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    New Relic Infrastructure agent

     Info
    Sold by: New Relic 
    Deployed on AWS
    AWS Free Tier
    New Relic's official integration to set up the New Relic Infrastructure agent on new images through Amazon EC2 Image Builder.
    4.4

    Overview

    This product extends the value of New Relic and without it, this has very limited utility. New Relic has both a free tier and an enterprise tier account options available.

    This integration contains the component for Amazon's EC2 Image Builder that will allow you to install the latest New Relic Infrastructure Agent on all instances created from the applied image. This integration utilizes Amazon's Secrets Manager to pull your New Relic License Key and AccountId for the agent setup.

    Installing the New Relic agent gives you real-time visibility into your EC2 instances, and is an essential tool for monitoring, troubleshooting, and optimizing your cloud infrastructure.

    Highlights

    • Easily set up and monitor your Amazon EC2 Instances with the New Relic infrastructure agent.
    • Save time by letting this integration add the New Relic agent to new instances based on the Amazon Machine Image[AMI] created.

    Details

    Delivery method

    Supported services

    Delivery option
    IBComponentDOTitle

    Latest version

    Operating system
    Linux

    Deployed on AWS
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    Pricing

    New Relic Infrastructure agent

     Info
    This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.
    If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier  for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier  for more details.

    Vendor refund policy

    no refunds

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    IBComponentDOTitle

    Supported services:
    • Amazon EC2 Image Builder
    EC2 Image Builder Component

    EC2 Image Builder is a fully managed AWS service. It automates creation, management, and deployment of custom, secure, and up-to-date server images. After procurement, use the EC2 Image Builder console/API to include this third-party component in golden images for future EC2 instances.

    Version release notes

    Launch release for New Relic Infrastructure on EC2 Image Builder

    Additional details

    Usage instructions

    To configure the New Relic agent setup, set your license ingest key and accountID in AWS Secrets Manager, and include this component in your EC2 Image Builder configuration. You will need to ensure you have the correct permissions to pull your New Relic License key secrets from AWS Secrets Manager and Parameter Store. You'll also need to set the parameter in the component to the name of your accountId and Secret in AWS Secrets Manager.

    Support

    Vendor support

    New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source, and the New Relic Community. Learn more about these in our Finding Help Doc 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

     Info
    4.4
    558 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    42%
    44%
    11%
    2%
    1%
    0 AWS reviews
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    558 external reviews
    External reviews are from G2 .
    abhinav t.

    Unified Observability Platform That Elevates Monitoring

    Reviewed on Dec 05, 2025
    Review provided by G2
    What do you like best about the product?
    New Relic provides a truly unified observability experience by bringing APM, logs, metrics, traces, and infrastructure monitoring into a single platform.
    What do you dislike about the product?
    costs can increase rapidly as data ingestion grows, making it difficult to forecast budgets.
    What problems is the product solving and how is that benefiting you?
    New Relic helps us address the core challenges of monitoring complex, distributed applications by giving us full visibility across services, infrastructure, logs, and user experience in one place.
    nishant g.

    Comprehensive Observability and Real-Time Insights Made Easy

    Reviewed on Dec 05, 2025
    Review provided by G2
    What do you like best about the product?
    New Relic stands out for its comprehensive observability capabilities and intuitive user interface. The platform provides deep insights into application performance, infrastructure health, and user experience, all in one place. I particularly appreciate its real-time monitoring and alerting, which helps teams detect and resolve issues before they impact end users.
    What do you dislike about the product?
    While New Relic offers powerful observability features, there are a few areas that could be improved. The pricing model can become expensive for organizations with high data volumes or multiple users, as costs scale quickly with ingestion and retention. Additionally, data retention beyond the default period often incurs extra charges, which can be limiting for teams that need long-term historical analysis.
    What problems is the product solving and how is that benefiting you?
    New Relic helps solve the challenge of end-to-end visibility across complex application environments. In modern distributed systems, it’s easy for performance issues to go unnoticed until they impact users. New Relic addresses this by providing real-time monitoring, distributed tracing, and detailed error analytics, which allow us to quickly identify bottlenecks and resolve issues before they escalate.
    Nitin B.

    Reliable Observability with Deep Insights

    Reviewed on Dec 05, 2025
    Review provided by G2
    What do you like best about the product?
    New Relic’s unified observability platform is what I like most. Having application performance metrics, logs, alerts, and dashboards all in one place makes it extremely easy to identify issues quickly and understand system behavior end-to-end. The real-time insights and customizable dashboards significantly improve debugging and overall monitoring efficiency.
    What do you dislike about the product?
    The main drawback is the complexity involved in initial setup and configuration. With so many features and options, it can take time to understand the platform fully and optimize it for your environment. Additionally, some advanced capabilities feel overwhelming for new users without proper guidance
    What problems is the product solving and how is that benefiting you?
    New Relic helps us solve visibility and performance monitoring challenges across our applications and services. It consolidates metrics, logs, traces, and alerts into a single platform, which makes it much easier to pinpoint bottlenecks, diagnose production issues faster, and understand overall system health. This has significantly reduced our debugging time, improved the stability of our releases, and allowed us to be more proactive in addressing performance problems.
    Chaitragandha P.

    Comprehensive Dashboards and APM Telemetry Elevate Performance Monitoring

    Reviewed on Dec 05, 2025
    Review provided by G2
    What do you like best about the product?
    Dashboards, APM telemetry and in depth analysis of services and performance. Alerts are set up and triggering is also another good thing.
    What do you dislike about the product?
    Sometimes false alerts are triggered causing chaos.
    What problems is the product solving and how is that benefiting you?
    New Relic helps me spot performance issues quickly and understand what’s slowing things down. The benefit is smoother apps, less downtime, and more confidence that users get a reliable experience. New Relic takes the guesswork out of tracking performance by showing exactly where issues start. It helps reduce downtime, speeds up troubleshooting, and keeps customers happy with smoother experiences.
    Financial Services

    Intuitive UI and Effortless Navigation

    Reviewed on Dec 05, 2025
    Review provided by G2
    What do you like best about the product?
    Easy to understand UI. Navigation in portal is easy
    What do you dislike about the product?
    Difficulty in integrating for Windows IIS Services
    What problems is the product solving and how is that benefiting you?
    New RElic is helping check Critical application Server Utilization and take action basis suggestions. It helps to setup alerts basis threshold decide. Helping us take necessary action. We have integrated this in PWA as well to check page load time and other performance metrics
    View all reviews