Overview
Deskpro is a secure, flexible, AI-powered help desk platform that works for any team, enabling organizations to deliver exceptional support experiences and drive operational efficiency. The comprehensive solution is designed to adapt to your unique workflows and scale with your growth.
Deskpro empowers your team to provide seamless omnichannel support, connecting with customers on their preferred channels-email, chat, social media, phone-all within a unified interface. Now, picture resolving issues faster than ever before, thanks to AI-powered automation that intelligently routes tickets, categorizes inquiries, and empowers agents with generative AI tools. Deskpro also enables you to create a robust self-service knowledge base, empowering customers to find answers independently and reducing your ticket volume. Gain actionable insights with comprehensive reporting and analytics, allowing you to track key metrics, identify trends, and continuously optimize your support operations. And with seamless integration capabilities, Deskpro connects effortlessly with your existing CRM, project management, and communication platforms, creating a truly unified workflow.
Deskpro's cloud solution is hosted on AWS infrastructure, providing scalability, reliability, and high availability. This option is ideal for organizations seeking a hassle-free setup with minimal maintenance overhead.
Elevate your customer support with Deskpro, now available on the AWS Marketplace. Begin your free trial to explore its comprehensive features and see how it can transform your team's performance.
Highlights
- Deskpro's AI capabilities go beyond the basics, offering the flexibility to connect your own AI models for truly customized automation and secure, intelligent support experiences.
- Seamlessly manage customer interactions across all channels-email, chat, phone, social media-within a single, unified platform, ensuring consistent and personalized support.
- Built with security in mind, Deskpro provides a robust and compliant platform with flexible deployments to meet the needs of any organization.
Details
Unlock automation with AI agent solutions

Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
---|---|---|
Team | Includes: Min 3 agents, Multiple inboxes with all channels, Chatbots, Help Center, Brands, Workspaces, Apps & Integrations, Mobile App, Reporting and Analytics, Two-Factor Authentication, Data Center Choice (US/EU/UK), Standard Support. The price is $49/month when paid monthly and $39/month when paid annually. | $49.00 |
Professional | Includes: Min 10 agents, Lite Agents, Multi-Account, Deskpro AI, AI Chatbots, Voice Premium, Review Channels, Unbranding, Premium Support The price is $69/month when paid monthly and $59/month when paid annually. | $69.00 |
Enterprise | Includes: Min 25 agents, Data Center Choice (Global), Product Previews, Quarterly Health Checks, Security Reviews, Sandbox, Net 30 Payment, Custom Contracts, HIPAA, Custom Feature Development, Customer Success Manager, Enterprise Support. The price is $99/month, billed annually. Annual subscription only. | $1,188.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Description | Cost/unit |
---|---|---|
additional_usage | Additional Usage | $0.01 |
Vendor refund policy
All fees are non-refundable and non-cancellable except as required by law
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email support services are available from Monday to Friday.
support@deskpro.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Great helpdesk software (with unfortunate focus on AI)
* Brands visible on specified URLs, each with their specific customer portal where you can (de)activate modules (like news, customer suggestions, knowledge base, etc) and change the design (logo, colours and any custom CSS and HTML)
* Departments (and teams) each with their own set of custom fields, contact form field conditions
* Integrations with other applications like Jira
* Triggers and reminders on for example tickets, to assign, close, update etc based on a multitude of conditions
The company recently shifted focus to AI. AI can be helpful; Deskpro now can, for example, turn a few notes into a proper user reply. Their new focus seems to have completely drawn away the attention to fixing bugs and adding and improving basic functionality, however.
Deskpro an interesting alternative
A promising service with some changes needed to maximise potential
Very good experience with support team and most of our users are coping with recent big change
not only upgrade was done smoothly but had good support from team regard to communications to our end users, securing it with email Spoof setting and son on.
Response to my question was fast and point was clear.