D3Clarity Bilingual Agentic Voice AI for Amazon Connect Customer

Turn customer conversations into completed tasks. D3Clarity's Bilingual Agentic Voice AI implementation brings action-oriented voice agents to Amazon Connect Customer for inbound service and outbound engagement. Customers get a natural conversation in their preferred supported language, with bilingual experiences designed around your audience and workflows. Agents combine relevant knowledge with access to approved business tools so they can understand a request, determine the next step, and execute an authorized workflow. An appointment inquiry can become a confirmed booking, an account question can become a completed update, and a service call can become a documented request with a clear next step.

• Inbound voice agents: Verify identity, retrieve account information, schedule or reschedule appointments, update records, and create service cases through configured integrations
• Outbound voice agents: Confirm appointments, follow up on open requests, collect missing information, and help customers complete the next step during the call
• Bilingual voice configuration: Natural conversations in each customer's preferred supported language, designed around your audience and workflows
• Controlled actions: Defined permissions, customer confirmations, and exception handling for every workflow
• Human transfer: Handoff to human agents with relevant context when needed
• Business-system integration: Agents connect to your approved tools so conversations end in completed tasks
• AI Agent Performance Dashboard: Measures defined around your priorities, such as task completion, transfers, call outcomes, and language-specific performance
• End-to-end delivery: Discovery, conversation and workflow design, integration, testing, administrator training, and production deployment support

D3Clarity delivers voice AI implementations across scenarios including:

• AI scheduling: A caller requests an appointment. The voice agent verifies identity, checks availability in your booking system, confirms the date and time with the caller, and writes the confirmed appointment back to the system - all in the caller's preferred supported language. Outbound agents then confirm upcoming appointments, reschedule when needed, and recall no-shows.
• Compliant AI payment outreach and collections: An outbound voice agent contacts customers with outstanding balances, verifies identity, communicates balance details, and facilitates next steps - all within configured compliance guardrails.
• AI lead activation: An outbound agent reaches leads on their preferred channel, qualifies interest, captures consent, and delivers a warm handoff to your sales team with full context.
• Routine support automation: Inbound voice agents resolve common chat, voice, and SMS requests - such as account updates, status inquiries, and case creation - and escalate complex cases to human agents with relevant context.

• Fewer repeat calls and less manual follow-up, with more customer needs resolved in the conversation
• Extended service availability for inbound requests and outbound engagement
• Less repetitive work for your team, with human agents focused on the conversations that need them
• A consistent experience for customers in both supported languages
• Visibility into results through the AI Agent Performance Dashboard so your team can evaluate performance and prioritize improvements
• Testing that covers both supported languages, action completion, integration failures, and human transfers before go-live

D3Clarity is an AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery specialization. We design each workflow around your business, using components selected for the agreed implementation: Amazon Connect Customer, Agentic CX Designer, Connect Agentic Voice, ElevenLabs Voices, Deepgram Voices, Anthropic Claude, D3Clarity Accelerators, and the AI Agent Performance Dashboard. D3Clarity also provides 24x7x365 AWS production support for ongoing operational needs.

AWS Services Disclosure:

This implementation may include the use of Amazon Connect Customer, Amazon Bedrock, AWS Lambda, Amazon Simple Storage Service (S3), Amazon CloudWatch, and AWS Identity and Access Management (IAM), among other AWS products.