support and Effortless Transition
What do you like best about the product?
Superior user experience.
Timely and comprehensive technical support.
Friendly and knowledgeable account support personnel.
Ease of transition from our former CMMS system.
Timely and comprehensive technical support.
Friendly and knowledgeable account support personnel.
Ease of transition from our former CMMS system.
What do you dislike about the product?
Custom fields aren't exportable and aren't available across modules.
What problems is the product solving and how is that benefiting you?
Export and reporting of data.
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