MaintainX
MaintainX, Inc.Reviews from AWS customer
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Simplifying Maintenance with Speed and Flexibility
What do you like best about the product?
What I like most is how fast and flexible it is—everything is cloud-based, so I can access work orders and asset details from anywhere, whether I’m in the office or out in the field. The interface is quite intuitive, and the learning curve hasn't been difficult. It’s not just about speed; it’s about adaptability. The support system is excellent. I may make a few mistakes getting my head around concepts and processes, but the help system is good.
What do you dislike about the product?
Work orders in calendar view don't align with my own logic. I would rather it appear on start date, not end date
What problems is the product solving and how is that benefiting you?
The solar farm industry from an asset perspective is an exceptionally large and repetitive structured system. The ability to form a hierarchical tree system and replicate it with mild modifications 30 times, based on locational divisions and site naming conventions has helped emulate the real-world assets well. This arrangement makes finding, querying, and assigning work to the right assets a breeze. Also enables generation of reports for Asset management companies and owners, seeking evidence of our company's effort to operate and maintain the solar farm correctly.
Excellent interface. New features added quickly. Responsive to feedback.
What do you like best about the product?
Interface is extremely user friendly. Work orders and Assets views self-explanatory. Customer support is great.
What do you dislike about the product?
documentation management, multi-org management e.g. resource planning
What problems is the product solving and how is that benefiting you?
Plan and track maintenance activities, with direct ties to individual assets.
User Friendly
What do you like best about the product?
User friendly. Easy software. MaintainX takes on the majority of the data input, making implementation a breeze for the end user! Customer support throughout the process has been wonderful.
What do you dislike about the product?
Have not come across anything I dislike.
What problems is the product solving and how is that benefiting you?
We were using a spreadsheet to track everything and it required my maintenance team to be at their computer closing out work orders and creating work orders. The ease of MaintainX allows them to continue work while getting notifications. We also did not have follow up information sent to the requestors of work orders, now with maintainX, it is instant when a work order is closed out or updated.
Excellant soft ware easy to learn
What do you like best about the product?
I like the reporting and tracking and the ease of use
What do you dislike about the product?
Nothing, I like the soft ware and easy of tracking and the maintenance guys easy to pick up for them
What problems is the product solving and how is that benefiting you?
We had no soft ware so helped with preventive maintenance tracking assets etc
Very intuitive
What do you like best about the product?
The ease of use as well as its design
What do you dislike about the product?
The fact that the Parent Asset - Asset model is limited to only two layers of depth, as well as for the locations, plus the fact that the integration system with Zapier is quite limited.
What problems is the product solving and how is that benefiting you?
Real-time visibility & smooth communication
Great experience with super responsive and helpful customer service.
What do you like best about the product?
- Great customer Service
- Super adaptable and customizable to my business
- My warehouse staff only use the mobile app which is very straightforward and easy to use.
- Super adaptable and customizable to my business
- My warehouse staff only use the mobile app which is very straightforward and easy to use.
What do you dislike about the product?
We are a small business which predominantly use maintainx for food manufacturing and a little bit of wholesale.
We use it right from getting a purchase order from a customer, entering the job, all works associated with the work order. Pretty much everything apart from invoicing.
As well as using it to document all required paperwork for our food safety certificates.
I feel like with a few extra features maintainx could be alot more adaptable to the manufacturing/minor wholesale industry.
We use it right from getting a purchase order from a customer, entering the job, all works associated with the work order. Pretty much everything apart from invoicing.
As well as using it to document all required paperwork for our food safety certificates.
I feel like with a few extra features maintainx could be alot more adaptable to the manufacturing/minor wholesale industry.
What problems is the product solving and how is that benefiting you?
Maintainx has completely eliminated paper entries from our business.
We have done over 2500 work orders in 12 months, this correlates to 2500 paper entries that would have to be filed weekly, as well as being a nightmare to trace if anything was to go wrong.
We have done over 2500 work orders in 12 months, this correlates to 2500 paper entries that would have to be filed weekly, as well as being a nightmare to trace if anything was to go wrong.
Amazingly Useful Software Program
What do you like best about the product?
As part of the fleet management team for Kalos Services, we were looking for a program that would help us to better organize our fleet. Maintain X was our solution. It allows us to track our assets, create work orders for our fleet vehicles to schedule oil changes and other repairs. We can now keep much better track of the cost of the parts we are using as well as how much we are spending on maintenance per vehicle and per vendor. We can assign the different work orders to the techs together or individually, or not at all if we are just for tracking costs and it is not work for them to do, such as subletting repairs at another shop, or getting graphics put on our vehicles. It's extremely user friendly. We've also used it to create procedures for commissioning and decommissioning vehicles. Overall, our mechanics have found the software easy to use as well. Our representative for Maintain X, Cheryl, has been extremely helpful. She explains things very clearly and goes out of her way to make sure she answers any questions we have. We use this program every day, all throughout the workday. It's become an essential part of taking care of our fleet and carrying out procedures for better efficiency.
What do you dislike about the product?
It would be nice to have some kind of interface with our company emails. When I'm scheduling vehicle maintenance appointments, I'd like to be able to send out an email from the scheduled work order to the company email of the driver, his supervisor, and his dispatcher, so that they can be better notified of the appointment, possibly even a reminder sent out a half hour or so before the appointment. Another thing is when we create a work order for commissioning a new fleet vehicle, for example, we cannot add multiple vendors to the same work order and have their costs tracked separately. It's only one vendor per work order. So, the work the mechanics do needs one work order such as inspection, making sure safety supplies are stocked up, etc., but if we have graphics put on the vehicle, it needs a separate work order with the costs attached to that particular vendor.
What problems is the product solving and how is that benefiting you?
Maintain X is allowing us to track costs that were going under the radar before, giving us a more detailed view of the vehicles we have as assets, as well as trailers, and creates work orders for our mechanics so they know exactly what they need to do. It has really made my job easier by bringing order, efficiency, and harmony to my workday.
Great software
What do you like best about the product?
the ease of use for me team. the features the software gives us. Having the maintainx team do the implementation was great. The customer service is top notch.
What do you dislike about the product?
I have not found any thing i dislike about the software.
What problems is the product solving and how is that benefiting you?
The software has helped streamline the process of our inventory and pm services.
So easy to use, it could get annoying.
What do you like best about the product?
I love how easy it is to use. The teachers have found the product easy and effective that we now get job requests for easy things. However the ability to message back through the program has saved a lot of steps. :)
"My computer isn't turning on".
"Did you charge it?"
"Thanks... It's working again!"
Customer service was great, especially in implementation period.
"My computer isn't turning on".
"Did you charge it?"
"Thanks... It's working again!"
Customer service was great, especially in implementation period.
What do you dislike about the product?
With anything good, the more time you take to set up the easier it is to use, yet it still takes time.
What problems is the product solving and how is that benefiting you?
The biggest issue that we use this forms to keep track of work orders. When, importance and how often.
That also falls into asset management and asset tracking.
That also falls into asset management and asset tracking.
MX review
What do you like best about the product?
Ease of use, easy to learn. Function is good.
What do you dislike about the product?
The push for enterprise, but generally I have zero complaints
What problems is the product solving and how is that benefiting you?
It has helped removed our assets, parts and repair history from someone brain and outlook calendar to a format where everyone associated to access the information
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