Infor Workforce Management (WFM)

Infor Workforce Management (WFM) is an enterprise-grade workforce optimization platform that helps organizations streamline labor operations, ensure compliance, and empower frontline employees. Built for high-volume, multi-site workforces, Infor WFM automates labor planning, scheduling, and time and attendance, while enabling organizations to adapt quickly to changing business demands.

Optimize labor planning and forecasting

Infor WFM delivers powerful forecasting capabilities using AI and machine learning and adaptive algorithms to generate highly accurate labor predictions. Organizations can plan at different time scales - from minutes to years - and align staffing with business needs, patient demand, or operational peaks. Continuous performance monitoring ensures forecasts adapt to changing conditions, enabling data-driven decision-making and more strategic workforce planning.

Create fair, efficient, and compliant schedules

The scheduling capabilities enable organizations to generate optimized, rules-based schedules that incorporate union requirements, business policies, employee skills, and shift preferences. Tools such as the multi-view scheduler, shift billboard, and schedule auto-assignment reduce administrative effort and improve shift coverage. Employees can swap shifts, bid on open shifts, and manage schedules through mobile self-service, boosting engagement, satisfaction, and retention.

Streamline time and attendance

With mobile-enabled time tracking, configurable pay rules, and simplified compliance enforcement, Infor WFM eliminates payroll errors and minimizes manual work. Real-time data collection across hardware, software, and mobile devices supports accurate time capture and zero-to-gross payroll calculations. Capabilities include absence management, leave tracking, balance accruals, and retroactive pay calculations, ensuring accuracy and audit-ready reporting.

Ensure compliance across complex environments

Infor WFM helps organizations meet labor laws, fair scheduling requirements, union agreements, industry mandates, and internal policies. Configurable rules, alerts, and built-in record-keeping help reduce compliance risk while providing transparency for both employees and managers. For industries like healthcare, WFM supports advanced patient-centric staffing using EMR-integrated workload calculations to align staff with actual patient care needs.

Empower frontline employees with self-service tools

Employees gain greater control over their work lives through intuitive mobile access to schedules, time-off requests, shift trades, availability settings, and notifications. This improves flexibility and reduces no-show rates, while allowing managers to approve changes quickly from any device. The result is a more engaged and productive frontline workforce.

Industry-specific capabilities

Infor WFM supports more than 20 industries, including retail, healthcare, manufacturing, distribution, public sector, and transportation. For example, transportation organizations benefit from geo-fencing, geo-tracking, and complex pay rule management for mobile, dispersed workforces. Healthcare organizations leverage Clinical Science and Clinical Bridge to match staffing levels with real-time patient workload data with no extra input required from bedside nurses.

Enterprise-grade cloud platform

Built on Infor's Industry Cloud Platform, Infor WFM provides a secure, scalable foundation with single sign-on, governance tools, and a unified data lake. The extensible architecture enables organizations to adopt continuous innovation and integrate seamlessly with HR, payroll, and ERP systems.

Infor Workforce Management helps organizations operate with greater agility, reduce labor costs, improve compliance, and deliver a better employee experience, empowering frontline teams and enabling leaders to make smarter, data-driven workforce decisions at scale.