eGain automates customer engagement with an innovative knowledge hub, powered by conversational and generative AI and analytics. We help Companies better serve customers at scale by eliminating content silos and helping to automate customer engagement processes of all levels of complexity that may also require regulatory compliance. With our mantra of AX + BX + CX = DX™, we guide clients to effortless digital experience (DX) by holistically optimizing agent experience (AX), business experience (BX) and customer experience (CX).
Rated #1 by analysts and clients, eGain Knowledge Hub™ for Amazon Connect in AWS Gov Cloud is a FedRAMP-authorized solution that proactively delivers trusted answers and personalized guidance to agents in the flow of customer conversation. It is powered by AssistGPT™, a novel capability that automates knowledge management tasks while ensuring business controls and compliance.
Rated #1 by analysts and clients, eGain Knowledge Hub™ for Amazon Connect proactively delivers trusted answers and personalized guidance to agents in the flow of customer conversation. It is powered by AssistGPT™, a novel capability that automates knowledge management tasks while ensuring business controls and compliance.
eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.
eGain for Amazon Connect in AWS Gov Cloud is the top-rated, FedRAMP-authorized SaaS solution for digital-first, knowledge-powered customer engagement automation that includes unified omnichannel hubs for managing knowledge, conversations, and analytics, powered by generative and conversational AI, ML, and analytics. The seamless integration of eGain with Amazon Connect enables government agencies to easily deliver digital-first experiences at scale - powered by AI, knowledge, and analytics.
Co-browsing: The Need Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need. eGain Cobrowse™: True and unique co-browsing software for digital customer support eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.
eGain Analytics for Amazon Connect™ is a rich and scalable solution for omnichannel analytics and customer journey insights for Amazon Connect™. It offers connected analytics to measure, manage, and orchestrate digital engagement.
eGain Analytics for Amazon Connect™ is a rich and scalable solution for omnichannel analytics and customer journey insights for Amazon Connect™. It offers connected analytics to measure, manage, and orchestrate digital engagement.
Co-browsing: The Need Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need. eGain Cobrowse™: True and unique co-browsing software for digital customer support eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitor - customers and prospects - into profitable, long-term customers.
eGain Mail, the leading web-based email management software for customer service, helps companies manage large volumes of customer emails and webforms responsively and effectively. When you respond to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately.
Rated #1 for knowledge management, digital engagement, and composability by Gartner, eGain for Amazon Connect is a digital-first, omnichannel, customer engagement solution, powered by AI, knowledge, and analytics.
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