New Relic Infrastructure agent
New RelicReviews from AWS customer
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Easy-to-Use Metrics and a Clean Interface
What do you like best about the product?
I like the easy to use metrics and user interface.
What do you dislike about the product?
The costs can add up unless the project is shared across web assets which requires more configuration.
What problems is the product solving and how is that benefiting you?
Easy to use dashboard for monitoring metrics across our web properties. Also useful to trace inefficiencies or errors in our stack.
New Relic Unlocks Powerful Insights with Versatile Dashboards and Browser Monitoring
What do you like best about the product?
The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention.
What do you dislike about the product?
The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets.
What problems is the product solving and how is that benefiting you?
New Relic has addressed the issue of monitoring silos by bringing together our application, infrastructure and user experience monitoring in one place. This has allowed our team to diagnose incidents quicker, which in turn means that we can fix problems quicker, providing our users with a better product.
Clear, Fast Application Performance Visibility with New Relic
What do you like best about the product?
What I like most about New Relic is how quickly it gives clear visibility into application performance. I’ve used it to monitor Node.js and Python services, and integrating the APM agent was pretty straightforward both in regular deployments and containerized environments. The transaction traces and error insights make it easy to spot slow endpoints or bottlenecks. I also like the dashboards and alerts, which help keep track of application health without much effort. Overall, it makes debugging and performance monitoring much easier for engineering teams.
What do you dislike about the product?
One area that could be improved is the pricing model, especially as telemetry and log ingestion grow. In larger environments it can become difficult to predict costs. The UI is also very feature-rich, which is great, but it can take some time for new users to navigate and find the right views or queries. Some simpler onboarding guides or curated dashboards for common use cases would make it easier for teams getting started with the platform.
What problems is the product solving and how is that benefiting you?
New Relic helps us quickly understand what’s happening inside our applications in production. While working with Node.js and Python services, it made it much easier to identify slow endpoints, failing transactions, and database bottlenecks through APM traces. Instead of relying only on logs, we could see performance issues in real time and debug them faster. This helped reduce troubleshooting time and improved overall application reliability for our teams.
End-to-End E‑commerce Monitoring That Quickly Pinpoints Checkout Friction
What do you like best about the product?
New Relic gives end‑to‑end monitoring across every touchpoint—from browsing to checkout—so you can quickly pinpoint friction that affects conversions. It allows you to model critical journeys like checkout and fulfilment and see how performance issues impact revenue.
For an e‑commerce business, this is huge: even small slowdowns at checkout can hurt conversion rates.
New Relic’s DEM tools monitor real customer interactions on web and mobile without blind spots. It provides:
Real‑user monitoring
Synthetic checks
Session replay to view exactly what users experienced
This helps diagnose issues fast and connects frontend errors with backend causes.
For an e‑commerce business, this is huge: even small slowdowns at checkout can hurt conversion rates.
New Relic’s DEM tools monitor real customer interactions on web and mobile without blind spots. It provides:
Real‑user monitoring
Synthetic checks
Session replay to view exactly what users experienced
This helps diagnose issues fast and connects frontend errors with backend causes.
What do you dislike about the product?
New Relic can feel complex for newcomers. The platform is powerful, but understanding all its dashboards, APM details, and configuration options takes significant time.
Many reviewers note that onboarding requires a noticeable investment, especially for teams new to observability tools.
Many reviewers note that onboarding requires a noticeable investment, especially for teams new to observability tools.
What problems is the product solving and how is that benefiting you?
Lack of visibility into the customer journey
Problem:
E‑commerce teams often struggle to understand exactly where users encounter friction—slow product pages, checkout failures, or payment gateway delays.
How New Relic solves it:
New Relic provides end‑to‑end visibility of critical journeys like checkout and fulfillment, showing which technical issues directly impact revenue
Problem:
E‑commerce teams often struggle to understand exactly where users encounter friction—slow product pages, checkout failures, or payment gateway delays.
How New Relic solves it:
New Relic provides end‑to‑end visibility of critical journeys like checkout and fulfillment, showing which technical issues directly impact revenue
NewRelic Traces Make Diagnosing and Fixing Issues Fast
What do you like best about the product?
As a boots-on-the-ground feature developer, I find NewRelic very helpful for diagnosing issues, pinpointing their exact causes, and resolving them ASAP.
The application traces help you to pinpoint exactly where you need to be looking in your code, rather than fumbling around with complex logs or arcane error messages.
The application traces help you to pinpoint exactly where you need to be looking in your code, rather than fumbling around with complex logs or arcane error messages.
What do you dislike about the product?
NewRelic is a massive platform, and its interface can be a bit overwhelming. I also think the search functionality is a bit limited – you can only search on certain attributes, and sometimes they aren't what you expect.
What problems is the product solving and how is that benefiting you?
New Relic is my main tool for helping to debug production issues with our code.
Unified Observability with Effortless Setup
What do you like best about the product?
I really like the synthetic monitoring functionality within New Relic. It mimics human interactions as if a person is logging in, and we can deploy scripts that work on time windows, either from private or public locations. I also love how easy it is to set up with straightforward New Relic documentation that's in easy-to-read and understand language. This helps a lot with installing agents for our applications and integrating with Azure workloads, making it really seamless to get data from Azure into New Relic. Moreover, New Relic is a unified observability solution that shows me every small detail about my application, from memory usage to throughput and response times, giving all the insights and metrics I need.
What do you dislike about the product?
Not really anything that I dislike about NR, it really does it's job very impressively.
What problems is the product solving and how is that benefiting you?
New Relic solves every problem related to understanding what my applications are facing or will face. It shows small details like memory usage, throughput, and API response times, providing unified observability and insights into application metrics. It really helps our team as well we have created custom dashboards for our team using NRQL queries and it really helps my team to get insights.
Effortless Setup and User-Friendly Experience
What do you like best about the product?
new relic has ease of use and implementation
What do you dislike about the product?
The main downside is the pricing and cost predictability. As data ingestion grows, especially with logs and custom metrics, costs can increase quickly and are not always easy to forecast.
What problems is the product solving and how is that benefiting you?
New Relic helps us solve the problem of limited visibility across distributed systems. Earlier, we had to rely on multiple tools to understand application performance, infrastructure health, and logs, which made troubleshooting slow and reactive.
All-in-One Monitoring Powerhouse with Deep Insights
What do you like best about the product?
I like New Relic's ability to bring everything into one unified observability platform with real-time dashboards, distributed tracing, and seamless integration. It helps our DevOps team detect anomalies early and reduce downtime. The customizable and intuitive dashboards make it easier to stay ahead of issues. We also benefit from the improved visibility across our application and infrastructure, stronger distributed tracing, and deep insights that enhance collaboration between teams. Integration with tools like Slack and AWS makes monitoring seamless and quickly becomes a part of our daily workflow. I appreciate the straightforward initial setup, supported by clear documentation that allows for smooth integration.
What do you dislike about the product?
New Relic is great overall, but the pricing can get expensive as usage grows, and the interface can feel overwhelming at first with its many features. Some advanced tools like NRQL queries have a steep learning curve, and occasional delays in data updates mean monitoring isn't always perfectly real-time.
What problems is the product solving and how is that benefiting you?
We use New Relic to monitor cloud-based services and performance, detect anomalies early, and reduce downtime. It improves performance visibility, helps track application health, reduces resolution time, and offers customizable dashboards and alerts for proactive issue management.
Powerful APM Tool with Exceptional UI and Dashboard Features
What do you like best about the product?
I really loved the UI and enhanced UI capabilities. Like i can get all infra related dashboards, logs, metrics, traces. A very powerful APM tool and specially the NRQL
What do you dislike about the product?
As a new user sometime it gets difficult to get adjusted because of so much features. Learning NRQL take some time. But since AI is booming that issue is also getting eliminated
What problems is the product solving and how is that benefiting you?
It really does help me track down the issues of my AWS services and my domain related hits.
Outstanding Full-Stack Monitoring
What do you like best about the product?
What I like best about New Relic is the complete end to end visibility it provides. It shows exactly how both the front end and backend programming, and the detailed insights like transaction traces, slow API breakdowns, and real user browser monitoring make identifying and fixing issues faster.
What do you dislike about the product?
What I dislike about New Relic is that the platform can feel overwhelming at first
because of the many features and dashboards. Some integrations require extra setup effort, and navigating logs, metrics, and traces is not always as smooth as it could be. And also the cost can increase quickly as data volume grows
because of the many features and dashboards. Some integrations require extra setup effort, and navigating logs, metrics, and traces is not always as smooth as it could be. And also the cost can increase quickly as data volume grows
What problems is the product solving and how is that benefiting you?
New Relic helps me quickly identify performance bottlenecks across both the front end and backend. It pinpoints slow Apis, heavy database queries, JavaScript errors and real user experience issues. This end to end visibility reduces debugging time, improves application reliability, and allows us to proactively address problems before they impact users.
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