PROD19318 Healthcare & Life Sciences holistic digital health platform
The healthcare and Life Sciences line of product also includes (as a separate license), PROD22159 Clinical Device Management Professional (CDM), priced at $3,,900 per Fulfiller.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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This listing uses a contract pricing model with one dimension: Fulfiller Users. You pay based on the number of fulfiller users, the staff who handle and resolve service requests within the platform. Pricing scales with the count of these users you license. There are no separate tiers or usage add-ons here. The service delivers healthcare and life sciences service management workflows, letting your team manage requests and support processes through one platform. Your total cost depends directly on how many fulfiller users you need.
Top-of-mind questions for buyers
What counts as one fulfiller user for billing?
A fulfiller user is a staff member who works inside the platform to handle and resolve service requests. Each named person who processes, updates, or closes tickets counts as one licensed fulfiller user. People who only submit requests are not counted as fulfiller users.
How does my cost change if my team grows and I add more fulfiller users?
Your cost scales directly with the number of fulfiller users you license. Adding staff who process service requests increases the count and raises your total. Adding users is not automatic; you license the number you need. There are no separate usage add-ons beyond the fulfiller user count.
What service management capabilities are included with a fulfiller user license?
Fulfiller users get healthcare and life sciences service management workflows. This includes handling service requests and incidents, tracking service levels, and managing changes and problems. The tools run on one shared data model, so your team manages support processes through a single platform.
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PROD14208 Bynet ServiceNow IRM is a leading risk management & compliance solution for managing business, operational, IT and security risk.
License is by IRM Operator - any user who is part of any IRM application workflow or process in any way.
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