Sold by: Sagicc
Deployed on AWS
Sagicc is an AI-powered omnichannel customer experience platform that unifies voice, messaging, and social channels to automate, manage, and optimize customer interactions at scale.
Overview
Sagicc is an AI-powered omnichannel customer experience platform designed to unify and streamline customer interactions across voice, messaging, and social channels including WhatsApp, SMS, email, and telephony. Built for modern businesses, Sagicc enables organizations to deliver seamless, real-time communication experiences while improving operational efficiency.
The platform combines advanced conversational AI, intelligent routing, and automation to manage customer conversations at scale. With support for voice bots, chatbots, and rule-based workflows, Sagicc empowers teams to automate repetitive tasks, enhance response times, and provide personalized customer engagement across all touchpoints.
Sagicc is built on a scalable cloud architecture with robust APIs, enabling easy integration with CRMs, external systems, and business applications. It is ideal for companies looking to modernize their contact center operations and deliver a unified, data-driven customer experience.
Highlights
- AI-powered omnichannel platform supporting voice, WhatsApp, SMS, email, and social messaging channels in a unified interface.
- Built-in conversational AI, automation workflows, and intelligent routing to optimize customer interactions and reduce operational costs.
- Scalable cloud-native architecture with REST APIs for seamless integration with CRMs, external systems, and enterprise tools.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Contracted users (Essential plan) | Base plan includes 3 users, up to 20 users supported | $150.00 | |
Contracted users (Standard plan) | Base plan includes 3 users, up to 50 users supported | $300.00 | |
Contracted users (Pro plan) | Base plan includes 10 users, unlimited users supported | $800.00 |
Dimension | Description | Cost/unit |
|---|---|---|
AI input tokens processed | Total input tokens processed by AI modules per month | $0.000005 |
AI output tokens processed | Total output tokens generated by AI modules per month | $0.000025 |
Speech-to-text audio seconds | Total audio seconds processed by speech-to-text per month | $0.0006 |
Text-to-speech characters | Total characters processed for text-to-speech per month | $0.000015 |
Bot conversations processed | Total automated conversations handled by bots per month | $0.029 |
Inbound phone numbers (DIDs) | Number of inbound phone numbers provisioned per month | $5.00 |
Inbound voice channels | Concurrent inbound voice channels used per month | $10.00 |
Outbound voice channels | Concurrent outbound voice channels used per month | $10.00 |
Outbound call minutes | Total duration of outbound calls per month | $0.005 |
Video call minutes | Total duration of video calls conducted per month | $0.015 |
Vendor refund policy
Sagicc is a subscription-based SaaS platform billed via AWS Marketplace. Contracted plan fees are non-refundable once the billing period begins. Usage-based charges are billed on consumption and are non-refundable once incurred. Customers may cancel at any time, effective at the end of the billing period. Service credits may apply per SLA: https://sagicc.co/en/service-level-agreements-sla/
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sagicc provides comprehensive technical support to ensure reliable and continuous operation of the platform. Our support team assists with onboarding, configuration, troubleshooting, and ongoing optimization.
Support Channels: Email: support@sagicc.co
Website: https://sagicc.co
Phone: +1 786 550-1652
Support Hours: Standard Support: Monday to Friday, 8:00 AM - 6:00 PM (EST) Extended / Enterprise Support: 24/7 (based on subscription plan)
Service Level Agreement (SLA): Sagicc offers a 99.9% uptime SLA for its cloud platform. More information: https://sagicc.co/en/service-level-agreements-sla/
Response Times: Critical Issues: < 1 hour High Priority: < 4 hours Medium Priority: < 8 hours Low Priority: < 24 hours
Onboarding & Customer Success: Customers receive guided onboarding, including configuration, training sessions, and best practices to ensure a successful implementation.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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