MaintainX
MaintainX, Inc.Reviews from AWS customer
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User-Friendly Interface and Outstanding Support
What do you like best about the product?
Ease of use, amount of information that can be added to work orders, great customer service and staff support, easily allows assets to be tracked for issues, the interface is very user friendly, great security features that limit users. The amount of features offered are superior to our homemade CMMS system
What do you dislike about the product?
Currently the only issue is the reporting side, which I have no doubt my customer support manager, Jamie Thompson, will get sorted out. Looking into a full custom report and just having issues getting it to populate
What problems is the product solving and how is that benefiting you?
Outdated and under performing homemade CMMS system that would create more issues the more it was modified
Effortless Task Management and Seamless Crew Communication
What do you like best about the product?
I can keep tasks for various machines organized and scheduled or I can rely on completed workorders as reference for new issues. It makes communicating between 4 crews easier. Can also use short videos, pictures, schematics or other relevant files. I no longer have to store paper copies for 7 years. I often use the "convert to PDF" feature if another department needs review completed work and I like that every action and update is timestamped for transparency.
What do you dislike about the product?
I'd like to see a visual mapping function. It can be difficult to describe where a specific issue is without referring to other machines, some of which the user may be unfamiliar with in a large facility. This could be immensely useful for fire suppression systems, task lighting audits or property damage reports.
What problems is the product solving and how is that benefiting you?
With a few keystrokes I can see every workorder associated with an asset. No filing, no printing, no long term physical storage.
Effortless Maintenance Management with Outstanding Support
What do you like best about the product?
Very easy to use, very helpful customer support, organizes maintenance records for you, keeps track of maintenance parts, user friendly. AI support also helped alot with creating templates.
What do you dislike about the product?
To early to know but so far works perfectly.
What problems is the product solving and how is that benefiting you?
Helped create and document my preventative maintenance program.
Keeps track of parts inventory.
Allows me to create basic templates that I can modify to suit specific situations.
Tracks what jobs need to be finished and helps with scheduling maintenance timelines.
Keeps track of parts inventory.
Allows me to create basic templates that I can modify to suit specific situations.
Tracks what jobs need to be finished and helps with scheduling maintenance timelines.
Clear Implementation and Features That Simplify PM Tracking
What do you like best about the product?
The Implementation was clear and concise. The features of the program will make it much easier to track our PM and parts.
What do you dislike about the product?
So far I haven't food anything I idslike
What problems is the product solving and how is that benefiting you?
I use this to monitor our preventive maintenance routines and to keep an eye on how often we perform reactive maintenance.
Effortless Customization and User-Friendly Experience
What do you like best about the product?
I appreciate how easy the software is to use, as well as its flexibility to be customized according to my organization's specific requirements.
What do you dislike about the product?
So far, I have nothing negative to report. My experience with MaintainX has been excellent, and I am eager to continue using it in the future.
What problems is the product solving and how is that benefiting you?
This tool provides us with a centralized location to track work orders, helping us stay organized and making sure we can complete our tasks efficiently.
Outstanding Support and a Seamless Experience
What do you like best about the product?
They provided exceptional assistance throughout every phase, starting with our initial meeting and continuing right up to the go-live date. Thanks to their support, the whole process was much more seamless.
What do you dislike about the product?
Nothing. This is a great system with excellent people and overall outstanding support.
What problems is the product solving and how is that benefiting you?
This tool makes it simple to monitor asset performance, manage part inventory, and access all the analytical data you need in the background.
Easy to Use with Helpful Support, But Some Answers Need Follow-Up
What do you like best about the product?
I like how MaintainX is simple to use for the end user. With 5 minutes of training a new user can usually be affective at using MaintainX.
The Implementation process was pretty smooth when moving from our old system to MaintainX. The Implementation Team was very helpful and answered any questions that we had.
For the most part the Customer Support has been very good for me. When I reach out with a question, I get a fast response. The response does not always fully answer my question, but if I keep asking, I usually get what I need.
The Implementation process was pretty smooth when moving from our old system to MaintainX. The Implementation Team was very helpful and answered any questions that we had.
For the most part the Customer Support has been very good for me. When I reach out with a question, I get a fast response. The response does not always fully answer my question, but if I keep asking, I usually get what I need.
What do you dislike about the product?
It is inconvenient that you cannot received Purchase Orders on the Mobile App.
What problems is the product solving and how is that benefiting you?
Keeping parts stocked on the shelf when parts are marked "Critical" is very helpful.
Effortless Task Management and Intuitive Navigation
What do you like best about the product?
The platform is easy to navigate and feels intuitive for both technicians and managers. It helps teams remain up to date on work orders and tasks, making it simple to create, track, and complete assignments efficiently. Additionally, it maintains thorough records of equipment and maintenance history, which is very useful.
What do you dislike about the product?
The response time from customer support is rather slow, which can be frustrating. Additionally, the customization feature leaves room for improvement.
What problems is the product solving and how is that benefiting you?
It eliminates the confusion that comes with paper-based systems by enabling us to create, assign, and track work orders digitally. This not only improves accountability but also helps ensure that tasks are completed on schedule.
When it comes to communication, it streamlines interactions among team members, which reduces delays and misunderstandings. Everyone remains updated in real time, making collaboration much smoother.
For preventive maintenance, scheduling recurring tasks is straightforward, allowing us to proactively address equipment issues and minimize downtime.
When it comes to communication, it streamlines interactions among team members, which reduces delays and misunderstandings. Everyone remains updated in real time, making collaboration much smoother.
For preventive maintenance, scheduling recurring tasks is straightforward, allowing us to proactively address equipment issues and minimize downtime.
Effortless Maintenance Management with Powerful Reporting
What do you like best about the product?
It keeps all my maintenance requests organized, and the reports are extremely helpful.
What do you dislike about the product?
At times, it can be difficult to locate the specific feature you need because there are so many options available. Navigating through all the choices can be overwhelming.
What problems is the product solving and how is that benefiting you?
This tool addresses the issue of not knowing the status of our commercial real estate work orders. With real-time updates, we can stay informed, and the ability to review closed work orders—complete with pictures, receipts, and notes for the maintenance tech—is extremely helpful when following up with tenants. We are hopeful that, in the long term, we will be able to identify all recurring work orders, which should help us prepare a more accurate budget for next year and plan larger projects more effectively.
Effortless Work Order Tracking Simplifies My Workflow
What do you like best about the product?
Being able to track just my work orders makes it much easier
What do you dislike about the product?
The little bot is not helpful at all. Also, sometimes it's confusing.
What problems is the product solving and how is that benefiting you?
Tracking
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