Our Amazon Connect Cost Optimisation review is a focused consultancy package, offering the opportunity to have an expert evaluate the cost efficiency of your Amazon Connect implementation, and supporting services. We cover multiple areas of your infrastructure, identifying areas for cost efficiency improvement.

The review covers areas such as:

• Cost architecture review
• Policies and practices that enable attribution and cost control
• Deployed AWS resources and utilisation
• Contact Flow & Queue performance
• Storage policies
• Channel strategy

What do you get?

Once the review has been completed, we will produce a detailed report which identifies areas of unnecessary cost, and inefficiency. This report will be tailored to your individual needs, and can include:

• Summary of architecture, compared to best practice
• Recommendations for areas of cost improvement
• Contact Flow & Queue efficiency recommendations
• Channel strategy recommendations
• Storage policy recommendations
• Education on policies and practices to maintain control

How do we do it?

This is typically a focused 3-day work package, which, depending on the size of the Amazon Connect solution, is usually delivered over a period of two weeks. This package can be tailored based on your individual needs.

About Acceleraate

Acceleraate is a UK-based boutique SI and Managed Service Provider. We are CX & CCaaS optimisation specialists, driving continuous improvement, inspiring loyalty, and helping our clients to build relationships that last. With over 6 years of hands-on experience designing, implementing, and managing Amazon Connect for some of the UK’s best-known businesses and brands, we enable CX transformation and iteration, whilst delivering ongoing efficiency improvement.