Amazon Connect IVR Development and Backoffice Integration

Our team of experts has extensive experience in the design, development, and operations of small to enterprise level Contact Centers. The development includes self-service IVR flows with back-office integration with your Business Support Systems e.g. CRM, Charging Solution, or Ticketing System.

Our team works with you to identify your current IVR processes and develop a plan for migration to Amazon Connect. After carefully gathering your business needs we propose a solution design to showcase the feature Contact Center. This gives insights into all possible call-flows, routing, prompt files, and back-office integrations.

Once the design is completed, we then begin setting up the new IVR system. Our team will work with you to create custom prompts and menus that are tailored to your specific needs. We will also integrate your back office systems into the IVR so that callers can access their account information, place orders, make fund transfers or perform other tasks directly from the IVR.

Our solution will include the following features and benefits:

• Amazon Connect Integration: Our solution will leverage Amazon Connect to provide a scalable, reliable, and secure IVR platform that is designed to meet your needs.
• Custom IVR Prompts and Menus: We will work with you to create custom IVR prompts and menus that are tailored to your specific needs, ensuring that your customers have an exceptional experience when interacting with your IVR.
• Back Office Integration: We will integrate your back office systems into the IVR, allowing callers to access their account information, place orders, or perform other tasks directly from the IVR.
• Reporting and Analytics: Our solution will include reporting and analytics tools that will provide valuable insights into how your IVR is being used, enabling you to optimize your IVR to better meet your customers' needs.
• Ongoing Support: We will provide ongoing support and maintenance for your IVR system, ensuring that it continues to operate smoothly and meets your changing needs over time.

For more details feel free to write us at support@octavebytes.com