Sold by: Deskpro
Deployed on AWS
Deskpro Cloud is the foundation of the Deskpro platform.
Bringing every communication channel and workflow together in one secure, AI ready environment. Deliver seamless support across email, chat, voice, social media, Slack, Microsoft Teams, and more, all unified in a single interface for a complete view of customer needs and history.
4.2
Overview
Deskpro Cloud is the foundation of the Deskpro platform.
Bringing every communication channel and workflow together in one secure, AI ready environment. Deliver seamless support across email, chat, voice, social media, Slack, Microsoft Teams, and more, all unified in a single interface for a complete view of customer needs and history. Deskpro Cloud adapts effortlessly to the way your organization works, flexible automation, permissions, ticket categorization, reporting, and integrations, without complex coding or setup. Deskpro AI elevates your support operations. Index manuals, FAQs, PDFs, websites, and data lakes to deliver fast, accurate answers across every channel. AI Agent Assist: Boost agent productivity with AI-enhanced replies, ticket summaries, and knowledge base creation AI Chatbot: Resolve common issues instantly, before they reach an agent AI Powered Workflow Automations: Automatically route tickets to the right agent, at the right time, based on intent, sentiment, and language Deskpro Cloud helps IT and service teams deliver faster, smarter, and more personalized support, wherever your customers or employees need it.
Highlights
- Security and Compliance: Deskpro: SOC II, ISO 27001, HIPAA, and other certifications Amazon Bedrock to ensure all AI processing happens within each customers approved security perimeter
- Agent Experience: Fewer repetitive tasks, improved resolution rates, reduced backlog stress; Customer Experience: Faster resolutions, greater accuracy, and more self-serve answers.
- Operational Benefits: 24/7 availability, reduced turnover and churn, and fewer live agents required.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Team | Includes: Min 3 agents, Multiple inboxes with all channels, Chatbots, Help Center, Brands, Workspaces, Apps & Integrations, Mobile App, Reporting and Analytics, Two-Factor Authentication, Data Center Choice (US/EU/UK), Standard Support. The price is $49/month when paid monthly and $39/month when paid annually. | $49.00 |
Professional | Includes: Min 10 agents, Lite Agents, Multi-Account, Deskpro AI, AI Chatbots, Voice Premium, Review Channels, Unbranding, Premium Support The price is $69/month when paid monthly and $59/month when paid annually. | $69.00 |
Enterprise | Includes: Min 25 agents, Data Center Choice (Global), Product Previews, Quarterly Health Checks, Security Reviews, Sandbox, Net 30 Payment, Custom Contracts, HIPAA, Custom Feature Development, Customer Success Manager, Enterprise Support. The price is $99/month, billed annually. Annual subscription only. | $1,188.00 |
Dimension | Cost/unit |
|---|---|
Additional Usage | $0.01 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email support services are available from Monday to Friday at support@deskpro.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Education Management
Easy Setup, Seamless Microsoft 365 Integration, and Fast Ticketing
Reviewed on Apr 14, 2026
Review provided by G2
What do you like best about the product?
Setup and deployment was very easy. It links in with Microsoft 365 and "just works". Users find it easy to pick up and use. It is very responsive, creating tickets from emails almost instantly - no waiting around. It is well priced and easily expandable when needed. Support has always been great, problems fixed very quickly. We implemented it for one department and have now rolled it out to another one.
What do you dislike about the product?
Our setup is a fairly basic one and we do not utilise all of the functionality of the system as yet - but what we do use all appears to work OK for us.
What problems is the product solving and how is that benefiting you?
Ticket management and agent reporting are the two main issues that Deskpro is addressing for us at present.
Christopher J.
Customer Service Force Multiplier
Reviewed on Apr 13, 2026
Review provided by G2
What do you like best about the product?
The user interface is clean and robust without being distracting. Also, the notifications are highly customizable and work as expected--very intuitive. My ticket and workload visibility have never been better.
The performance is very good since it was optimized for our infrastructure, and it is ver reliable. We hve not had a down-time yet.
Our team also appreciated the implementaiton team who helped us personalize our DeskPro instance. Eloise was so knowledgable and easy to work with.
The performance is very good since it was optimized for our infrastructure, and it is ver reliable. We hve not had a down-time yet.
Our team also appreciated the implementaiton team who helped us personalize our DeskPro instance. Eloise was so knowledgable and easy to work with.
What do you dislike about the product?
Deskpro ticket structure takes some getting used to. There is no "body" or "subject" to the case; only a title and the initial email or note. This is not a problem, but it is a different approach.
What problems is the product solving and how is that benefiting you?
With Deskpro's ease of use, our users are more willing to open cases on their own. And this also makes me more willing to open cases for them when necessary. Smoothing out ticket creation has saves our teams time, and also removed bariers preventing the very best service.
Dani B.
Customizable Yet Occasionally Slow Platform
Reviewed on Apr 13, 2026
Review provided by G2
What do you like best about the product?
I like Deskpro's inquisitive layout and find it very customizable. It makes it easier for me because I always know exactly where to go and can customize my main page to meet my own needs. Also, the ability to use Deskpro on mobile devices was a factor in switching to the current version.
What do you dislike about the product?
Sometimes it loads things too slow. Besides some bugs that happen every other update. On mobile devices, I can't seem to pick my categories.
What problems is the product solving and how is that benefiting you?
Deskpro doesn't solve problems directly, but it provides a communication channel for customers. Its layout makes navigation simple and lets me tailor my main page, enhancing efficiency.
R K.
Good Tracking Features, But Poor Mobile UX
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
I like the Deskpro website and appreciate the huge number of data points for tracking. It's easy to update attributes and track progress.
What do you dislike about the product?
I think the Deskpro mobile app is of poor quality and design. The user experience is not user-friendly compared to other competitors.
What problems is the product solving and how is that benefiting you?
I use Deskpro for support tickets, which helps in tracking progress of tickets and clients. It offers a huge number of data points for tracking and makes it easy to update attributes and progress.
Reg G.
Highly Configurable with Seamless Onboarding
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminating the need for manual checking and reducing missed information. The ability to change and configure almost anything, from email templates to Customer Portal design and layout, is something I find very useful. Launching the Customer Portal has also received positive feedback from our customers. The onboarding package we purchased made the setup process seamless.
What do you dislike about the product?
The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used.
What problems is the product solving and how is that benefiting you?
Deskpro manages support tickets, offers a customer portal, integrates directly with Shortcut solving missed information issues, and is highly configurable from email templates to portal design.