ProHance: Workforce Analytics & Productivity Measurement Tool

ProHance is the Productivity Control Room for enterprises - a unified platform where productivity across employees, vendors, AI copilots, and autonomous agents is observed, governed, and improved. It gives leaders real-time visibility into how work flows, helps identify operational inefficiencies, and supports data-driven ProHance is the Productivity Control Room for enterprises - a single, unified platform where productivity across employees, vendors, AI copilots, and autonomous agents is observed, governed, and improved. As organizations move to hybrid, distributed, and increasingly AI-augmented ways of working, productivity is no longer driven by employees alone; it spans partner ecosystems, AI-enabled workflows, and autonomous operations that most enterprises still manage through disconnected point tools. The result is fragmented visibility and inconsistent governance - teams typically have deep insight into just one of the four worker types now active in their operations (employees), while vendors, AI copilots, and autonomous agents run largely unchecked. ProHance closes that gap by bringing every worker type into a single governance layer, giving leaders one connected view of how work actually flows across the enterprise, where bottlenecks and inefficiencies sit, and where confident, data-driven decisions can be made instead of guesses based on incomplete data.

The platform is organized into a set of purpose-built modules that together cover the full productivity lifecycle. Work Time captures how employees and distributed teams spend their working hours, including application usage, idle time, and time allocation across projects and tasks, giving managers a factual, real-time record rather than self-reported estimates. Work Output complements this by correlating time spent with actual output produced, enabling a normalized comparison of productivity across diverse worker categories, geographies, and functions - a capability Everest Group specifically highlighted when naming ProHance a Major Contender in its People Analytics Platforms PEAK Matrix. Workflow Management is a no-code platform for digitizing business processes, with automated job allocation and prioritization, real-time queue management dashboards, and automatic measurement of handle and cycle times, letting operations teams reengineer and streamline processes without engineering support. Advanced Analytics layers deeper reporting and inference capabilities on top of this data, supporting use cases like LEAN process improvement and enabling teams to move from raw activity data to actionable operational insight. Asset Optimization extends visibility beyond people to the technology estate itself, covering software license utilization, automated asset inventory management, endpoint compliance and health, and geo-tagging for complete visibility into where hardware and software assets actually sit and how they're being used. ProHanceCX applies the same measurement discipline to customer-facing operations, while the AI Adoption Index and Retention Risk Index address two of the newest and most pressing workforce challenges enterprises face: measuring how effectively AI tools are actually being adopted and used across the organization, and using AI-powered analysis of engagement signals to predict and get ahead of employee attrition before it happens.

workforce decisions across a modern, hybrid, multi-worker-type environment where most organizations today only have visibility into employee output. The platform spans modules for Work Time, Work Output, Workflow Management, Advanced Analytics, Asset Optimization, ProHanceCX, an AI Adoption Index, and a Retention Risk Index, serving use cases like cost-of-delivery optimization, distributed process management, hybrid work enablement, and outsourcing/vendor performance management. ProHance is used by 450,000+ users across 220+ enterprises in 55 countries, including JLL, Sutherland, Tesco, HERE Technologies, and Hudson's Bay Company, and is recognized as a Major Contender in Everest Group's People Analytics Platforms PEAK Matrix and as a Gartner Market Guide Representative Vendor.