Sold by: Sagicc
Professional implementation service for deploying the Sagicc AI-Powered Omnichannel CX Platform on AWS, including omnichannel onboarding, telephony integration, routing setup, and administrator enablement.
Overview
Sagicc Basic Omnichannel CX Implementation Service helps organizations accelerate deployment and onboarding of the Sagicc AI-Powered Omnichannel CX Platform on AWS.
This professional service provides a standardized implementation methodology designed for small and medium-sized customer service teams seeking a rapid and secure deployment of an omnichannel customer engagement platform.
Implementation activities may include:
• Sagicc tenant provisioning • User and agent configuration • Omnichannel channel onboarding • SIP telephony integration • Queue and routing configuration • Basic IVR setup • Administrator enablement and training • Go-live assistance
The service supports deployment of digital communication channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, email, SMS, and voice interactions depending on customer requirements and existing provider availability.
This implementation package is intended for deployments of up to 10 agents and follows AWS cloud best practices for scalability, security, and operational efficiency.
Typical delivery duration ranges from 2 to 4 weeks depending on customer readiness, integration complexity, and communication channel onboarding timelines.
Custom software development, advanced enterprise integrations, migrations, and workflow customization are not included unless separately contracted.
Highlights
- Rapid deployment of the Sagicc omnichannel CX platform on AWS
- Integration of messaging, voice, and digital customer engagement channels
- Administrator onboarding, routing configuration, and go-live assistance
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Legal
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Support
Vendor support
Implementation support is provided remotely during standard business hours.
Support includes:
- Deployment assistance
- Platform configuration guidance
- Troubleshooting during onboarding
- Administrator enablement sessions
- Go-live support
Support is provided in English and Spanish.
Support Contact: Email: support@sagicc.co Website:
Software associated with this service
Sagicc is an AI-powered omnichannel customer experience platform that unifies voice, messaging, and social channels to automate, manage, and optimize customer interactions at scale.