Sold by: Delimiter
Deployed on AWS
Under One Roof is the only platform purpose-built for UK social housing providers to collect, analyse and benchmark Tenant Satisfaction Measures in one place. It combines AI-powered sentiment analysis, Awaab's Law compliance detection, predictive intelligence and sector-wide benchmarking to help housing associations improve tenant outcomes and meet regulatory requirements. Built entirely on AWS serverless architecture, it scales from small providers to large-scale landlords with no infrastructure overhead.
Overview
Under One Roof is a tenant intelligence platform built for UK social housing providers who need to collect, benchmark and act on Tenant Satisfaction Measures. It automates the full TSM lifecycle - from launching multi-channel survey campaigns and analysing responses with AI-powered sentiment detection, to generating regulatory returns in the government-mandated format. Every tenant response is screened for Awaab's Law housing hazards including damp, mould, water ingress and structural defects, giving providers early warning of compliance risks directly from tenant feedback.
The platform benchmarks your performance against 360+ registered providers using RSH and financial data, showing where you sit by sector quartile, organisation size band and over time. Four predictive intelligence models forecast satisfaction trajectories, flag financial stress, identify operational pressure archetypes and calculate the cost per percentage point of improving TP01 by spend category. An AI assistant powered by Amazon Bedrock lets board members and executives query their organisation's data conversationally - asking questions like "what are our biggest risks?" or "how do we compare to providers with 30,000+ units?" and receiving data-backed answers in seconds.
Built entirely on AWS serverless architecture with no infrastructure to manage, Under One Roof supports tiered access for organisations of any size. Geographic risk mapping through ESRI ArcGIS integration combines satisfaction, sentiment and hazard data at LSOA level with deprivation indices to pinpoint areas requiring intervention. Whether you are a small housing association meeting TSM requirements for the first time or a large registered provider seeking predictive insight across your stock, Under One Roof turns tenant data into actionable intelligence.
Highlights
- AI-powered TSM compliance in one platform - collect tenant satisfaction surveys, automatically detect Awaab's Law housing hazards from feedback, analyse sentiment with Amazon Comprehend, and generate regulatory returns in the government-mandated format. Benchmark your TP01-TP12 scores against 360+ registered providers by sector quartile and organisation size band.
- Predictive intelligence that goes beyond reporting - four machine learning models forecast satisfaction trajectories, flag financial stress early, discover operational performance archetypes, and calculate exactly how much spend per unit is needed to move TP01 by one percentage point. An AI assistant powered by Amazon Bedrock answers board-level questions from your data in seconds.
- Fully serverless, zero infrastructure - built on AWS Lambda, DynamoDB, Athena, Cognito, S3 and CloudFront with tiered access control (Standard, Premium, Enterprise). Scales from small housing associations to large registered providers. ESRI ArcGIS integration maps tenant risk at LSOA level combining satisfaction, sentiment and hazard data with deprivation indices.
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Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Standard Tier (Legacy - Do Not Select) | This dimension is no longer available. Please select Standard - Small, Standard - Medium, Standard - Large or Standard - Enterprise based on your property count. | $6,682.00 |
Standard - Small (up to 1,000 units) | Standard tier for up to 1,000 properties. TSM survey campaigns, regulatory return, survey insights TP01-TP12, sampling recommendations. Annual fixed price. | $4,724.00 |
Standard - Medium (1,001 to 5,000 units) | Standard tier for 1,001 to 5,000 properties. TSM survey campaigns, regulatory return, survey insights TP01-TP12, sampling recommendations. Annual fixed price. | $6,682.00 |
Standard - Large (5,001 to 30,000 units) | Standard tier for 5,001 to 30,000 properties. TSM survey campaigns, regulatory return, survey insights TP01-TP12, sampling recommendations. Annual fixed price. | $10,053.00 |
Standard - Enterprise (30,000+ units) | Standard tier for over 30,000 properties. TSM survey campaigns, regulatory return, survey insights TP01-TP12, sampling recommendations. Annual fixed price. | $13,498.00 |
Premium Tier | Everything in Standard plus AI-powered tenant intelligence: sentiment analysis, theme extraction, monthly TSM benchmarking against 360+ providers, annual TSM assessment reports, Ask Eave AI assistant powered by Amazon Bedrock. Annual base fee (same bands as Standard) plus $0.54 per property per year. | $8,897.00 |
Enterprise Tier | Full platform including all Standard and Premium features plus predictive intelligence, financial analytics, Awaabs Law compliance detection, ESRI ArcGIS geographic risk mapping at LSOA level, and financial data benchmarking. Annual base fee (same bands as Standard) plus $0.68 per property per year. | $9,459.00 |
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Annual contracts are non-refundable and run for the full contract term. Tier upgrades are applied immediately with pro-rata billing for the remainder of the contract period. Annual reports and analytics generated during the subscription period remain accessible for the duration of the contract.
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Support
Vendor support
Email: info@delimiter.co.uk
URL: https://underoneroof.io/support.html
Support Description: All Under One Roof subscribers receive email support with a 24-hour response time during UK business hours (Monday to Friday, 9am to 5pm GMT). Enterprise tier customers receive priority support with a 4-hour response SLA, dedicated onboarding assistance, and access to quarterly account reviews. Support covers platform access, survey campaign setup, data import/export, regulatory return generation, and guidance on interpreting analytics and predictive intelligence outputs. Platform status and documentation are available at
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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