Sold by: DeskproÂ
Deployed on AWS
Deskpro Cloud is the foundation of the Deskpro platform.
Bringing every communication channel and workflow together in one secure, AI ready environment. Deliver seamless support across email, chat, voice, social media, Slack, Microsoft Teams, and more, all unified in a single interface for a complete view of customer needs and history.
Overview
Deskpro Cloud is the foundation of the Deskpro platform.
Bringing every communication channel and workflow together in one secure, AI ready environment. Deliver seamless support across email, chat, voice, social media, Slack, Microsoft Teams, and more, all unified in a single interface for a complete view of customer needs and history. Deskpro Cloud adapts effortlessly to the way your organization works, flexible automation, permissions, ticket categorization, reporting, and integrations, without complex coding or setup. Deskpro AI elevates your support operations. Index manuals, FAQs, PDFs, websites, and data lakes to deliver fast, accurate answers across every channel. AI Agent Assist: Boost agent productivity with AI-enhanced replies, ticket summaries, and knowledge base creation AI Chatbot: Resolve common issues instantly, before they reach an agent AI Powered Workflow Automations: Automatically route tickets to the right agent, at the right time, based on intent, sentiment, and language Deskpro Cloud helps IT and service teams deliver faster, smarter, and more personalized support, wherever your customers or employees need it.
Highlights
- Security and Compliance: Deskpro: SOC II, ISO 27001, HIPAA, and other certifications Amazon Bedrock to ensure all AI processing happens within each customers approved security perimeter
- Agent Experience: Fewer repetitive tasks, improved resolution rates, reduced backlog stress; Customer Experience: Faster resolutions, greater accuracy, and more self-serve answers.
- Operational Benefits: 24/7 availability, reduced turnover and churn, and fewer live agents required.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Team | Includes: Min 3 agents, Multiple inboxes with all channels, Chatbots, Help Center, Brands, Workspaces, Apps & Integrations, Mobile App, Reporting and Analytics, Two-Factor Authentication, Data Center Choice (US/EU/UK), Standard Support. The price is $49/month when paid monthly and $39/month when paid annually. | $49.00 |
Professional | Includes: Min 10 agents, Lite Agents, Multi-Account, Deskpro AI, AI Chatbots, Voice Premium, Review Channels, Unbranding, Premium Support The price is $69/month when paid monthly and $59/month when paid annually. | $69.00 |
Enterprise | Includes: Min 25 agents, Data Center Choice (Global), Product Previews, Quarterly Health Checks, Security Reviews, Sandbox, Net 30 Payment, Custom Contracts, HIPAA, Custom Feature Development, Customer Success Manager, Enterprise Support. The price is $99/month, billed annually. Annual subscription only. | $1,188.00 |
Dimension | Description | Cost/unit |
|---|---|---|
additional_usage | Additional Usage | $0.01 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email support services are available from Monday to Friday at support@deskpro.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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84 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Will H.
Overall experience is very positive compared to other solutions
Reviewed on Oct 22, 2025
Review provided by G2
What do you like best about the product?
Ease of use. Maximising the data reports to improves our services
What do you dislike about the product?
Reporting tool isn’t obvious of how to use if you don’t have previous analytic skills. API documentation is limited
What problems is the product solving and how is that benefiting you?
Gathering service data and improving support team productivity
Retail
Simple and Efficient Email Management, but Forwarding Needs Improvement
Reviewed on Oct 21, 2025
Review provided by G2
What do you like best about the product?
The simple format makes it easier to use and it makes managing emails easier than outlook.
What do you dislike about the product?
Forwarding emails is a bit convoluted. This process could be made easier and also when forwarding it should excluded the signiture.
What problems is the product solving and how is that benefiting you?
It makes filing and sorting emails much easier than outlook. Helps keep on top of tasks and makes it easier to manage.
Laura K.
Effortless Communication, but Filing Needs Improvement
Reviewed on Oct 21, 2025
Review provided by G2
What do you like best about the product?
It is super easy to use, very convenient interface, it makes customer responses easy to keep track of. Best centralised communications services I've used
What do you dislike about the product?
Sometimes the filing is difficult to manage. I colour code my stars but they reset sometimes for no reason
What problems is the product solving and how is that benefiting you?
It helps me to keep track of the customer communication I have and stay on top of queries, it makes my day to day work life easier
Adam M.
*** Rolled out updates without warning that corrupted our hosted content
Reviewed on Sep 03, 2025
Review provided by G2
What do you like best about the product?
The news feed is a great feature and worked well in my experience. Although primarily a support tool , the kb site was decent too. That's what I used it for
What do you dislike about the product?
Unnanounced updates corrupted our live content which created work at the time. Horizon it was called. The team didn'yt give much attention to the documentation aspect (kb and news posts)
What problems is the product solving and how is that benefiting you?
Distributing product announcments that customers can subrscribe to. This is an efficient way to communitcate to them.
Education Management
Great helpdesk software (with unfortunate focus on AI)
Reviewed on Aug 11, 2025
Review provided by G2
What do you like best about the product?
Deskpro is very flexible; a lot can be set by the application administrators in a friendly interface. Some examples of functionality we use:
* Brands visible on specified URLs, each with their specific customer portal where you can (de)activate modules (like news, customer suggestions, knowledge base, etc) and change the design (logo, colours and any custom CSS and HTML)
* Departments (and teams) each with their own set of custom fields, contact form field conditions
* Integrations with other applications like Jira
* Triggers and reminders on for example tickets, to assign, close, update etc based on a multitude of conditions
* Brands visible on specified URLs, each with their specific customer portal where you can (de)activate modules (like news, customer suggestions, knowledge base, etc) and change the design (logo, colours and any custom CSS and HTML)
* Departments (and teams) each with their own set of custom fields, contact form field conditions
* Integrations with other applications like Jira
* Triggers and reminders on for example tickets, to assign, close, update etc based on a multitude of conditions
What do you dislike about the product?
Unfortunately the software isn't fully localisable and translations of key content cannot be added via the API yet. This applies, for example, to titles in the documentation you publish. We work in a multilingual environment, servicing users from across Europe in about 30 languages and must use our internal translations pipeline. Not being to add or update translations via API creates a lot of manual work.
The company recently shifted focus to AI. AI can be helpful; Deskpro now can, for example, turn a few notes into a proper user reply. Their new focus seems to have completely drawn away the attention to fixing bugs and adding and improving basic functionality, however.
The company recently shifted focus to AI. AI can be helpful; Deskpro now can, for example, turn a few notes into a proper user reply. Their new focus seems to have completely drawn away the attention to fixing bugs and adding and improving basic functionality, however.
What problems is the product solving and how is that benefiting you?
Deskpro helps us service customers and partners reaching out to us. It gives us a centralised place to track and follow up on requests efficiently, instead of working with email inboxes and relying on labels and the 'read' status to organise work between different people.