eGain Cobrowse™ in GovCloud: co-browsing software for digital service

eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits:

Delightful

• Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session.

Easy and secure

• Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.
• Allows business rules to be set up for specific web pages. For example, a business rule can set up to restrict agents from submitting forms or viewing sensitive information in certain form fields.

Easy to manage

• Can be set up to allow cobrowsing sessions only in specific sections of the website.
• Offers configurations to enforce company and regulatory policies.

Customer-agent collaboration With eGain Cobrowse, your agents are literally “on the same page” as your customers. Agents can augment a phone call or live chat or a click-to-call session with cobrowse.

• They can offer secure and confidential over-the-shoulder assistance by cobrowsing rich web content
• Businesses can configure fine-grained cobrowsing rules to disable read or edit access for agents to specific fields within web pages and web forms to ensure client privacy and process compliance
• All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery

FEATURES With eGain Offers™, businesses can proactively offer cobrowse sessions to website visitor

Provides true multichannel experience as it can work in conjunction with a phone call, web chat, or click-to-call session. Combine it with eGain Chat™ and eGain ClickToCall™ to let customers seamlessly combine live chat with cobrowse, or click-to-call with cobrowse while researching, deciding, and buying on the website

Provides a 360-degree view of customer interaction history to agents

Works seamlessly with all other products in the eGain products suite

Ensures privacy and compliance by allowing business rules to be set up to disable read, edit, submit actions on elements of forms

Allows comprehensive session logging

FedRAMP authorized solution

Simple to set up. Available on 98% of browsers and no downloads required