Sold by: HappySignals Ltd.
HappySignals measures and improves employee IT experience with real-time feedback intelligence, helping IT teams focus on what matters most to productivity.
Overview
Transform IT From Cost Center to Strategic Business Partner
HappySignals is the Experience Intelligence platform that transforms how IT organizations understand and improve the experiences they deliver. By turning real-time employee feedback into actionable intelligence, HappySignals helps IT teams evolve into strategic business partners that deliver measurable impact and experiences employees actually love.
What HappySignals Does
HappySignals adds the human layer to your ITSM data. Rather than relying solely on operational metrics, the platform captures how employees actually experience IT services - giving you the insight needed to prioritize improvements that drive real productivity gains.
Key capabilities include:
- Real-time employee feedback collection and analysis
- Lost time tracking to quantify productivity impact
- Experience benchmarking against the Global IT Experience Benchmark (built on 10M+ survey responses)
- Sentiment analysis and actionable intelligence dashboards
- ServiceNow integration for seamless data flow
Proven Business Outcomes
HappySignals customers report an average 26% improvement in employee productivity. The platform enables IT leaders to:
- Identify which IT services cause the most lost productivity time
- Prioritize improvements based on actual employee experience data
- Demonstrate IT business value with quantifiable metrics
- Benchmark performance against global peers
- Shift conversations from cost reduction to value creation
How It Works
- Collect - Gather real-time feedback from employees after IT interactions
- Analyze - Transform raw feedback into experience intelligence with sentiment analysis and lost time metrics
- Benchmark - Compare your results against the Global IT Experience Benchmark built on over 10 million survey responses
- Act - Focus improvement efforts where they matter most to employee productivity
- Measure - Track progress and demonstrate measurable business impact
Integration With Your IT Environment
HappySignals integrates with ServiceNow to enrich your existing ITSM workflows with experience data. The platform operates as an on-the-shelf SaaS product with automatic platform updates and new releases delivered seamlessly.
Who Benefits From HappySignals
- IT Leaders who need to demonstrate business value and justify investments
- Service Desk Managers who want to understand the real employee impact of their services
- CIOs seeking data-driven insights to guide IT strategy
- Enterprise organizations looking to improve IT satisfaction and reduce lost productivity across their workforce
Why Choose HappySignals
Traditional ITSM metrics like ticket volume and resolution time tell you what happened - but not how it felt. HappySignals bridges this gap by providing experience intelligence that reveals the true impact of IT on employee productivity. With the largest global IT experience benchmark available, you gain context that no other platform can provide.
Highlights
- Experience Intelligence platform that adds the human layer to ITSM data, transforming real-time employee feedback into actionable insights that help IT teams prioritize improvements based on actual experience rather than operational metrics alone. Integrates with ServiceNow to enrich existing workflows with experience data, enabling IT organizations to evolve from cost centers into strategic business partners that deliver measurable impact.
- Global IT Experience Benchmark built on more than 10 million survey responses provides unmatched context for your performance data. Compare your employee IT experience against global peers, identify gaps, and understand where your organization stands relative to industry standards. This benchmark gives IT leaders the evidence they need to guide strategy and justify improvement investments with confidence.
- Proven outcomes with customers reporting an average 26% improvement in employee productivity. HappySignals enables lost time tracking to quantify the real productivity impact of IT services, helping organizations focus resources on changes that matter most. Shift IT conversations from cost reduction to demonstrable business value creation with quantifiable experience metrics.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Discover | Annual subscription including 1 experience area and 5 platform users, with benchmarking and AI features. | $45,033.00 |
Deliver | Annual base fee for the Deliver plan: unlimited experience areas and platform users, AI insights, reports, and survey branding. Purchase alongside "Deliver - employees covered per year." | $47,350.00 |
Drive | Annual base fee for the Drive plan: everything in Deliver plus Improvement Initiatives, XLA, and C-level reporting. Purchase alongside "Drive - employees covered per year." | $50,126.00 |
Deliver - employees covered | Number of employees covered under the Deliver plan, per year. Requires the Deliver annual platform fee. | $7.00 |
Drive - employees covered | Number of employees covered under the Drive plan, per year. Requires the Drive annual platform fee. | $9.00 |
ESM experience area - per employee | Additional experience area for HR, Finance, or other service functions, priced per employee per year. | $2.00 |
Dimensions summary
You choose one of three plans. Discover is a single annual subscription covering one experience area and five platform users. Deliver and Drive each split into two parts: an annual base platform fee plus a separate per-employee-per-year charge. You buy the base fee alongside the matching employees-covered dimension. Drive builds on Deliver by adding Improvement Initiatives, XLA, and C-level reporting. If you want to measure service functions beyond IT, such as HR or Finance, add the ESM experience area, priced per employee per year.
Top-of-mind questions for buyers
You pay two charges that add together. One is the annual platform base fee for the plan. The other is a per-employee-per-year charge based on how many employees you cover. Your employee count drives the variable part, while the base fee stays fixed. Both appear under the same plan.
An experience area is a distinct IT touchpoint you measure, such as ticket-based services, laptops, mobile devices, or the service portal. Discover includes one experience area. Deliver and Drive include unlimited experience areas. You can add service functions like HR or Finance using the ESM experience area dimension.
The ESM experience area is priced per employee per year. It extends measurement beyond IT to business service functions such as HR, Finance, or facilities. It uses the same platform features and lets you set experience targets for non-IT services. It adds to your existing plan.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
Support and Maintenance
Support and maintenance are included with your HappySignals subscription. The platform is delivered as an on-the-shelf SaaS product with installation support provided during onboarding.
Platform Updates
New platform releases are delivered automatically - no action required on your part. Updates to integration packages are managed by the customer, with support provided by the HappySignals team as needed.
Support Portal
For assistance with the platform, troubleshooting, or any questions, visit the HappySignals support portal at support.happysignals.com. The support team can help with product usage, integration configuration, and general inquiries.
Getting Help
If you experience any issues with your subscription or need to request a refund, please reach out through the support portal for prompt assistance.
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