New Relic Infrastructure agent

What do you like best about the product?

Easy-to-use dashboards and detailed analytics.

What do you dislike about the product?

Some advanced features take time to master

What problems is the product solving and how is that benefiting you?

New Relic helps us identify performance bottlenecks quickly, improving app stability and user experience.

What do you like best about the product?

I like that New Relic gives clear, real-time visibility into how applications perform. It helps quickly find performance issues, slow APIs, or errors with detailed metrics, logs, and traces—all in one dashboard. The APM and alerting features make it easy to monitor uptime and user experience.

What do you dislike about the product?

I dislike that New Relic’s UI and setup can be a bit complex, and it sometimes takes effort to find specific metrics or traces quickly. Also, querying data with NRQL can have a learning curve for new users.

What problems is the product solving and how is that benefiting you?

New Relic helps detect and diagnose performance issues in applications by providing real-time metrics, logs, and traces. It makes it easier to find bottlenecks, slow APIs, and errors before they affect users. This helps improve application reliability, speed, and overall user experience, while also saving time in troubleshooting and debugging.

What do you like best about the product?

What I appreciate most about New Relic is its thorough real-time monitoring, which links application performance directly to the end-user experience. This is enhanced by detailed transaction data and robust, customizable dashboards. The platform’s user-friendly setup and extensive integrations with DevOps and cloud tools make troubleshooting and root-cause analysis faster, allowing teams to optimize performance efficiently across various environments. This end-to-end visibility, from the frontend to the infrastructure, supports proactive decision-making and helps minimize downtime.

What do you dislike about the product?

A common concern with New Relic is its complex pricing model, which can lead to unexpectedly high costs as data volumes and the number of user seats grow. This complexity often makes budgeting a challenge for some teams. Additionally, the platform presents a steep learning curve and features a user interface that can feel overwhelming, particularly for newcomers or those without a technical background. The software can also be resource-intensive, with its agents sometimes consuming considerable CPU and memory, which may drive up infrastructure costs and complicate deployments in larger environments. Users have further pointed out certain limitations, such as restrictions on concurrent active sessions from different locations and, at times, slow or limited customer support—especially for smaller accounts. Taken together, these issues can create challenges in terms of usability, cost management, and operational overhead, even though New Relic offers robust capabilities.

What problems is the product solving and how is that benefiting you?

New Relic effectively addresses several key challenges in modern application and infrastructure management, and the benefits have been significant for us. One major problem it solves is the lack of real-time visibility into complex, distributed systems. With New Relic, we gain comprehensive, up-to-the-minute insights into application performance, infrastructure health, and user experience, which allows us to monitor our environment more effectively.

Troubleshooting has also become much more efficient. Previously, identifying the root causes of performance issues or outages was often time-consuming and frustrating. New Relic’s detailed transaction traces and anomaly detection tools have made this process faster and more accurate, enabling us to resolve incidents with greater confidence.

Additionally, as our infrastructure has grown, managing resources and controlling costs has become increasingly important. New Relic’s analytics and cost-control features help us optimize resource usage and keep expenditures in check.

Overall, the platform enables proactive monitoring, allowing us to catch issues before they impact users and maintain high service levels. Its unified dashboards and integrations have also improved collaboration across our teams, leading to quicker incident resolution. The actionable insights we gain from New Relic support data-driven decisions, helping us optimize performance, enhance user experience, and scale our systems more effectively.

What do you like best about the product?

Deep visibility, real time analytics, APM capabilities

What do you dislike about the product?

Nothing so far, suites best for our business requirement

What problems is the product solving and how is that benefiting you?

Its real time analytics is helping to identify the root cause of some complex problems faced in production through its log monitoring and analysis feature

What do you like best about the product?

The user interface and dashboards are intuitive, and the setup process is straightforward. The platform is responsive, with comprehensive documentation and effective monitoring features. The logging capabilities make managing tasks simpler, and there are robust integrations with various cloud providers.

What do you dislike about the product?

NRQL can be challenging for newcomers to learn. The pricing model may also be difficult to understand at first. If not configured properly, alerts have the potential to become noisy or repetitive, which can result in alert fatigue.

What problems is the product solving and how is that benefiting you?

This tool offers distributed tracing along with real-time error analytics. It helps me track issues as they occur and understand how different parts of the system interact, making it easier to identify and resolve problems quickly.