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Reviews from AWS customer

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504 reviews
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External reviews are not included in the AWS star rating for the product.


    Chetan K.

Your Go-To Tool for Bug Tracking and Monitoring and streamlining Performance Insights

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
1. Good for troubleshooting & root cause analysis. 2. Rich analytics and dashboards
What do you dislike about the product?
Some users say it can be overwhelming for beginners, especially when setting it up end to end, tuning alerts, building dashboards, etc
What problems is the product solving and how is that benefiting you?
Monitors applications, infrastructure, logs, and traces in one unified platform.

Gives end-to-end visibility — from frontend performance to backend services to databases.

Helps you quickly identify where issues originate (code, infrastructure, or external APIs).


    Purushottam s.

Front end monitoring and graphql

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient.
What do you dislike about the product?
Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays.
What problems is the product solving and how is that benefiting you?
This tool provides effective front-end monitoring, capturing JavaScript errors, AJAX requests, and web vitals. It helps me keep track of important metrics and issues that can affect user experience on the site.


    Shubham C.

Real time data provider with best quality work

  • October 13, 2025
  • Review provided by G2

What do you like best about the product?
New relic is provides real time data that important for our business purpose
What do you dislike about the product?
Cost management and sometimes its hard to get new things
What problems is the product solving and how is that benefiting you?
New relic is gives logs , java error, helps for real time data, Http response code . that important things for us.


    Financial Services

My review on New Relic

  • October 11, 2025
  • Review provided by G2

What do you like best about the product?
New Relic has a huge number of features that help with monitoring the environments.
What do you dislike about the product?
I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me.
What problems is the product solving and how is that benefiting you?
New is providing alerts for Performance/Synthetics and Errors in the logs, which enables us to quickly identify and address issues as they arise.


    Information Technology and Services

Proactive and Powerfull Monitoring Tool

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
This is a proactive and powerful platform that incorporates artificial intelligence.
What do you dislike about the product?
The cost of the solution is higher than expected.
What problems is the product solving and how is that benefiting you?
Visibility, agility, and efficiency are the key aspects I value most.


    Persi P.

Great for infra monitoring

  • September 25, 2025
  • Review provided by G2

What do you like best about the product?
new relic interface is pretty user friendly
What do you dislike about the product?
sometimes nrql its kinda difficult to understand or to create query’s
What problems is the product solving and how is that benefiting you?
we have a lot of IIS applications and we use APM to find the main bottleneck


    Devuendhu N.

New Relic : Application Monitoring Made Easy

  • September 03, 2025
  • Review provided by G2

What do you like best about the product?
The best thing about new relic is its real time monitoring and detailed analysis and alerting system which comes under a single dashboard made easy to use and reliable.
What do you dislike about the product?
For small business company the pricing is little expensive and as a beginner it is to complex and overwhelmed to handle.
What problems is the product solving and how is that benefiting you?
By using New Relic, it solves the problems like performance monitoring and error detection which helps our organization to work easily and resolve the errors more faster.


    Manish K.

Lifeline APM

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Best tool to monitor and save production environments
What do you dislike about the product?
Heap, throughput every metrics help me to take precautions to make our system up and healthy
What problems is the product solving and how is that benefiting you?
I acn check the throughput using that I cam scale up and down my resources


    Information Technology and Services

Excellent App Monitoring Tool

  • July 19, 2025
  • Review provided by G2

What do you like best about the product?
The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us.
What do you dislike about the product?
Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions.
What problems is the product solving and how is that benefiting you?
New Relic gives us excellent observability to our application and behavior. The alerting helps us ID issues as they occur and respond to them in a timely fashion.


    Chaitanya P.

Monitoring made easy

  • July 03, 2025
  • Review provided by G2

What do you like best about the product?
Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily.
What do you dislike about the product?
Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka
What problems is the product solving and how is that benefiting you?
New relic is helping us to monitor our whole infrastructure in one place which previously we were doing using splunk agents. Before, we used to find it hard to trace logs because of distributed architecture spring cloud slueth we were using now this made it centralised logging which is really helpful.