AI-Powered Amazon Connect Migration

Accelerate your contact center migration to Amazon Connect Customer while introducing AI-powered capabilities with USAN, Designed for organizations that see cloud migration as part of a broader customer experience transformation, this packagee combines a structured, lower-risk migration approach with AI-enabled functionality that helps modernize customer interactions, support agents, and improve operational visibility in 10-12 weeks.

This implementation offering includes:

• Contact center instance setup
• Voice, chat, and email
• Extension routing and voicemail
• Amazon Connect Customer reporting and dashboards
• Queue treatments
• Routing and call management
• Amazon Q in Connect for self-service and agent assist
• Intelligent task routing
• Unified agent workspace
• Customer profiles and contextual engagement
• AI-driven performance evaluations and insights

What to expect from our migration process:

• Discovery & Funding Tasks: USAN's team of experts perform a CX assessment of your contact center environment, document requirements, align on project scope and KPIs, and apply for Migration Acceleration Program (MAP) funding if applicable.
• Design and Build: USAN designs your Amazon Connect environment in your AWS account — including IVR menus, dynamic prompts, routing, voicemail, callbacks, and dashboards. All contact flows are documented and approved by your team before development starts.
• QA and UAT: Your environment is put through rigorous internal quality assurance testing before your team conducts User Acceptance Testing — validating every flow, routing rule, and integration.
• Launch: Go-live is a managed event. USAN's team is on-call during your production transition to monitor for issues and resolve them in real time, ensuring a smooth transition to live traffic.
• Handoff and Training: Your team is ready to own the environment from day one with full configuration documentation and eLearning training for both your technical administrators and contact center supervisors.

Why migrate to Amazon Connect with USAN?

• Go Beyond the Basics: This offering layers AI and automation on top of a proven foundation, so you're not retrofitting intelligence later.
• Deflect Calls Before They Reach an Agent: Amazon Connect AI Agents handle routine inquiries autonomously, reducing volume and freeing your agents for the conversations that actually need them.
• Give Agents the Context to Resolve Faster: Customer profiles and AI agent assist put the right information in front of your team at the right moment, reducing handle time and improving first-contact resolution.
• One Implementation, Full Capability: Rather than a phased approach that delays ROI, Launch + Innovate delivers your core infrastructure and AI capabilities together in a single, managed deployment

With USAN, you benefit from:

• 40% faster deployments and quicker time to value
• Strong track record of on-time delivery
• Pre-engineered solutions that reduce migration complexity
• 60+ out-of-the-box integrations across CRM and contact center platforms
• White-glove migration, implementation, and support
• AI-ready capabilities to modernize customer engagement from day one
• 24/7 U.S.-based NOC support for incident management
• Direct AWS support liaison services for faster issue resolution
• Enterprise-scale expertise supporting 1M+ customer interactions per day

To get started, schedule a call with us here  https://usan.com/schedule-a-call  or contact us at AWS-Sales@usan.com