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    Observability and Predictive Maintenance

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    MYCOM OSIs Observability and Predictive Maintenance Solution offering enables small/midsize (1-5 million subscribers) communications service providers to rapidly move from reactive to predictive maintenance using accurate capacity/coverage forecasts and network anomaly detection to deliver high performances at low budgets.
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    Observability and Predictive Maintenance

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    Overview

    As Communications Service Providers (CSPs) embark on rolling out the latest IP/mobile/ fixed/enterprise/ IT Datacenter services, MYCOM OSIs Observability and Predictive Maintenance Solution is an essential capability for CSPs to deliver high network performance leveraging predictive AI-based insights. Offered on-demand from the cloud, pre-integrated with most network deployments the solution bundles MYCOM OSIs groundbreaking AInsights application with its proven, award-winning PM (Performance Management) application PrOptima. The Observability and Predictive Maintenance Solution leverages the award-winning EAA platform, proven at some of the worlds largest, most complex Tier-1 CSP networks. By enabling CSPs to continuously predict the performance of their networks and services, and to proactively identify and resolve problems before they impact their customers, CSPs can save operational costs and MTTx (Mean Time to Identify and Repair problems), other than preventing critical capacity bottlenecks or congestion hotspots. The solution has been specifically designed for small/midsize networks, keeping in mind budget, scale and deployment agility.

    Features -AI based performance insights: AI-based insights are provided for all areas of observability and predictive maintenance: Performance forecasting and anomaly detection, root cause analysis and automatic remediation. -Deeper visibility: Simultaneous multi-lens anomaly detection across different applications, ports, IP devices, VLANs etc. (For example, 1000s of anomaly detection models can be simultaneously deployed). -Dashboarding for end-to-end network visualization: Offers IP network, IT Datacenter, mobile core/RAN and fixed access network visualizations through high-level dashboards and KPIs for consumer and corporate slice performance; enables network slice allocation to maintain QoS/SLA guarantees for enterprise customers -Speed and Agility: Provides faster TTM (Time to market) by removing complex OSS barriers and leveraging the AWS public cloud. CSPs can activate or de-activate the fully self-contained solution in any region on-demand, with no dependencies. -Risk and Complexity Management of Rollouts: Provides the real-time network visibility to ensure quality of experience without impacting existing customers. Pre-integrated with most IT/ network equipment, supports pre-configured reports, dashboards, and KPIs. -Dynamic reporting: PMU (Predictive Maintenance Unit) component of the offering allows dynamic, need-based activation, creation and tear-down of report modules, which increases the efficiency and accuracy of performance management.

    Benefits -Reduces deployment effort with a ready-to-use solution: Bundles the most advanced performance management capability into a ready-to-use pre-integrated solution. Reduces deployment time with a unique SaaS approach: Powered by a multi-award-winning SaaS, the solution can be activated in under an hour. -Investment efficiency: Focuses on the most revenue-generating locations (network hotspots) of the network, maximizing investment efficiency. -Operational benefits: Reduces MTTx and operations costs: Calculable hours and costs for each network type. Reduces MTTR up to 70% through early predictions. -AI cost benefits: Drastically reduces the cost and adoption effort of AI-based automation compared with CSPs internal AI projects (up to 78%) -Zero Time to Value: Orchestrated microservices with predefined use cases reduce the time to value; a cloud-native and cloud-agnostic solution. -Usage-based Pricing Model: Simpler pricing models for reduced TCO for small/midsize networks.

    Highlights

    • Dynamic AI/ML based Observability: Single cross-domain AI and Observability platform to simplify complex investigation and analytical tasks.
    • Support rapid deployment of services: Ready to deploy Observability Solutions prevent rollout delays and enable service deployment faster with high reliability and low latency, reducing problem resolution times by 40% and reducing TCO by 50%
    • Covers all IP, mobile and fixed technologies: Predictive maintenance solutions for IP networks, IT Datacenters, Enterprise networks, Private/Public Mobile networks, and Fixed networks including Broadband networks, from onboarding, stabilization to operations phases. The use cases cover performance analysis, traffic and capacity analysis, service impact analysis and trouble ticketing and SLA management.

    Details

    Delivery method

    Pricing

    Observability and Predictive Maintenance

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Cost/12 months
    Predictive Maintenance Solution
    $400,000.00

    Vendor refund policy

    General Policy: No refunds are offered for contracts. Refunds will not be offered for accidental purchases or purchases made by unauthorized users. Billing Errors: Full refunds will be issued for any charges made due to billing errors or technical issues on our end. Process for Requesting a Refund: To request a refund, please contact our customer support team at support@mycom-osi.com .

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Support

    Vendor support

    MYCOM OSI is committed to providing world-class technical support to you, our customers and partners who rely on our leading solutions. In addition to local customer-dedicated teams, we have core teams responsible for overall processes and support systems and can also use R&D teams as backup if high-priority issues arise. We offer a range of technical support levels to suit your business needs, including 5/8 and 24/7 services along with extended application monitoring and managed services. Our unique MYCOM OSI Support Services offering is built upon years of industry experience and engineering expertise. To log on to our web portal for case management, please go to: https://support.mycom-osi.com/CherwellPortal/  To request a login please email our Support Services team at support@mycom-osi.com . Alternatively, for any support request please call: +44 1753 213 775

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