Sold by: Serval
Deployed on AWS
Serval is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
Overview
Serval is the AI platform for IT, combining an AI-native ITSM with integrated workflow automation, asset management, and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves. We are the AI-native ITSM for modern teams. The world's most innovative organizations trust Serval to automate help desk requests with automations that build themselves.
For custom pricing, EULA, or a private contract, please contact support@serval.com , for a private offer.
Highlights
- Help Desk Agent : Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
- Automation Agent : Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
- Insights Agent : Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.
Details
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You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Serval Platform | Serval Enterprise Platform : Contact for Private Offer | $500,000.00 |
Dimension | Cost/unit |
|---|---|
Additional billing options for the contract. | $0.01 |
Dimensions summary
Serval uses a contract pricing model built around a single platform fee. You subscribe to the Serval Enterprise Platform through a private offer, so pricing is negotiated directly with the vendor rather than shown as a fixed rate. There are no per-tier or per-size options to choose from. A separate line covers additional billing options for the contract, letting you adjust or extend billing terms within the same agreement. Because both dimensions are contract-based, you agree to scope and price with the vendor before deployment. Contact the vendor for a private offer to confirm your terms.
Top-of-mind questions for buyers
The platform covers AI-native ticket resolution, help desk automation, access management, workflow building, and asset management in one system. You also get native integrations, API access, and deployment support. Scope and price are set with the vendor before your contract begins.
Both lines are contract-based and settle through the same agreement. The Serval Enterprise Platform fee covers the core subscription. The additional billing options line lets you adjust or extend billing terms within that contract. You negotiate how they combine with the vendor before deployment.
You can choose cloud-hosted, hybrid, or fully self-hosted deployment to match your infrastructure and security needs. The platform contract covers the software regardless of deployment style. Confirm which deployment fits your terms with the vendor during the private offer discussion.
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Vendor refund policy
We do not offer refunds at this time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For support information, please visit our trust center via https://trust.serval.com/ . You can also contact Serval directly via: support@serval.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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