Connected Service Platform

Syncron CSX optimizes business processes across the entire aftermarket and after sales value chain with a suite of purpose-built solutions including:

• Parts Pricing and Service Contract Pricing.
• Inventory Parts Planning and Dealer Parts Planning.
• Warranty, Repairs and Technician Enablement.

By connecting data and processes across business siloes CSX enables manufacturers or distributors of high value, complex assets and equipment to gain end-to-end visibility and control over their service lifecycle, making it easier for companies to adopt and scale powerful new aftermarket strategies and high-margin business models, such as equipment-as-a-service, supporting them to differentiate themselves in the market for long-term growth.

Intelligent, Automated and Optimized

CSX leverages advanced AI and machine learning capabilities to provide actionable insights and automate decision-making, allowing manufacturers to optimize their aftermarket operations in real-time.

• Pre-built AI/ML models allow for quick integration of intelligence without the need for in-house expertise.
• Unified data view through the CSX data lake to fuel insights across all aftermarket functions

Connected, Interoperable and Scalable

CSX connects the aftermarket business across multiple functions, creating powerful synergies between individual service areas to drive ROI by reducing costs, improving efficiency, and enhancing customer satisfaction while also reducing the headache associated with managing disparate applications and data sources.

• The CSX modular architecture allows customers to start with the functionalities they need today and rapidly add new capabilities as their business requirements evolve.
• Pre-built connectors and data management capabilities ensure smooth integration with existing enterprise systems, such as ERP and CRM.

Compounding Return on Investment

Aftermarket data is an untapped goldmine. Hidden within are thousands of opportunities to optimize prices, contracts, warranties, customer service. CSX helps OEMs, Distributers and Dealers to unleash the profound value of their data at massive scale by infusing data-driven intelligence into every corner of their aftermarket business. Some examples of value creation include:

• Reduce stockouts and excess inventory by aligning parts availability with predicted demand patterns.
• Adjust parts pricing dynamically based on demand forecasts and market conditions.
• Use service history to tailor service contracts to the unique needs of each piece of equipment and each client to provide better service and more accurate pricing.

Proven Aftermarket Value Creation

Recognized by IDC as a Leader in Parts Planning and Price Optimization and with more than $3 billion in annual value creation across OEMs and distributors in automotive, construction, mining, agriculture and industrial equipment, medical devices, consumer durables, high tech, aerospace, and other industries, Syncron is the only solution that connects and synchronizes every aspect of aftermarket service.

• Optimized pricing delivering increased recurring revenue by 1.4%-9% and profit by 3%-10%.
• Optimized parts availability and reduced unplanned downtime achieving 9% increase in parts revenue along with 25% improvement in parts fill rate, 20% reduction in freight costs, and 22% reduction in inventory.
• Proactive management of assets, parts, and service delivery resulting in 4%-9% increased supplier recovery, 15%-30% higher technician productivity, and 3%-5% lower warranty costs.

Ask Our Customers

World-leading Syncron customers include PACCAR, Hyster-Yale, Electrolux, Mazda, JCB, Terex, Bileko Car Parts.

Available through Private Offer only. Please contact us to request a Private Offer.