Sold by: HappySignals Ltd.
HappySignals measures and improves employee IT experience with real-time feedback intelligence, helping IT teams focus on what matters most to productivity.
4.8
Overview
Transform IT From Cost Center to Strategic Business Partner
HappySignals is the Experience Intelligence platform that transforms how IT organizations understand and improve the experiences they deliver. By turning real-time employee feedback into actionable intelligence, HappySignals helps IT teams evolve into strategic business partners that deliver measurable impact and experiences employees actually love.
What HappySignals Does
HappySignals adds the human layer to your ITSM data. Rather than relying solely on operational metrics, the platform captures how employees actually experience IT services - giving you the insight needed to prioritize improvements that drive real productivity gains.
Key capabilities include:
- Real-time employee feedback collection and analysis
- Lost time tracking to quantify productivity impact
- Experience benchmarking against the Global IT Experience Benchmark (built on 10M+ survey responses)
- Sentiment analysis and actionable intelligence dashboards
- ServiceNow integration for seamless data flow
Proven Business Outcomes
HappySignals customers report an average 26% improvement in employee productivity. The platform enables IT leaders to:
- Identify which IT services cause the most lost productivity time
- Prioritize improvements based on actual employee experience data
- Demonstrate IT business value with quantifiable metrics
- Benchmark performance against global peers
- Shift conversations from cost reduction to value creation
How It Works
- Collect - Gather real-time feedback from employees after IT interactions
- Analyze - Transform raw feedback into experience intelligence with sentiment analysis and lost time metrics
- Benchmark - Compare your results against the Global IT Experience Benchmark built on over 10 million survey responses
- Act - Focus improvement efforts where they matter most to employee productivity
- Measure - Track progress and demonstrate measurable business impact
Integration With Your IT Environment
HappySignals integrates with ServiceNow to enrich your existing ITSM workflows with experience data. The platform operates as an on-the-shelf SaaS product with automatic platform updates and new releases delivered seamlessly.
Who Benefits From HappySignals
- IT Leaders who need to demonstrate business value and justify investments
- Service Desk Managers who want to understand the real employee impact of their services
- CIOs seeking data-driven insights to guide IT strategy
- Enterprise organizations looking to improve IT satisfaction and reduce lost productivity across their workforce
Why Choose HappySignals
Traditional ITSM metrics like ticket volume and resolution time tell you what happened - but not how it felt. HappySignals bridges this gap by providing experience intelligence that reveals the true impact of IT on employee productivity. With the largest global IT experience benchmark available, you gain context that no other platform can provide.
Highlights
- Experience Intelligence platform that adds the human layer to ITSM data, transforming real-time employee feedback into actionable insights that help IT teams prioritize improvements based on actual experience rather than operational metrics alone. Integrates with ServiceNow to enrich existing workflows with experience data, enabling IT organizations to evolve from cost centers into strategic business partners that deliver measurable impact.
- Global IT Experience Benchmark built on more than 10 million survey responses provides unmatched context for your performance data. Compare your employee IT experience against global peers, identify gaps, and understand where your organization stands relative to industry standards. This benchmark gives IT leaders the evidence they need to guide strategy and justify improvement investments with confidence.
- Proven outcomes with customers reporting an average 26% improvement in employee productivity. HappySignals enables lost time tracking to quantify the real productivity impact of IT services, helping organizations focus resources on changes that matter most. Shift IT conversations from cost reduction to demonstrable business value creation with quantifiable experience metrics.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Discover | Annual subscription including 1 experience area and 5 platform users, with benchmarking and AI features. | $45,033.00 |
Deliver | Annual base fee for the Deliver plan: unlimited experience areas and platform users, AI insights, reports, and survey branding. Purchase alongside "Deliver - employees covered per year." | $47,350.00 |
Drive | Annual base fee for the Drive plan: everything in Deliver plus Improvement Initiatives, XLA, and C-level reporting. Purchase alongside "Drive - employees covered per year." | $50,126.00 |
Deliver - employees covered | Number of employees covered under the Deliver plan, per year. Requires the Deliver annual platform fee. | $7.00 |
Drive - employees covered | Number of employees covered under the Drive plan, per year. Requires the Drive annual platform fee. | $9.00 |
ESM experience area - per employee | Additional experience area for HR, Finance, or other service functions, priced per employee per year. | $2.00 |
Dimensions summary
You choose one of three plans. Discover is a single annual subscription covering one experience area and five platform users. Deliver and Drive each split into two parts: an annual base platform fee plus a separate per-employee-per-year charge. You buy the base fee alongside the matching employees-covered dimension. Drive builds on Deliver by adding Improvement Initiatives, XLA, and C-level reporting. If you want to measure service functions beyond IT, such as HR or Finance, add the ESM experience area, priced per employee per year.
Top-of-mind questions for buyers
You pay two charges that add together. One is the annual platform base fee for the plan. The other is a per-employee-per-year charge based on how many employees you cover. Your employee count drives the variable part, while the base fee stays fixed. Both appear under the same plan.
An experience area is a distinct IT touchpoint you measure, such as ticket-based services, laptops, mobile devices, or the service portal. Discover includes one experience area. Deliver and Drive include unlimited experience areas. You can add service functions like HR or Finance using the ESM experience area dimension.
The ESM experience area is priced per employee per year. It extends measurement beyond IT to business service functions such as HR, Finance, or facilities. It uses the same platform features and lets you set experience targets for non-IT services. It adds to your existing plan.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support and Maintenance
Support and maintenance are included with your HappySignals subscription. The platform is delivered as an on-the-shelf SaaS product with installation support provided during onboarding.
Platform Updates
New platform releases are delivered automatically - no action required on your part. Updates to integration packages are managed by the customer, with support provided by the HappySignals team as needed.
Support Portal
For assistance with the platform, troubleshooting, or any questions, visit the HappySignals support portal at support.happysignals.com. The support team can help with product usage, integration configuration, and general inquiries.
Getting Help
If you experience any issues with your subscription or need to request a refund, please reach out through the support portal for prompt assistance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Adam N.
HappySignals - Delivering Deep Experience Insights with First-Class Onboarding
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
What we like most about HappySignals Experience Management is how effectively it turns user feedback into clear, actionable insights we can use to improve services. Since deploying it in our Jira Service Management environment, it has given us visibility into the real drivers behind the user experience—something we simply didn’t have before—and has helped us prioritise fixes based on impact rather than assumptions. The platform is intuitive and easy to navigate, has never had any performance issues and is so straightforward to drill into trends and share meaningful dashboards with stakeholders, which has streamlined the way we report on our services. Another major upside has been the strength of their support and engagement. Throughout deployment and beyond, we’ve had consistent access to expert guidance, especially from Jon, which helped us overcome challenges quickly and start getting value from the tool sooner. Overall, it’s been most helpful in bridging the gap between IT operations and user experience, enabling more informed decisions and supporting measurable improvements across our estate. We integrated the tool using scriptrunner, as Jira does not natively work with HappySignals. That experience had some challenges as it was all new to us, but we got a huge amount of help from the team at HappySignals and their 3rd party company to help us achieve our goals.
What do you dislike about the product?
There is nothing we dislike at all about HappySignals. The only area we would love to have (which we know is being worked on) is direct integration with Jira so we do not need to rely on and maintain a script to pass CX data.
What problems is the product solving and how is that benefiting you?
HappySignals Experience Management for IT is solving the problem of limited visibility into true user experience and the “why” behind service performance. Before implementing it, we relied heavily on operational metrics and assumptions, which didn’t always reflect how users actually felt about our services. By introducing experience data directly into our Service Management practices, we can now identify the key drivers of satisfaction and dissatisfaction, allowing us to prioritise improvements based on real impact rather than guesswork. This has helped us identify pain points more effectively, identify where we can improve service quality, and start to make better-informed decisions across IT. As a result, we are starting to shift from reactive issue management to a more proactive, experience-led approach, ultimately improving user satisfaction and demonstrating clearer business value from our IT services.
Jordan B.
Fantastic Experience Management tool backed with excellent and knowledgeable vendor support
Reviewed on Jun 28, 2024
Review provided by G2
What do you like best about the product?
Solution that helps ITSM tool gather and interpret large amounts of quality customer experience data. The data this tool gathers allows IT Teams to quickly identify positive and negative feedback from the end user, which really helps IT to prioritize key improvements.
What do you dislike about the product?
If you're serious about understanding how end users view IT, then I see no real downside of HappySignals.
What problems is the product solving and how is that benefiting you?
- The data gathered by HappySignals allow the IT Team to better prioritize improvements; key use cases would be by highlighting areas of training for analysts, gaps in processes, and external services/products that are negatively impacting the business. - Correcting the non-factual negative perception of IT. There have been a number of times when the IT Team hears negative views of the overall service, however, the data from HappySignals has provided opportunities to defend IT. - Highlight potential financial and time savings for the business to focus on.
Zoe Elena M.
HappySignals lives up to their values!
Reviewed on Jun 25, 2024
Review provided by G2
What do you like best about the product?
The platform is very intuitively to use and updates are regularly shared via newsletter. The HappySignals team is very responsive, helpful and happy! Suggestions are welcomed and solutions are found together, it is clear that HappySignals values a good relationship with their customer base. Additionally, HappySignals ensures to keep their knowledge base up to date and regularly updates helpful videos, podcasts, and other useful media.
What do you dislike about the product?
I do not see a downside from the HappySignals side. Experience Management is a great practise and HappySignals allows IT personnel to execute it well.
What problems is the product solving and how is that benefiting you?
For us, Happy Signals allows IT to better understand the needs of employees. We can detect positive and negative trends and act on them in real time. The filter options really allow to look at specific areas of the business and the feedback option gives great insights that otherwise would not reach IT. We can use the data and feedback in the tool to create improvement initiatives without leaving HappySignals and track our improvements.
Bill M.
Thankfully not like the others..
Reviewed on Jun 16, 2023
Review provided by G2
What do you like best about the product?
The straightforward approach combined with a genuine interest in their customer's needs. Always supporting customers through the CX journey to ensure the customer has maximum benefit. No sales pressure; it is a refreshing experience and engaging environment when working with the Happy Signals team; no promises, just a genuine need to understand where they can make a difference for their users. The calm Finnish approach makes the work very engaging, relaxed yet productive. An extremely knowledgeable team makes this a great experience. More Smiles, time well spent.
What do you dislike about the product?
I have yet to find one thing I dislike about Happy Signals; they are genuinely interested in me and my business. I will know more in the coming months yet doubt there will be anything to report!
What problems is the product solving and how is that benefiting you?
Experience Level Agreements support and capability. Customer Experience measures across multiple customers linked to Continuous Improvement in a Global support team environment.
Chris F.
Facilitator of great insights
Reviewed on Sep 21, 2022
Review provided by G2
What do you like best about the product?
This is a great tool that makes it easy for people to provide feedback so resource rates can be higher than industry norms. The data available in the HappySignals portal is then very easy to filter and manipulate to be able to determine insights and from which actions for improvements in service experience and the experience of using technology provided by IT functions.
What do you dislike about the product?
There is nothing to dislike in the tool.
What problems is the product solving and how is that benefiting you?
Understanding the experience of users of IT services, in a completely different way to just looking at delivery to service level and focusing on what is important for them.