Sold by: Deskpro
Deployed on AWS
Deskpro Cloud is the foundation of the Deskpro platform.
Bringing every communication channel and workflow together in one secure, AI ready environment. Deliver seamless support across email, chat, voice, social media, Slack, Microsoft Teams, and more, all unified in a single interface for a complete view of customer needs and history.
4.2
Overview
Deskpro Cloud is the foundation of the Deskpro platform.
Bringing every communication channel and workflow together in one secure, AI ready environment. Deliver seamless support across email, chat, voice, social media, Slack, Microsoft Teams, and more, all unified in a single interface for a complete view of customer needs and history. Deskpro Cloud adapts effortlessly to the way your organization works, flexible automation, permissions, ticket categorization, reporting, and integrations, without complex coding or setup. Deskpro AI elevates your support operations. Index manuals, FAQs, PDFs, websites, and data lakes to deliver fast, accurate answers across every channel. AI Agent Assist: Boost agent productivity with AI-enhanced replies, ticket summaries, and knowledge base creation AI Chatbot: Resolve common issues instantly, before they reach an agent AI Powered Workflow Automations: Automatically route tickets to the right agent, at the right time, based on intent, sentiment, and language Deskpro Cloud helps IT and service teams deliver faster, smarter, and more personalized support, wherever your customers or employees need it.
Highlights
- Security and Compliance: Deskpro: SOC II, ISO 27001, HIPAA, and other certifications Amazon Bedrock to ensure all AI processing happens within each customers approved security perimeter
- Agent Experience: Fewer repetitive tasks, improved resolution rates, reduced backlog stress; Customer Experience: Faster resolutions, greater accuracy, and more self-serve answers.
- Operational Benefits: 24/7 availability, reduced turnover and churn, and fewer live agents required.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Team | Includes: Min 3 agents, Multiple inboxes with all channels, Chatbots, Help Center, Brands, Workspaces, Apps & Integrations, Mobile App, Reporting and Analytics, Two-Factor Authentication, Data Center Choice (US/EU/UK), Standard Support. The price is $49/month when paid monthly and $39/month when paid annually. | $49.00 |
Professional | Includes: Min 10 agents, Lite Agents, Multi-Account, Deskpro AI, AI Chatbots, Voice Premium, Review Channels, Unbranding, Premium Support The price is $69/month when paid monthly and $59/month when paid annually. | $69.00 |
Enterprise | Includes: Min 25 agents, Data Center Choice (Global), Product Previews, Quarterly Health Checks, Security Reviews, Sandbox, Net 30 Payment, Custom Contracts, HIPAA, Custom Feature Development, Customer Success Manager, Enterprise Support. The price is $99/month, billed annually. Annual subscription only. | $1,188.00 |
Dimension | Cost/unit |
|---|---|
Additional Usage | $0.01 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email support services are available from Monday to Friday at support@deskpro.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
R K.
Design flaws, non customer centric and accessibility issues.
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
The UI/Dashboard function is good. It has a required info at first glance on a ticket/task.
What do you dislike about the product?
Android app is very poorly built. Design/Dev team is not customer centric. Issues:
1) After logged in, if 'Back button' is pressed, pop up appears "Exit Helpdesk. Are you sure you want to return to the Helpdesk URL form?" This is useless!!!
2) If said 'OK', it logs out the user. Why in year 2026, it should log out a user this way? Then asks for Org link to login. Extremely poor design!
3) Tap 'Back button again', and you are back to where you were (logged in) without putting any details at all!
4) Overall font/size is not user friendly and no option to adjust to the user demand!
5) It's difficult/almost impossible to track progression of a ticket and see who made what changes. Understandably this may be a config issue at individual organisation level. But coming from a previous provider, this is serious downgrade in functionality. To the length, it discourage to make any progress/amendments in a ticket.
1) After logged in, if 'Back button' is pressed, pop up appears "Exit Helpdesk. Are you sure you want to return to the Helpdesk URL form?" This is useless!!!
2) If said 'OK', it logs out the user. Why in year 2026, it should log out a user this way? Then asks for Org link to login. Extremely poor design!
3) Tap 'Back button again', and you are back to where you were (logged in) without putting any details at all!
4) Overall font/size is not user friendly and no option to adjust to the user demand!
5) It's difficult/almost impossible to track progression of a ticket and see who made what changes. Understandably this may be a config issue at individual organisation level. But coming from a previous provider, this is serious downgrade in functionality. To the length, it discourage to make any progress/amendments in a ticket.
What problems is the product solving and how is that benefiting you?
No comment
Reg G.
Highly Configurable with Seamless Onboarding
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
I appreciate that Deskpro is highly configurable, allowing me to set it up exactly how I want. I really like the integration with Shortcut, eliminating the need for manual checking and reducing missed information. The ability to change and configure almost anything, from email templates to Customer Portal design and layout, is something I find very useful. Launching the Customer Portal has also received positive feedback from our customers. The onboarding package we purchased made the setup process seamless.
What do you dislike about the product?
The Teams integration is limited. It would be great to allow the option of creating tickets via Teams that allow custom fields to be used.
What problems is the product solving and how is that benefiting you?
Deskpro manages support tickets, offers a customer portal, integrates directly with Shortcut solving missed information issues, and is highly configurable from email templates to portal design.
Paul C.
Seamless Ticket Management, User-Friendly Experience
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I really find Deskpro to be a much more seamless and user-friendly experience compared to the horrendous homemade SharePoint database we previously used. It offers some pretty useful features, and generally feels like well thought-out software that works reliably. I appreciate that if something goes wrong, you can just refresh the page and it remembers everything you typed, allowing you to continue without losing your progress.
What do you dislike about the product?
I don't like the way that you have to move your mouse over a phone number and wait for a little button to appear before you can copy it, which not only is a bit fiddly, but is also not obvious at all when you first use Deskpro.
What problems is the product solving and how is that benefiting you?
I use Deskpro to manage support tickets, providing a seamless, user-friendly experience. It solves the loss of typed information issue that plagued our old system, ensuring there's no need to retype. It's reliable even when refreshed, which used to be a big problem with our homemade SharePoint database.
Reagan G.
Great Features; Slow Performance Hinders Efficiency
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I like the ability to track my progress and see things that I have answered or not answered in Deskpro. It gives me better visibility of the task at hand compared to Outlook that I used before. In Deskpro, I'm able to see what I need to respond to and what has been responded to me, and that feature is not available on other platforms that I use to communicate with clients or coworkers. That would definitely be the main thing that I appreciate about the services provided by Deskpro.
What do you dislike about the product?
There's definitely a lag when using Deskpro, and I'm not sure if it's my Internet or something else causing it. It often lags, especially when pulling up a new message or just loading in the inbox, which can be frustrating since it'll show I have messages, but nothing is there until it catches up. Also, searching previous messages is difficult. There's lag in the search, and it doesn't always pull up everything related to what I type in, so I have to go through extra hoops to ensure things are searchable. Training myself to understand the platform was not easy, unlike the setup, which was straightforward.
What problems is the product solving and how is that benefiting you?
I use Deskpro to communicate with clients and coworkers as an all-around platform. I like being able to track my progress and see what I need to respond to, which offers better visibility compared to other platforms.
Hamish M.
Streamlines Customer Service but Needs UI Improvements
Reviewed on Feb 05, 2026
Review provided by G2
What do you like best about the product?
I like the link/merge ticket feature on Deskpro. It is handy to have a reference number to search by, which helps me track emails efficiently. Linking tickets is convenient as it allows me to catch all emails coming into my inbox, linking and merging tickets to keep track and meet my service level agreements. The initial setup was simple with great support.
What do you dislike about the product?
I don't like the user interface for Deskpro compared to older versions and it can be slow, laggy and buggy at times.
What problems is the product solving and how is that benefiting you?
Deskpro solves the problem of multiple email inboxes by using a shared inbox for team coordination, making customer service more streamlined.