Sold by: TTEC Digital (formerly VoiceFoundry)
TTEC Digital’s Amazon Connect Essential Support & Migration offering is built for small and mid-sized organizations that need a low-risk way to adopt or operate Amazon Connect without building deep internal AWS expertise. It delivers a clean, like-for-like migration using automation and proven practices from over 600 Amazon Connect deployments, with onboarding completed in weeks, not months. The offering includes always-on essential managed support to stabilize the platform post–go-live and reduce operational risk. Purpose-built for SMBs, it establishes a reliable foundation for running Amazon Connect at scale while enabling future innovation.
Overview
Running a contact center on Amazon Connect requires more than a successful deployment—it requires a reliable operational model that minimizes risk, ensures security and stability, and protects the business as volumes and complexity grow.
TTEC Digital’s Amazon Connect Essential Support & Migration offering is purpose-built for SMB organizations that are either migrating to Amazon Connect from a legacy platform or already operating on Amazon Connect without dedicated AWS support resources.
This solution provides a clean, simplified, and automated like-for-like migration to Amazon Connect, informed by best practices and automation frameworks developed across 600+ Amazon Connect implementations. Migrations and onboarding are designed for rapid execution—measured in weeks, not months— and transition seamlessly into essential Day-2 managed services focused on platform stability, security, incident response, and operational accountability.
TTEC Digital applies proven migration practices, controlled cutover support, and essential ongoing services to help reduce migration and operational risk while accelerating time to value.
The Essential Support model is intentionally lean—focused on break/fix support, defined in-scope issue resolution, basic monitoring and alerting, controlled change handling, and direct coordination with AWS. This approach enables predictable costs, faster recovery from incidents, and reduced dependency on internal AWS specialists by providing a team of subject matter experts available 24/7 for high priority incidents.
By standardizing environments using automation and proven best practices, this offering creates a stable, trusted operational foundation that allows SMB organizations to confidently run Amazon Connect today while enabling future optimization and innovation over time.
Highlights
- Reduced Migration & Operational Risk Simplified, automation-enabled, like-for-like migrations and essential managed support help reduce risk and stabilize Amazon Connect environments quickly.
- Purpose-Built for SMB Amazon Connect Customers Lean, predictable support designed specifically for small and mid-sized contact centers—without enterprise overhead.
- Rapid Path to Stability & Growth Deploy and stabilize Amazon Connect in weeks, not months, using best practices refined across 600+ deployments.
Details
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
TTEC Digital provides comprehensive support which covers deployment, troubleshooting, optimization and maintaining compatibility with CCaaS environments. Customers benefit from defined SLAs, escalation paths and dedicated customer success stories. Contact us: