• Sold by eGain Corporation

eGain Knowledge Hub™ for Amazon Connect in AWS Gov Cloud, the top-rated, analyst-awarded, FedRAMP-authorized knowledge management software, elevates the performance of all contact center agents and delivers wow in self-service. Infused with AI and analytics, eGain Knowledge Hub for Amazon Connect empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance served inside a digital-first, omnichannel advisor desktop, slashing training needs and ensuring compliance. The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel. Rich analytics and machine learning enable intent inference and provide actionable insights to optimize knowledge adoption, relevance, and performance.

• Sold by eGain Corporation

eGain Knowledge Hub™ for Amazon Connect, the top-rated, analyst-awarded knowledge management software, elevates the performance of all contact center agents and delivers wow in self-service. Infused with AI and analytics, eGain Knowledge Hub for Amazon Connect empowers all agents to solve omnichannel customer queries with personalized answers and conversational guidance served inside a digital-first, omnichannel advisor desktop, slashing training needs and ensuring compliance. The hub federates knowledge from multiple sources and guides agents through the customer conversation based on the context, agent experience level, and the interaction channel. Rich analytics and machine learning enable intent inference and provide actionable insights to optimize knowledge adoption, relevance, and performance.

• Sold by eGain Corporation

eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.

• Sold by eGain Corporation

eGain for Amazon Connect in AWS Gov Cloud is the top-rated, FedRAMP-authorized SaaS solution for digital-first, knowledge-powered customer engagement automation that includes unified omnichannel hubs for managing knowledge, conversations, and analytics, powered by generative and conversational AI, ML, and analytics. The seamless integration of eGain with Amazon Connect enables government agencies to easily deliver digital-first experiences at scale - powered by AI, knowledge, and analytics.

• Sold by eGain Corporation

Co-browsing: The Need Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need. eGain Cobrowse™: True and unique co-browsing software for digital customer support eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.

• Sold by eGain Corporation

eGain Analytics for Amazon Connect™ is a rich and scalable solution for omnichannel analytics and customer journey insights for Amazon Connect™. It offers connected analytics to measure, manage, and orchestrate digital engagement.

• Sold by eGain Corporation

eGain Analytics for Amazon Connect™ is a rich and scalable solution for omnichannel analytics and customer journey insights for Amazon Connect™. It offers connected analytics to measure, manage, and orchestrate digital engagement.

• Sold by eGain Corporation

Co-browsing: The Need Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need. eGain Cobrowse™: True and unique co-browsing software for digital customer support eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.

• Sold by eGain Corporation

eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.

• Sold by eGain Corporation

Rated #1 for knowledge management, digital engagement, and composability by Gartner, eGain for Amazon Connect is a digital-first, omnichannel, customer engagement solution, powered by AI, knowledge, and analytics.